West Town Mall is a recently updated indoor mall conveniently located off exit 380 on I-40 and is considered the premier shopping destination in East Tennessee. It boasts more than 150 stores, over 40 of which are exclusive to the Knoxville area. The mall is anchored by Dillard's, Belk, Dick's House of Sport, and JC Penney, and offers best of brand retailers and eateries like Apple, The Cheesecake Factory, Loco Burro, Cinebarre, Altar'd State, H&M, Vera Bradley, Sephora, Pottery Barn, and Williams-Sonoma. It is a great place for anyone wanting to shop or with some free time while in Knoxville. The mall offers outstanding guest amenities and services, including TVs in the Dining Pavilion, free device charging areas, free WiFi, and a new state-of-the-art play area. There are plenty of cushiony seats to rest on, and massage chairs are available. The mall is well-maintained and clean overall, with a bar from a local brewery in the food court area. It provides a well-rounded experience with a variety of retail stores, dining options, and entertainment facilities like an AMC theater, making it a popular spot for both locals and tourists. It is designed to be accessible and convenient for all visitors, creating a pleasant and welcoming environment for a family outing, shopping spree, or meal.
Stopped by for a quick walk around. Honestly it’s a really nice mall with a lot of interesting stores.
June 2026
I was here on vacation in 2023. Nice huge mall with lots of stores, a huge food court and lots of seating and they even have plenty of parking and free WiFi
June 2026
great customer service left with a new piercing and a new earring stack for a low price
