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“A true value at its finest. After damaging my 20 feet long 30 amp hookup to our recreational vehicle (I’m embarrassed but I drove off from home and traveled 10 miles on the highway still plugged in its socket) . Needless to say our vacation to Cumberland State Park was ruined. Not only were the RV supply stores closed or out of this very expensive required hookup, but the reservations were going to charge us since my ailing husband and I couldn’t make the trip.
Underwood True Value Store 100% made our trip a success. They took out their time to go far beyond their duty without a charge. It was truly helping a person in need. We were back on the road in no time. I will continue to shop at this store and will tell others of our awesome experience
CSM Doretta Ward
Retired, US Army”
“More convenient than the ‘big box’ store and much friendlier than the other alternatives. I’ve been here several times and always found what I needed. I recommend this place to all my neighbors.”
“I've only been in Rock Island for 3 years but this is one of the fine hidden treasures in the area. I desperately needed a very specific bolt for an automotive repair. They were very helpful, and if I may say amazing pleasant and professional and understanding my request and totally had the exact part that I need. PS, I only needed one but I was so thrilled I bought more then I needed.
Thanks again guys, keep up the fantastic work. ~ Doug”
“Knowledgeable and kind staff that offer help and support that guys far beyond 'typical' customer service. They saved the day on my latest plumbing project.”
“Out of all the Harbor Freight stores I have been in, this store has the most friendly staff and management. They truly go out of their way to help you. This store is a huge asset to your company!”
“Very helpful, Nice and understanding. I’ve been going through a rough patch Lost my brother recently. I came to lowe’s needed some mulch and I guess I needed some one to talk to with it Austin was extremely helpful. Held a conversation with me and shook my hand after loading me. Thank you lowe’s”
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“Ace Hardware is always my first stop when shopping for something for the home because I know that I will always receive personalized service. If they don’t have what I need they will recommend a place to get what I need. You will not get that kind of customer service anywhere else in town.”