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November 2023 by Big Red
I would like to thank an employee of yours , Autumn for making a difficult time in my life easier. She was not only professional and courteous I also found her to be very helpful in what was and is a very difficult time in my life.
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November 2023 by Jennifer Alfter
Great facility! Always clean and the motion sensor activated lights make any hallway feel safer...even being a secured facility, you can never be too careful. Spoke with Peter today regarding an issue and, not only did he listen and understand my concern, but he immediately took steps to rectify the situation. He promised a return phone call in 10 minutes - and he made good on that promise and he had an answer for me. Thanks again Peter!
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November 2023 by Hannah Foust
Editing to give a lower star rating:10/28 - Dude in the office is very rude. Told me it’s not his job to make sure the elevators are working. They could put a sign on the elevator if it’s not functional. He also told me to get my stuff out.They did give us a refund. I assume this is because we couldn’t get in when they said we could. Lowering my rating to 1 star because they constantly only have one set of doors working. There has been a sign on the front doors for about a week. This is the 4th time since we rented this unit that one set of doors has not been working. Y’all - take your money somewhere else that has lights ON AT NIGHT and functioning doors.Oh, and the elevator doesn’t work so since you can only go in one set of doors, good luck if your unit is on the second or third floor.We rented online and were told via email we could move in that night. We got to the facility with our car full of stuff and the code didn’t work. We called customer service and their emergency code didn’t work so we paid and couldn’t access our unit. It would also be nice if the rear entrance lights actually came on when you were UNLOADING items instead of when you’re walking out. It’s dark at both entrances but the back is VERY dark so this makes unloading items extremely difficult. If you’re going to charge these rates for units, the least you can do is make it safe for customers.
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September 2023 by Nina
When the company changed over to new owners they have worked with me on decently monthly rate. Indoor climate control for safe storage. Great staff no complaints.
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September 2023 by Kendal Lusk
Great customer service and the facility is always clean! Great security as well!
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September 2023 by Ciara Spell
Autumn, the store supervisor was so helpful when I came in! I hadn’t been back here in quite awhile & had forgot the door code & my unit number. She promptly pulled up my info and gave me both bits of information written down on a card so that I could keep it in my wallet. She also made sure to give me her business card so if I had any future questions or issues I’d be able to reach her directly! Her quick service with a smile made the process easy! Great storage company with clean units and climate control. Best storage place I’ve ever used!
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September 2023 by Shelly Cheng
SAFE, CLEAN, EASY to use! They provide carts at the entrances too. Simple to sign-up and cancel when needed. Super professional and communication is GREAT!
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September 2023 by Lori Dewan
The facility itself is great. It is clean and well lit and easy to access. I was quite satisfied with it. Their financial policy leaves a lot to be desired. It is apparently "standard" to nearly double your rate after the first three months.The contract does clearly allow Extra Space to change your rate, but I found their practice of doubling the rate after so little time to be egregious. It was worth it for a few months of summer storage, but it negated our plan to maintain the unit for a year. We moved out.
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September 2023 by Ty White
The online application process was simple and easy. Paul was super helpful and kind with any questions I had. The storage unit is clean and the hand dolly was appreciated in the moving boxes part.
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September 2023 by Ari Litvin
These could be the most friendly, helpful and accommodating people I have ever met. Great experience. Will be back next Summer of course.
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August 2023 by Amanda Weber
Autumn is absolutely amazing at Extra Space on Deane Hill. I enjoy doing business with her and she is so very helpful.
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July 2023 by Renee P
The staff has always been tremendous at customer service. The staff is friendly, informative, and very helpful. The facility is extremely nice, clean, and safe. It is climate controlled and is a cool place to unload and organize in the summer, and warm in the winter.
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June 2023 by Google user
3 months into using this place, and the monthly payment went up 50% after everything was moved in.
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June 2023 by Leslie Elmore
Very nice, safe and convenient location. The building is very clean and well lit. Autumn, the manager, is very helpful, courteous and knowledgeable. She answered all my questions and made the process super easy.
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June 2023 by Alexandra Tuck
Everything was so easy, and the gentleman who help me Was very kind and helpful!
