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March 2024 by Caylin R.
My husband bought me a wedding band and engagement ring on 11-20-22 . We have been fighting a legal battle with JC Penny on getting my diamond engagement ring fixed . My husband purchased a protection plan on the ring. This plan is supposed to cover a diamond that fell out due to a defect in setting the ring. It fell out simply by wearing it out in public. The mere fact that it fell out has everything to do with the fact that it wasn't set in right. A diamond shouldn't just fall out. We went to the store we got it from just to have them tell us we didn't buy a plan. We showed them our bank statement and our pamphlet with the plan on it.(you only get one if you buy the plan) they lied to our faces and told us they couldn't find my husband's name in the system that he bought it when we saw his name on the computer screen. They will not fix the ring and the only way is to deal with it legally. We have tried 2 different times and each time they lie and say we never bought it , even the lady that sold us the ring and saw us get the protection plan told us we didn't get one because they don't want to fix it . I want to wear the ring my husband bought me and I can't . It is a huge inconvenience and they will not let me have it fixed , so much for a "protection plan" do not buy a ring from here .
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February 2024 by Hunter Faulkner (Cursed_Spirit)
Found what I wanted, store was clean and neat.
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January 2024 by Brian Young
Please support JC Penney. A great store.
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January 2024 by Johnna Murray
I love JC Penny's.
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January 2024 by Mike Brindle
One of the best JCPenney stores
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January 2024 by Pansy Frame
Needed a little more help at the refund area. Everything else was pretty good
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January 2024 by SCREW Magazine
Beware of purple tags, let the checkout know if something has a purple sale tag otherwise they'll charge you regular price then it's a big headache to get your money back because purple tags aren't returnable. Wasted an extra hour of my time because I was overcharged and they had to correct it
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December 2023 by Linda Durbin
I like jcpenney but you can never find anyone to help you. I know businesses are having trouble getting help these days but how can you shop if you can't get someone to help you?
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November 2023 by Eric “Buck” Buckner
Well it's Black Friday and even though it doesn't SEEM like there's a lot of people here. Uh, yeah, there's a 20 minute wait in the checkout line. There's some good deals though and they have some cute Christmasy dog jackets and coats along with good deals on bedding and Disney products
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November 2023 by John Barclay
Nice store. Only complaint the dressing rooms are filthy. They to sweep up the dust bunnies along with the hair balls. They also need more than one cashier. Otherwise its a nice store.
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September 2023 by Robert McCulley
Awesome store! They have all the stylish and variety of clothes you could ask for.
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September 2023 by Julia Kendrick
Lots of sale items and a huge variety.
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September 2023 by Joe Aragon
I have tried for almost 2 hours to get customer service at the Knoxville store to see if my pickup order is there as directed by the 800 customer service people. I have tried all departments nobody ever answers. Not good
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September 2023 by Rate N'Review
They have very nice styles! The staff were so helpful and courteous. The store is always well organized and clean. The prices are very affordable and there is always a coupon or a sale and they let you combine coupons on top of sales to maximize your dollar! J. Ferrar is the most handsome brand they have and that I have ever worn. I recommend going here for all your clothing needs and extra!
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September 2023 by Annabell Goins
A couple of friends and I were checking out the portrait place in this store. We just wanted to know the prices but we were blessed by an angel named Lauren. Lauren was such an amazing human. My friends and I got so many wonderful pictures and Lauren helped so much. We had so much fun and I think she did as well! Thank you Lauren if you see this!