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March 2024 by Thomas Vanelli
Quick processing of our request. Very nice employee, also.
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February 2024 by Julissa Garza
They never can have my payments deducted. Even when I placed my card information for auto-pay. I get cancel notifications when the problem is on their side!
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December 2023 by Eliza Denise Royal
The customer service is professional. I was able to add my former sister in law from North Carolina for free. I give this as an annual Christmas gift to my brother out of town. He thanks me every year when he utilizes the free tow. I wish more people in the Mid-South would become members. I have gotten AAA battery almost every year and don't have to go to auto zone.
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December 2023 by bigboiboss2 Capers
Customer service is great. Friendly staff
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December 2023 by Bette peterson
Had a flat tire. It was dark and not a good neighborhood near Memphis. Called and received 3 text updates half hour apart saying they would be there in half hour. After that the texts stopped. So after an hour and a half I finally had to drive 25 miles to pick him up, bring him home then drive back the next day and pay for a tow to a garage for tires.First time I’ve ever been disappointed with AAA. I’m wondering if it was the area he was in they could have said. ?
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November 2023 by Vincent Oglesby
We had passport renewal photos taken.Great Service...highly recommended!
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July 2023 by Jacob Messer
Horrible experience with AAA. My car broke down, so I called AAA. There was nobody working on the 4th of July so I had to do everything through the online service. I received a call from a no caller said number about an hour after I put my request in. Paid $70 over the phone to be towed. About an hour later, I got a text that a wrecker was on the way to me. Waited 3+ hours after the text and they never arrived. Tried calling numerous times to AAA, but the towing company that called either called through the AAA office that had no one working the phone, or had a no call back number, so I wasn’t able to check on the status or to see if anyone was even going to come to me. Ended up having to leave my car in a parking lot after a kind MPD officer helped me push it out of the road. BOTTOMLINE: AAA is way too expensive for their horrible service. Horrible company to give money to to not be able to count on them when you need them. Will be canceling my membership immediately!!!
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May 2023 by Demetruis Jarrett
Left us stranded . We called back just for them to say we can’t find any tow trucks to pick up. Also said we need to SOS and find our own tow truck company , while knowing I had an infant and Kid in the car also.
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March 2023 by Richard Robinson
Don't get AAA. They will drop you if you use their roadside services. I have an old vehicle and was towed several times according to their towing policies.
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March 2023 by Yanni Manousakis
They took care of my Internation permit right away thank you
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January 2023 by Terri Johnson
I called AAA tonight at 11:35 to get a tow. The estimated time was 1 hour. I had specific instructions on what tow truck to send, they still sent the wrong one. He stated he would call in another tow truck. After waiting another hour, this tow truck was riding around the city as I could see him in Parkway Village. I called the hotline and the girl hung up and didn't bother calling me back granted we waited another hour. I called back and someone answered and scheduled me another tow but it would take until 2:45am to receive it. Ummm don't bother.. I've already waited almost 3 hours for nothing!!! Terrible service and I can't wait to cancel this! I wish I could give zero stars!
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December 2022 by Terri Hollis
My husband and I contacted AAA for a boost at 11:10pm and was given an estimated time for 12:15am however we waited after 12:30am to call back for an update as nobody showed up spoke to a customer service representative for a ETA who name was Brenda she was very rude and not helpful at all when asked to speak to a manager after almost 20 minutes with her she told us no because the reason we wanted to speak a manager was not a valid reason, however we told her we never said what our reason was so how can she tell us it wasn’t valid, then she proceeded to say well let me check and see if I can get one, placed us on hold until a new representative picked up who was no help either, this lady Brenda acted as if she is the one sitting in a cold car, low phone battery in a whole another state we are not familiar with because we do not live in this state . We pay for This service and has never used it until today well tired to use it and you would think the representative would have a little bit more compassion for their customers AAA is not cheap so I would reconsider getting a membership if u just gone end up asking a restaurant server who’s shift ended walking to their car to give us a boost and was way more caring and helpful then AAA was to us. it’s a shame even tho the wait wasn’t a big issue because we knew we would have to wait a bit it’s the way the company missed handled us.
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August 2022 by Erin Leal
They have free passport pictures if you’re AAA plus member (you save $15)
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August 2022 by Peter Frei
They wasn't able to help with selling park tickets for Bush Gardens Tampa. In AAA offices in Florida this was easily possible.
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May 2022 by Ellis Collom
Did not have stickers for car, gave me wrong numbers, not at all helpful.
