Extra Space Storage on 2072 Western Ave in Knoxville, TN, offers a wide range of storage options including drive-up, drive-up climate-controlled units, and secure storage space. The facility features large drive aisles, elevator access, security measures like security access to individual floors, and a kiosk for convenience. It is ADA compliant, accepts deliveries, and has parking spaces and a solar site. The location provides easy freeway access, making it convenient to reach. The staff is known for being friendly, helpful, and professional, providing a clean and well-maintained environment. Customers appreciate the security, quick and easy process, and the helpfulness of employees who are knowledgeable and attentive to concerns. The facility also offers amenities like usable bathrooms after hours. Overall, Extra Space Storage is praised for its cleanliness, location, security, and exceptional customer service, making it a reliable choice for storing belongings.