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February 2024 by Casey Smith
Absolutely a great experience. I needed help, and they provided it.
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January 2024 by David Cross
Verizon sucks. I was promised $17 ea for 4 phones then got hit with a $342.00 bill. Stay away from this company.
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January 2024 by Calvin Daulton
Very unprofessional and poor customer service. Came in for a screen protector that I was promised by Verizon corporate, to be picked up at the store and the store rep proceeded to humiliate me in front of his colleagues, instead of looking into the matter via my account. When I left they thought it was a laughing matter!
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January 2024 by Tracy Robinson
Mostly very helpful staff, convenient location.
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November 2023 by Evan England
They gave me a phone that would not update, asked them to update it and they tried charging me $30. Why would I pay for a problem they placed upon me?
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October 2023 by Vicki Olejarczyk
Salesmen are rude we walked out because he didn't want to answer our questions saying I already told you this and I've been with you for an hour almost.
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October 2023 by rebaz shwany
Don't waste your time by going there, they will ruin your day!
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September 2023 by W T.
Outstanding customer service! Absolutely amazing five stars! Tay treated us with the utmost respect and kindness! He is a superstar! I highly recommend this store!
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August 2023 by Tennessee Standard
Our business manager, John, has been absolutely incredible in helping us win with our Verizon business account. The customer experience I've had working with him has been second to none. We appreciate you, brother!
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August 2023 by Jeff Bealer
Apparently, I interrupted the store meeting. There isn't any "customer service" at this location.
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July 2023 by jimmy roberts
I want to say my experience has been the same as Ryan King's experience. I've had phone issues for about 9 months. I finally got some resolution to my problem. It was anything to do with the Callahan store. They offer little help with anything and one employee is beyond arrogance with his condescending questions.
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May 2023 by Dave Diamond
I visited this store to see if they could provide a device for internet. They started the order and we mutually decided it would not work. I left the store. Now Im paying 80 bucks a month to keep them from destroying my credit while I file a cliam with BBB. I will soon hire a lawyer and sue each person involved with this theft if it does not stop. THIS is WHY PEOPLE hate salespeople. I will fight this even if it costs me money.
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April 2023 by Amanda Hotchkiss
EDIT: And their response is basically just "Sorry?♀️" Fix your customer service!!! THIS IS A REPEAT ISSUE IN THE REVIEWS THE LAST FEW MONTHS. TAKE A HINT!Don't go into the store to set up a new phone. It's not worth it. I know their customer service reps are awful and will tell you to give them the same 3 numbers 5 times before they can put it in the right spot in their system, but they're sales reps in the store do the exact same thing and still put you on the phone with those customer service reps AND will charge you $30. Save your $30 and do it yourself or just switch to a different service. Verizon isn't doing anything about their customer service reps being unhelpful because it makes you want to go in so they can get ANOTHER $30 out of you. Just don't.
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April 2023 by McKenzie Wallace
They are always very helpful, but super busy and never enough employees. The wait is always forever.
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February 2023 by Ryan King
I want to start this review by saying my family and business has used Verizon for 20+ years. We believed for a long time that they had some of the best coverage/customer service. Unfortunately, it seems both have gone down the drain. We visited this location today in the hopes of getting our phones fixed. We’ve been having little to no service on our phones for the last several months. This was unacceptable considering we have a business that relies on our cell phones. Initially when I went to the store a couple days ago a rep reset my network setting, patted me on the back and told me “that should fix it”. The very next day same terrible service. As we walked into this location today we were greet by a different rep. This one seemed even less inclined to hear our frustrations than the first. Without even looking at my phone or running a diagnostic on my phone he had determined that I should go to the Apple Store for repairs. It was “clearly a IPhone issue”. Considering my mother doesn’t own an iPhone and she was having the same issues I was left unsatisfied by his less than enthusiastic service to help us. He stated “call tech support we are just a store”. After waiting several minutes on hold we felt that our rep could no longer be bothered by our clear frustration with our issues. Offering zero customer service in this day in age is unacceptable. He clearly didn’t care about our problems and wanted to shrug us off. It’s truly disappointing he is meant to be the face of customer interactions while in the store. We couldn’t be more unsatisfied with this service.Side note: We came home to call tech support and our calls dropped 3 times.