Truist is a bank that is currently adjusting its services to prioritize the health and safety of customers and staff. Many branches offer teller services through drive-thru lanes, with some branches remaining open without drive-thru but implementing enhanced sanitization. In-person visits are available by appointment. Customers have praised the friendly, helpful, and patient staff, especially for their willingness to take extra time to answer questions and assist with banking needs. One customer appreciated the understanding staff at the Chapman Highway branch, highlighting quick and efficient problem-solving. However, concerns have been raised about staffing levels during busy times, with only two tellers on duty and long lines forming, leading to frustrations about the lack of full coverage and support for customers, especially the elderly. The absence of drive-thru service at some branches has also been noted as a drawback. Overall, Truist is recognized for its helpful and friendly staff, with some room for improvement in staffing during peak hours.
Jessica helped us open checking and savings accounts. She was friendly and professional and patient. We had complex banking issues, which she walked us through.
February 2025
Had a problem with a mobile depost called the chapman highway branch. The staff member was understanding, kind, helpful and patient and problem was quickly and effciently solved.
December 2023
I've been here 3 times and each time the customer service is excellent!
