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October 2023 by Dee Patel
Very Rude the front line customer service the lady who was standing by the staircase when u enter on the left side !! SHE WEAR BUNN ON HER HAIR .. She was very rude to my special need child and over the brochure that he wanted . He likes to read so he wanted juat a brochure. Very Rude n unprofessional.. Victor is the best! We were not going to purchase from there our bedroom sets but Victor is great person n outstanding help walkout with 3 bedroom sets . THE WOMEN WHO WAS THERE SHE DOESN'T HAVE ANY KIND RESPECT FOR SPECIAL NEED CHILD ACTED LIKE OH WELL ITS U R KID ..CANT HAVE THE BROCHURE.WILL NOT GO THERE AGAIN.
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September 2023 by Jeremy James
Gave us the wrong couch. Then the couch's legs wouldn't fit. To their credit they quickly addressed both issues.
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September 2023 by D A
We picked up a chest of drawers from their location. Of course it was in a box and who wants to take it home in a pickup truck without a box.We get it home a the bottom drawer is completely dented and frankly the furniture is no good quality.We did try get the drawer replaced. That got messed up even though I sent a picture over.When I called today to say we would like to return it I was told that once it’s in the home you can’t return it!I told them we weren’t told that and was informed that “It’s on the back of your invoice”.I WILL NEVER PURCHASE FROM THIS Place again!I advise anyone reading this to think twice and read everything before you do!
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August 2023 by Robert Bullock
This location specifically is incredible. The staff, the selections, and price are better here than any other locations. I bought a great leather chair, delivery was fast and easy. I will buy from here many times again.
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July 2023 by Lindy Minton
Loved my shopping experience at Knoxville Wholesale Furniture! They have one of the biggest selections in town and customer service is very helpful. When you go in, ask for Norm. He was very courteous, polite, and attentive, but not pushy. I’ll be back for my next purchase!
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July 2023 by Elise Leavitt
I’ve bought two sets of recliners from this store. Apparently the warranty has changed and you have to say a kid ruined the chair, not the dog.Besides the point, the chair is actually just poor material. We had it for less than a year and the fabric was coming apart. Don’t waste your money!! We definitely won’t.
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June 2023 by Onyx
If you like expensive mass produced furniture and subpar customer service, this is the place for you! With that being said, the couch we selected is a great piece and we are looking forward to having it for a long time. Also would like to note that our sales guy Jarred was patient and not pushy at all 10/10 for him.
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June 2023 by Chris Conner
You can't always judge a book by it's cover but you should always be able to judge a company by it's owner. This company doesn't care about people, it cares about profit.
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May 2023 by Larry Rose
Victor is the least pushy and most helpful salesman we ever met. Found what we wanted and he had out the door in 15 minutes.
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April 2023 by Paul W.
we ordered a dining room table and six chairs in January. the set was delivered 3 weeks later. great! but no!! the table had scratches on the top and one if the larger Host chairs was stained with grease or dirt . they said that they would replace both. great! But no! finally after many calls they did deliver a new table and chair, 6 weeks later! Guess what, the replacement chair was WORSE then the original one, we refused it, and the Table had a chip out if the finish on the top!! so here it is near the end of April, the new table and chair have not been delivered and no call from them!! we called again today and imagine, just today they were ordered!!! come on man! They refused to just take it all back and told us another 4 weeks wait!! wonder if we will get the new furniture and whether it will be satisfactory? my recommendation ....find another store!!
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March 2023 by Sadonna Scarlett
I went with my aunt to this furniture store. We were instantly greeted with a a nice gentleman named Daniel. I appreciate that this store isn't pushy and they have an enormous selection.
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March 2023 by Hayden C.
Got a great deal on a nice couch. Staff was helpful but not annoying. A.V. was very polite and knowledgeable. The loaders at the warehouse side were also very helpful.
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March 2023 by Denise Hopper
I just walked around in this store for 30 minutes and not one of the four sales people said one word to me. WOW!! These guys must be already making pretty good money and don't need my business.
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March 2023 by Ben W.
Bought over 5k worth of furniture in December, I'm still waiting on my recliners to work. They have come twice and each time they have to order parts and with that a 30 day waiting period for a repairman. I'm looking at the end of March before they can hopefully get it fixed. What a sorry company.
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February 2023 by Steve Mathewson
My wife and I were looking for a recliner. We found one we liked and filled out the paperwork for the financing. We then decided that we would look at another store and told them we would be holding off on the purchase. A week and a half later we get an invoice in the mail. They had ran the purchase through as if we had bought it. We called them and they said that we had signed the invoice. The only thing we signed was for the financing. She canceled the order finally after having a bit of an attitude. We are in the market for a new mattress and were going to purchase there, but not now after the shady deal they tried on us. Knoxville Wholesale Furniture has lost our business forever. So be careful about shopping with them.
