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December 2023 by Corey Wilson
I bought a suit last Sunday and it was a wonderful experience. John was great, and he made sure that I left happy. He helped me with many different suits, sizes, patterns etc. and he even walked me through the custom shirt ordering process.
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December 2023 by Nick Moore
Great products, great prices, and VIP Service!! Terry has taken care of me each time I come in and he is honestly one of the best employees I’ve ever worked with!! He’s very kind, attentive, helpful, and knows exactly how to help!!! Terry alone makes me want to shop here and do business with THIS Jos A Bank.
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October 2023 by Cathy Kuethman
Ordered online but had to return the jacket as it was shipped in a bag and came wrinkled. Went to the shop to return. Terrible rude obnoxious customer service. A bunch of pompass clowns who make minimum wage who are above being polite and kind. I will not shop there anymore. Men's Warehouse has better customer service.
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September 2023 by curtis akers
Great people who are ready to serve the customer. Too many stores have forgotten the need to serve the customer.
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July 2023 by James Thomas
The sales associate was helpful for finding out what type of shoes I needed to make sure my feet would be comfortable wearing them.
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June 2023 by W. M.
When I first shopped at Jos A Bank in search of a suit, I was thrilled at their customer service. Mort was very helpful in aiding me towards the right look and fit of the suit. I paid nearly $600 for the suit with tailoring. I picked out the right suit and it was set aside for custom tailoring. A few weeks later I get my suit and was thrilled at the fit. The suit goes into my closet where it hung for a few months.I wear the suit for the first and only time to attend a funeral. While at the funeral my wife tells me my suit has a hole in it. Sure enough I look in the mirror and there was a 90 degree post it note sized separation of material. It wasn't a tear, rip etc. It was the material literally coming apart. The separation was a few inches vertically and a few inches horizontally just under the beltline. I notify Jos A Bank and they told me it was a tear and no fault of material. They give me a few numbers to call to see if it can be repaired. After no luck I called Todd (store manager) and explained to him what I was dealing with. He said bring the suit in and he'd look at it. I did so. He was out of the store so I left it as instructed. That was about 6 weeks ago. I've called the store about 5 times the last two weeks. Only to be told each time he's not in. They always take a message but my phone never rings.I will not shop at Jos A Bank in the future and will instruct anyone who will listen to do the same. The staff was very kind. However, they sell poor quality clothing and do not stand behind them. It would have been nice for Todd to get back with me, Instead of me having to leave a bad review and going to someone above a store manager to get my issue resolved.
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April 2023 by Brian Burnett
We are from NC, but we're in Knoxville and looking for a very specific look for my suit for our wedding. I hate I can't remember the name of who helped us, but we explained what we were looking for and he put it together and completely nailed it !! I had no idea I would leave there ready for my wedding, it was awesome!!
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March 2023 by Amber Stokes
We’ve been here three times and every time has been a delight. The first visit we had Mort (I believe that is his name) and he was so knowledgeable, friendly and helpful. This most recent visit we worked with Todd and had the same experience buying a suit for my fiancé to wear at our wedding. Todd was very sociable, knowledgeable and made the experience a great one. Highly recommend coming here over other options in the area and prices were very comparable to other places as well.
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March 2023 by Shirlisa Harris
We lacked direction in every sense of the word when we walked into this store today, with a small 8-day window in which to finalize a purchase! "Nash" to the rescue, with the proper measurements, color recommendations, and quick alterations in order to get us what we needed in a record-breaking 60-minutes-or-less! It was unbelievable! Also, the total cost was 3 times more affordable than what we had anticipated! Extremely satisfied and deeply grateful! Definitely recommend!!!
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March 2023 by J Covey
Todd was very friendly and knowledgeable and would recommend this store. I am a new real estate agent and his professional advice on how to wear some of their clothing was great! Thanks Todd
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February 2023 by Todd Bible
First time visiting the store. Worked with Phil. He was very knowledgeable and patient as I asked a lot of questions. Will definitely be back to see Phil for my clothing needs!
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February 2023 by Phillis Wick
The person we had at Jos. A. Bank was named Phil and was a great help to us. He worked quickly on measurements and found us the sizes we needed. I really recommend going to this store if you need to find a suit.
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February 2023 by Shane Andrews
Excellent experience with Phil. He helped me assemble a full suit and get ready for my wedding day. Super quick, and very happy with my new suit.
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January 2023 by Chasity O'Quinn
Phil is amazing! Purchased my son’s first “real suit” and Phil provided the ultimate in customer service! His attention to details is excellent. He even took extra time to teach my son to hand tie a bow tie!
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January 2023 by John McCollum
Phil went above and beyond with both sizing and styling clothes for me. All the employees were very friendly and helpful. Wonderful experience overall.