-
April 2023 by Brittany Washington (Bookworm)
The staff were super friendly and helpful. Every thing was done in a timely manner down to the wait time and how quick and knowledgeable the staff were. Will definitely go back to visit the same preparers.
-
April 2023 by Meagan Wilson
After waiting forty minutes past my appointment time with no explanation and listening to some worker chomp chips insanely loud, I got up and left. I don’t make appointments for them to not be kept or even acknowledged.
-
April 2023 by Sami Sexton
Dont bother making an appointment. You'll be waiting just as long, if not longer than people who walk-in. Friendly staff but zero sense of urgency and respect for others time.
-
March 2023 by Veronica Scott
They are great! Cassie is amazing I won't go anywhere else!
-
February 2023 by Amanda Mitchell
I've filed my taxes with h&r block for 23+ years. They're always friendly and professional. The fee is a little steep but reasonable. Little to no wait time
-
April 2022 by James Bristol
Do yourself a favor and go to the Callahan Drive location. This location is worse in pretty much every way. The most frustrating thing is the staff. If you are assigned Tegwyn, just request a different specialist. She was rude during our appointment, was intentionally unhelpful to basic needs and she was completely unresponsive to my emails and calls for days after our appointment. After a few days of being evasive, I decided I did not feel comfortable with her completing my taxes. I was able to walk into Callahan Drive and get my taxes done within 1 hour and I felt much better about the knowledge of the specialists at Callahan. Tegwyn wasted my time, made me chase her just to verify if she received emails and ultimately, I don't think she had the skill set required to complete my tax return. Additionally, this location is older and dirtier and the equipment may not work as intended. The customer who I assume was in the chair before me, had their personal info on the customer screen for about half of my visit. I wonder if my info was on display for the next visitor...
-
March 2022 by Daniel Richardson
Word of advice: if you choose to file your taxes with H&R Block, BEFORE YOU SWIPE YOUR CARD! make 100% certain you have asked for/been offered the additional $40 “Peace of Mind” fee. I’m now in a situation where I did not realize this was an option because for the past two years it has never been offered and I was just notified of a mistake in my 2020 taxes. Upon informing H&R Block of the mistake they had me come in and found that they had completely missed one of my W2’s. They admired the mistake and said they would cover the extra fees. However, they would not pay the balance “because you didn’t pay for the peace of mind fee” IT WASN’T EVER OFFERED! I had the money and was more than willing to pay my owed taxes in 2020 but instead I was given a refund of $1,282 and now -12 months later- I’m expected to come up with the unpaid $1,700 taxes that H&R Block promises 100% accuracy on. I get that it’s in Block’s best interest to not notify clients of this “Peace of Mind” option so they are protected if their employees mess up but this is shady.
-
March 2022 by William Martin
Good service. And very friendly helpful people
-
March 2022 by Tiffany Johnson
He was good just not great but over all good
-
March 2022 by Monica Savage
Julia was great. Great Customers Service
-
March 2022 by Leslie Smith
Freeman was very knowledgeable, and friendly.
-
February 2022 by Charity
The lady that helped us Mrs. Billie was super sweet, however the other girl who came over to answer a question was not. She was very rude and unprofessional. She wouldn’t allow you to finish asking the question she was supposed to be over there to answer and would promptly interrupted and be a smart mouth. She was not helpful and turned what was an good experience bad.
-
February 2022 by osh kosh
Billie who prepared my taxes did an excellent job. She was very nice and professional. Quite an asset to H and R Block.
-
February 2022 by Heather Queen
Billie was an excellent experienced and polite woman who God truly loves ❤
-
February 2022 by Michael Baer
Very helpful and easy. Staff was professional and informative.
