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December 2021 by Mawmaw Miller
Love going here. The personalized service is worth it. Somethings you would never find at the big box.
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September 2021 by Scott Park
Super nice people there. Lou helped with a lock issue I was having and he is super knowledgeable. Think he was actually a locksmith. Store is very well managed. If I lived close to them I’d never step foot in a big box store, but I will go there when I’m in the area or need someone that knows what they are doing in the lock Dept.
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August 2021 by BiiigCam
It's like I'm off for me I like the old people that work there and makes it feel old school and old-timey which is really cool and you can find things there that you just can't find anywhere else it's nice to kind of just stroll through each aisle and look at stuff everyone's always really nice and helpful even though I'm usually just in their browsing
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April 2021 by Jeff C.
I needed a key fob for my jeep. They've been advertising on the radio station that I listen to. I called Ace Hardware in dealt with a guy named Lou. He had to order the key and he said it would take about a week to come in. He called me as soon as it came in and I scheduled an appointment to get it programmed. I was in and out about 30 minutes and they were by far the best price out of everywhere else.
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November 2020 by M A.
I was addicted to big box hardware stores for decades. It's like a kid in a candy shop. However, my trips to H* D*pot and L**wes were generally for mundane items like nails, bolts, small tools, and the truly common items. Over time, some locations of theses hardware monsters began cost cutting measures and it took forever to find some help when I needed it. The personnel seemed to try to be helpful, they were just spread thin. East Memphis Ace was reasonably close to home, so I tried these folks. I visited them for about a month, and could not find a downside over the monster stores. These folks changed management a little while ago, but it really had no effect on the quality of service and their willingness to assist with whatever problem I needed solved. The current staff is available and knowledgeable - they're just a bit less aggressive than the previous crew. If you need a hand, just ask. I can wander around and just shop without pressure, but one word to the staff and visitors the cavalry is called out to assist. The key and lock smithing service seems to now be limited to the store. That's fine with me. I have a locksmith for home when I need one. Parking is normally adequate. The store is stocked with tons of stuff and generally well organized for those determined to seek and find. They have a ton of nifty gadgets near the checkout, typical hardware store impulse items you don't need, but you'll buy them anyway. Close out items are in bins in the center aisle, dig a bit and you might be delightfully surprised at the bargains you find. My previous small hardware store was G*rmantown, I still use them for lawnmower parts and some Weber grill parts - decent folks, but not as anxious to solve your problem, in my opinion. I gotta say, East Memphis Ace is the place. I was not paid, bribed, coerced, or even prompted to write this review. Good neighbors deserve good reviews,
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October 2020 by Alton Wright
Very helpful and friendly staff standing by to help you get in and out.
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September 2020 by John Sparks
A staff member walked up to me and asked if he could help me and then he did! I was blown away. Thanks!
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August 2020 by Martin Howard
Not much on sale. Store is very tight to maneuver. All staff was very friendly and helpful.
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August 2020 by push alex
Guy greeted and made our keys with a smile
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July 2020 by Laurie Cain
Mary in the Garden Center was fantastic!
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July 2020 by Nikki T Miss Sadiddy Rock
I've been here a few times and had bad experiences with staff, I can honestly say the staff was helpful and nice about my needs this particular visit.
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July 2020 by Cassandra Stewart
I always enjoy my shopping experience.
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July 2020 by Patrice M.
Went to get screws for my bed slacks...the young man wasss helpful,he found the screw that fit my slacks on his very first try! Awesome!!! I was referred to the big names Home Depot and Lowe's but they were extremely out of my way and I purchased 16 screws(two different sizes) the bolt locks and bolts fr like $6 ain't no way I was gone spend that for the same thing at the big chains!!! The young lady at the register was polite and smiled the entire time Deon the moment she greeted me when I walked in And even at the checkout and our the door. I was happy that I did not hve to return bc I had gotten the wrong thing...it was a one and done. I like and prefer places like this bc after you come and you build a repor they know your face and your name! Thanks guys
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July 2020 by Joel Stark
Great service and very knowledgeable employees! Lots of stuff for Green Egg users!
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June 2020 by Damaris Rivera
When i expressed what i needed i was told to go to another store because they really didnt have much and i knew my husband always gets his tools there for locksmith .
