Verizon is praised for its friendly and helpful staff who provide excellent customer service. Reviewers noted that they received immediate assistance upon arrival, with employees taking the time to explain everything clearly. Specific team members, such as Krista, Logan, and Kayla, were highlighted for their attentiveness and ability to assist multiple customers effectively. The atmosphere is described as positive, with staff displaying enthusiasm and friendliness. Customers appreciated the lack of pressure to buy extras, focusing instead on meeting their needs. Overall, this Verizon location is recommended for those seeking knowledgeable and supportive service.
I was in Russel Cellular in Lafayette a few days ago ro purchase new cell phone. The customer service rep who sold me the phone was very helpful getting everything I asked for and helping me make some necessary adjustments on it. Thank you very much for having such courteous and helpful employees.
July 2026
I believe Kate was her name? But she was SUCH a saint and helped me so much! She made the process of getting a new account with a new phone such a breeze!
July 2026
Nathan at Russell cellular did a great job of getting my dead phone replaced. It's too bad that there was a company wide lockout on receiving payments. That made it take far longer than it should have
