New Balance is a retail store that offers a positive shopping experience, highlighted by knowledgeable and attentive staff. Customers frequently mention their satisfaction with employees like Melissa and Corry, who provide excellent service and help ensure a proper fit. Many customers appreciate the personal attention they receive, with staff taking the time to measure feet accurately and suggest appropriate sizes. While some shoppers have encountered issues with sizing and fit, particularly regarding changes in shoe size, the overall sentiment remains positive. Customers note the comfort of New Balance shoes, with many expressing their intention to return for future purchases. The store is recognized for its friendly atmosphere and the expertise of its employees, who are described as patient and well-informed about footwear. In addition to shoes, customers also enjoy the store's variety of products, including stylish t-shirts. Overall, New Balance is seen as a reliable choice for those seeking comfortable and quality footwear, with a team dedicated to customer satisfaction.
When I couldn't find what I was looking for, the sales assistant volunteered to go in the back and found some options. Super helpful,!! Instead of leaving empty handed I bought 2 pairs
May 2026
Great customer service and customer satisfaction. Love the shoes and they provided excellent service
May 2026
Awed by the incredible selection when we walked in. Then double awed by the incredibly helpful staff. First of many visits.
