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December 2023 by Cynthia Talbott Ly
I've been here 3 times and each time the customer service is excellent!
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November 2023 by Lisa Tetreault
Worst bank I ever done business with
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July 2023 by Kelcie Chandler
Never have I ever had SO much trouble with a bank. Ever. The service for a year, has been awful. In the bank, over the phone, and everything. Do not use this bank. Do not use their credit services. Do not trust these people. They take fees, say they can not waive anything. Paid off a full balance to close an account, and they continue to send me interest charges. 3 months AFTER I paid a full.THESE PEOPLE ARE THIEVES. THEY ALL ACT LIKE THEY HAVE NO IDEA WHAT THEU ARE DOING.
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July 2023 by Kay
Never have I ever had SO much trouble with a bank. Ever. The service for a year, has been awful. In the bank, over the phone, and everything. Do not use this bank. Do not use their credit services. Do not trust these people. They take fees, say they can not waive anything. Paid off a full balance to close an account, and they continue to send me interest charges. 3 months AFTER I paid a full.THESE PEOPLE ARE THIEVES. THEY ALL ACT LIKE THEY HAVE NO IDEA WHAT THEU ARE DOING.
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June 2023 by K
Never have I ever had SO much trouble with a bank. Ever. The service for a year, has been awful. In the bank, over the phone, and everything. Do not use this bank. Do not use their credit services. Do not trust these people. They take fees, say they can not waive anything. Paid off a full balance to close an account, and they continue to send me interest charges. 3 months AFTER I paid a full.THESE PEOPLE ARE THIEVES. THEY ALL ACT LIKE THEY HAVE NO IDEA WHAT THEU ARE DOING.
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February 2023 by Greg
Absolutely HORRIBLE experience. One live person teller lane and a long line of cars at a “non busy” time of day. Then, when you finally get up to teller, you sit there for 5 minutes staring at a blank video screen. Thank God this is a bank I’m forced to use by my company to drop off deposits and not my personal bank.
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January 2023 by Lisa Morgan
Such an awesome, helpful, but most of all friendly bunch of folks that helped me get all of my banking business needs set up recently. Everyone seems to be in such a hurry these days so it was just so nice to not be rushed whatsoever and walked through any questions that I had. Thank you guys for that!If you appreciate a little extra time when you need a little extra help regarding your money and your banking, consider Truist.*And ask for Jeanne Scoles if you're out at the Chapman branch!
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November 2022 by Susan Miller Wilson
Only 2 bank tellers on duty on Friday at their busiest time, when customers were getting off work & cashing/depositing their paychecks. The customer line was out the door, which included elderly people with walking devices; trying to withstand being on their feet. Where is the respect, compassion & professionalism of having all stations covered on their busiest time of every week? I was waiting in the lobby on my sister, while she was waiting in the pathetic long line, observing bank employees walking around or just sitting at their empty desks totally disregarding to make any efforts in helping the bank tellers to assist customers standing in line out to the front door! That made me decide against using this bank or recommending it to anyone. Plus, they have NO drive through service.
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April 2022 by Andrew Hughes
This bank utterly just combined with some of the worst rated banks out there and closed a large number of their locations. I had the misfortune of having to open an estate account with this bank. When the checks never arrived, I tried calling them. Out of 9 attempts during hours which they were open, their automated system hung up on me almost every time, so when I had lost or stolen checks to report they proved to be utterly unreachable. Furthermore, their minimum balances are absurd, and each and every encounter I have had with them has been unpleasant. The employees are nice, they have to be as this bank is otherwise awful.
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October 2021 by Donnie Sellers
The back management is very helpful and the bank manager Kelly Whitin helped me with a HELOC and she has given great advice over the 10 year ive knowed her I would recommend Sun Trust to others.
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April 2021 by Steve Slater
The stupidity here is beyond epic!
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March 2021 by Julia Slayton
I was in the Chapman hwy bank yesterday about 4 or 4:30 with my bff. We went in to cash his payroll check, although he didn't have an account there,however his employer did. I thought the teller wss wss extremely rude, and very unfriendly. I bank at First Horizon where they are nice and friendly. Was thinking about getting a 2nd savings account, but it wont be here!!!!
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November 2020 by Hearth & Patio Johnson City
i can tell you beyond no shadow of any doubt ; that this is the most on top of it Bank manager that i have ever dealt with .. She is extremely courteous and kind ; as are her employees that work for her ..Just a very pleasant place to do business with . Thank you Jamie , your awesome !!!!
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July 2020 by Dustin Klingensmith
If you were to hand your money over to a complete stranger they would probably do a better job of protecting your money than SunTrust. First off, they don't allow you to dispute transactions. One time I made an online purchase from a site I hadn't used before. It was a one-time transaction but the merchant continued to charge my account more times and on different dates beyond that without permission. The only option SunTrust gave me was to lock my card permanently. Luckily I was able to contact a decent human at the company and have my card info deleted on their end. If they had been complete theives they could've drained me for every dollar, and if SunTrust did anything at all it would be adding a $37 overdraft fee for each time they ran the card. If a few transactions made elsewhere 5 days before were still processing, those would overdraft as well in that situation. The order in which they are supposed to process your transactions is explained on their site and pamphlet, but they don't always follow it. I've gone over it with tellers and managers at multiple branches and many times over the phone. Even when they admit there is a mistake they don't fix it. The merger won't change things either. Considering how BB&T charges $8 to cash their own checks if you don't have an account with them, I expect Truist will be one of the most crooked and greedy banks in the country.
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June 2020 by Alexia Ann
Should keep pens on hand for customers to sign there checks and etc. The digital talking I'm not with it. An I waited in line forever to be told they cannot cash it because they don't carry pens anymore for people to sign there stuff.
