-
November 2023 by Patrick Weeks
Needed to adjust my plan...very helpful young fella
-
September 2023 by marcia irwin
These guys were great! Very helpful. Very informative. Thanks!
-
September 2023 by Daniel L Richardson Sr
I told representative I was happy with what internet provider I use and then I got an email stating I ordered home internet I didn't even want can I return the device to the local storeThe representative came knocking on my door walking the neighborhood
-
June 2023 by Allen E.
Needed to switch 3 lines back to Verizon. 2 lines ported over easily, 1 did not. Took about a week to work it out between carriers, but finally got it done. Will and Mike are great. They were as frustrated as we were with the 1 line issue and worked diligently to get corrected. Overall, love their service!
-
June 2023 by Harley Denison
Best Verizon customer service I've had.
-
April 2023 by Alpha Marz
This is a poor excuse for a cel store. When I walked in there was 1 customer and 1 employee. Took 3min. To be greeted and that was because the employee was talking on the phone. I don't understand why respectable customer service is hard to come by these days.
-
March 2023 by michelle fleck
William was extremely helpful, friendly, and persistent when assisting my mom with a problem with her flip phone last month.
-
December 2022 by Donna Stein
WARNING!!! I just got ripped off in a major way! BEWARE VERIZON TRADE IN DEALS. UNLESS YOU USE THE MOST EXPENSIVE PLAN-THEY WILL NOT HONOR THEIR DEAL! . I WAS TOLD ONE MONTHLY FEE IN THE STORE- THEN A COMPLETELY DIFFERENT SET OF CHARGES COMES IN MY BILL. ...... AND UNLESS I PAY THE $800 CASH FOR THE TRADE IN- I AM TRAPPED IN A PLAN I WILL NOT USE! MAJOR RIPP OFF! ?AND in the store they just kept adding additional costs. They said I had to have a new charger because my old charger would not work, etc..... After I got home I found out this was not true. They even charged $40 to transfer the phone data!
-
November 2022 by Martha Holbrook
On the morning of Oct 20,2022 I was visiting from oot. My daughter was having surgery and my apple phone decided to go dark. I needed to be able to get news from the hospital and also to be able to be contacted as I was watching my grandchildren. I arrived early at Russell Cellular at least 30 min before they opened. The gentleman came to the car, let me in early and fixed my phone. He was so kind and patient as I was frantic. He was an angel. May God Bless him for helping me out. I highly recommend this store ! His name was Russell I think. Thank you again!
-
October 2022 by Keri Boyce
I've been a Verizon customer for a long time and I've been in a lot of stores over this year. This is by far the BEST one. I broke my phone on a road trip and happened in this little retailer as we were passing through on our way to Nashville. Top notch service! I would highly recommend. If you live in Tennessee, this is the place to go if you need help with your phone. :)
-
October 2022 by dstein
WARNING!!! I just got ripped off in a major way! BEWARE VERIZON TRADE IN DEALS. UNLESS YOU USE THE MOST EXPENSIVE PLAN-THEY WILL NOT HONOR THEIR DEAL! . I WAS TOLD ONE MONTHLY FEE IN THE STORE- THEN A COMPLETELY DIFFERENT SET OF CHARGES COMES IN MY BILL. ...... AND UNLESS I PAY THE $800 CASH FOR THE TRADE IN- I AM TRAPPED IN A PLAN I WILL NOT USE! MAJOR RIPP OFF! ?AND in the store they just kept adding additional costs. They said I had to have a new charger because my old charger would not work, etc..... After I got home I found out this was not true. They even charged $40 to transfer the phone data!
-
July 2022 by Kenneth Blinn
Friendly and knowledgeable service. Had the two marine batteries we needed and at a reasonable price. We will return.
-
February 2022 by Joanne Miller
Very good customer service, my place to go!!
-
January 2021 by Steve Offutt
The people who work at this location are the best...very knowledgeable and always willing to help with any situation. Thanks Guys great job ?
-
December 2020 by James Green
I would recommend them
