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January 2024 by Trenda W
Everyone there was very professional, friendly & informative. They knew what we needed & we’re very quick to get the job completed. Rich really knows his job. Very pleased
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December 2023 by Donnie W.
Bates Ford treated me like a criminal over a twelve dollar part that I purchased and paid for but I didn't want to give them my personal information name address email, they surrounded me with employees to demand my information like I was a criminal and they forced me with intimidation to give the part back and the refund my money and told me I was being stupid because I didn't want to tell them my name ,, DO NOT BUY FROM BATES FORD THEY ARE TYRANTS
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November 2023 by Sergio S&S Design Build
An Outstanding Experience at Bates Ford with Salesman RichI recently had the pleasure of purchasing a vehicle from Bates Ford, and the experience was nothing short of exceptional. From the moment we stepped into the dealership, we were greeted with warm smiles and a welcoming atmosphere. However, what truly set our experience apart was our interaction with a salesman named Rich.Rich is incredibly knowledgeable about the Ford lineup and was able to answer all of our questions with ease. He was attentive to our needs and preferences, making sure to guide us towards options that best fit our business and budget. Despite the myriad of choices available, Rich’s expertise made the decision-making process a breeze.We were in a hurry that day, but Rich ensured that the entire process was conducted efficiently without compromising on quality or thoroughness. His professionalism and ability to make things happen quickly were truly impressive. The paperwork was completed promptly, and we were able to drive off in our new Ford much sooner than we had anticipated.In conclusion, if you're considering buying a Ford, I highly recommend visiting Bates Ford and asking for Rich. His knowledge, efficiency, and dedication to customer satisfaction are unparalleled. It was truly a 5-star experience.
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November 2023 by Steven Myers
I purchased a used Toyota tundra from Bates today and just felt like I needed to let everyone know what a Great experience it was from start to finish.Toby was my salesman and he was great from the first text to the end of the sale and Nathan was the financial person and was so helpful with getting a good rate and payments where I was comfortable. They treated me and my wife as good as you could ask for.Thanks to both of you.
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October 2023 by Brian J
Awesome experience! Just bought a mustang here and Rich made the process as quick and stress free as it could be. They gave me time to think about it with no pressure and even went above and beyond to fix the blemishes I found when looking the car over. I wouldn't hesitate to come here again for service or to buy another car. Thanks guys!
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October 2023 by Samantha Key
Great experience all around! Rich is an excellent salesman. He went above and beyond to make sure I was completely satisfied. The finance department also worked with me to find the best interest rate possible. Quick in and out with no stress from start to finish.
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October 2023 by Debora Urra
It was a great experience. Tyler was a great help! He had to special order my tire, he called me when the tire arrived, and worked with my road hazard insurance to get them everything they needed to cover the replacement of my tire! Thank you so much!
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October 2023 by Courtney Patterson
Just purchased a vehicle from Rich Martinez. He was wonderful to work with. Pleasant, informative and not pushy like most salesmen. I would 100% come back to Rich for our next vehicle and Bates Ford is lucky to have him on staff! Thank you, Rich for your help!
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October 2023 by Donald Buckner
I called about heat & oil change couple days ago. The guy told me to come in today.Walked in & said my heat don’t work & might need oil change also. Lady with glasses ( don’t know her name) at the desk who was very rude told me it could be days or weeks or months until I get my vehicle back. I asked well can I make an appointment maybe to get my heat looked at, and change oil.So you expect people to leave vehicles at a shop for weeks and maybe a month to get an oil change and heat fixed. Then when I asked her does that make sense to you, she got an attitude. I tell you people these days and poor customers service. I couldn’t help but laugh, as my expectations was already on receiving good customer service. I wouldn’t purchase a car from here or service unless it’s an emergency.
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September 2023 by Russell Terhune
What a great dealership!First contacted them with a question online… got a response within 5 min.Visited them and was introduced to a sales consultant Rich Martinez who went out of his way to assure that I was getting all the necessary information to help me find the perfect used car.Rich ended up showing me a car which I was not initially looking at but even better. After a brief back-and-forth we were able to come to an agreement….They offered me top dollar for my trade and found the best loan which met my monthly-payment goal.Was so easy and a great experience.If you want a new or used car Rich Martinez at Bates Ford has got to be your choice!!Thanks so much Rich!
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September 2023 by Kimberly Maltempo
I bought my 2023 Ford Bronco Badlands from Toby at Bates last week! He and the team were wonderful to work with, answered all our questions, and made the entire car buying experience easy and painless. Extra kudos for having them stay late on a Friday night so that I could drive my Badlands Betty home! Will definitely be back for future Ford purchases and will recommend Bates to anyone car shopping!
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September 2023 by James Knight
Friendliest staff. I felt pretty comfortable here and well taken care of. I’m glad I bought my Dark Horse from Bates Ford. 5 stars all day.
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August 2023 by Wendy Hartley
My husband wanted a truck and we wanted to stay local, so we headed to Bates where we met Rich. He was such a pleasure to work with and was very helpful. He pointed us in the right direction and we got exactly what we wanted with no pressure. When it comes time to replace my suv, we will definitely be back!
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August 2023 by jamie celmer
The people there could not be nicer. I had only been there once before for an oil change and tire rotation. My rearview mirror came off the windshield and I called to schedule an appointment to have it replaced. The very kind woman who answered the phone in the service department told me to just bring it in whenever it was convenient and they would get to it. She was right. I appreciated it very much. I will say this is the hardest service department I have ever had to get in and out of. You do not pull in to the service department like every other dealership I have ever dealt with. Leaving can be very tricky when you are parked in an angled parking spot that is not going the direction you need to go to leave and there are other cars being dropped off and moved. That being said, the people make up for that. I drive from Mount Juliet to Lebanon because Bates Ford has much better customer service than Three RIvers Ford in Mount Juliet.
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July 2023 by Leah Grandstaff
We just got our 2nd vehicle from Bates Ford and we are very happy with the service we received! They helped us out so much with all the paperwork & they also do great work on servicing our truck when it needs to worked on!