Dillard's Inc., one of the nation's largest fashion retailers, offers a wide range of clothing, shoes, accessories, cosmetics, and home goods at its West Town Mall location in Knoxville, Tennessee. Customers praise the store's helpful staff, such as Wendy in the men's section and Nikki, who provided excellent service and guidance when selecting suits. While the prices can be high, the quality of the merchandise, including popular brands like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher, is noted as being worth the investment. The Knoxville Dillard's store is described as having a robust selection, with a wide variety of products not typically found in other locations. Shoppers appreciate the clean, well-maintained store and its convenient location at 7600 Kingston Pike #300, Knoxville, TN 37919.
Shajuan was a very helpful salesclerk! She was friendly and knowledgeable about all of the details in men's clothing. This location had a wide variety of men's clothing.
March 2026
Neat and clean store with lots of variety. But finding someone who works there to ask a question is almost impossible.
February 2026
We went to find a specific fragrance and just realized the amount of high end and niche fragrances they carry now. Very knowledgeable and friendly staff that spent time walking us through sampling and purchasing.
