-
January 2024 by Caleb S.
Great service! Brandon was very helpful and and quickly answered all of my questions. Facility was well kept and secure.
-
December 2023 by Emily Jung
Awesome service and staff! Calling staff was really awesome, kind, and patient. When I came in to access my locker, they answered all my questions with a smile on their face and was just incredibly kind that it surprised me.Tonight I asked for help a Peter helped me take a big box out of my trunk even though it was 5 minutes until closing. On the way out a staff asked if I needed anything. Staff here are 10 out of 5 stars!
-
December 2023 by Whitney Bailey Moak
Peter has been absolutely amazing with helping me not only set up my storage unit in Knoxville but stay consistent with communication each month. He is so knowledgeable and helpful when it comes to any question I might have and I find that extremely reassuring when it comes to storing your belongings. THANK YOU PETER!!! YOU ARE THE BEST!!!
-
November 2023 by Mason Vander Lugt
The manager Brandon was very helpful. Sign up was easy and the facility is clean and easy to use.
-
October 2023 by Lauren Corey
Place was fine up until they tried to increase our monthly rent by $100/month after only 3-4 months... We ended up moving our stuff 7 mins away to a different storage unit that's actually $20/month cheaper than the original price we were paying here!
-
September 2023 by Alia Dodson
Brandon was helpful and very knowledgeable. I received great customer service. Thank you Brandon in Knoxville!
-
August 2023 by Kate Finney
Josh and Brandon are awesome! My son used ESS on Western to store his stuff while moving from Baton Rouge to Knoxville. The guys are super nice and helpful. Five minutes from UTK campus, if your kids need summer storage, this place is a no brainer.
-
August 2023 by Colyer TV
Brandon was super helpful & awesome. I will certainly be continuing to use extra storage’s services! Thanks again.
-
July 2023 by K G
This is our second time renting a unit at Extra Storage Space. The property is very clean and organized. Manager Brandon is professional and very helpful. Very positive experience!
-
July 2023 by Cari Ramsey
Brandon was amazing, hospitality was awesome! He explained everything about the unit very well and the facility is very clean. I would prefer my family and friends come here.
-
July 2023 by Alexandra degolyer
Great, friendly service! Very smooth and easy process thanks to Brandon. Will definitely be doing business here again.
-
June 2023 by Gilda Hendricks
My rep at the Western Ave storage was Don, and he was exceptional. He gave me not only encouragement, but he informed me of how I could make my payments......on Sunday! I had no idea that I could call the pH number he gave me to speak to someone and get my payment thru before Mondays late fee would hit me. He was great!!! Thank u so much, Don and everyone at the Western Ave Extra Space Storage, for making my weekend better, so now I know what I have to do with my last- minute payments for the weekend!!!Note: would y'all consider giving these guys a small raise for their valued help???At the least amount, $500.00, plz and thanks. Don't be stingy! Think about it. Do it. It will make your customers, like me, very, very happy!!!
-
June 2023 by Chuck DeLozier
I have been with Extra Space for several years both for business and home storage. Relocating to Knoxville has been much smoother with Brandon's help. Had great help from both JaBria and Allen with ExtraSpace at the Decatur Village location as well in the relocation throughout the pandemic!
-
June 2023 by Samantha Lucas
This place is ok if you’re just renting for less than 3 months. By the fourth month they will raise your rent fee to an ungodly amount and won’t even notify you of it. Bate and switch practices. I will never again rent from this particular business. At least wait a year before raising storage fees OVER $60 after only 3 months??!??!!!! Insane!!!!
-
June 2023 by Parker
Brandon and Don were very helpful in getting us set up for our storage unit! Good customer service.
