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March 2024 by JULIE MAYFIELD
Dropped my car off on a Monday and it was ready by Saturday. Everyone there is nice and the car looks amazing. I highly recommend
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March 2024 by Jennifer King
I'm a Lady who knows nothing about cars, Nick and Larry made sure that I had a clear understanding and Also was able to fix my car in a reasonable time. Love them both?.
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March 2024 by Eliza Denise Royal
This is a USAA stars facility. I am giving four stars for location. The receptionist is very nice. My car was side swiped & hit and run at security job and a claim filed. This company was able to honor my insurance. I'm a happy customer. My concern and grief was enterprise rental almost leaving me stranded and would not pick me up. Enterprise manager came to honor my insurance claim and transport me.
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February 2024 by Garrett G
Great people over at Autonation Collision! Got me in as soon as possible and repairs were timely. Service was excellent, especially Emma, she’s the best. The mechanic that worked on my vehicle made it look like new again! Highly Recommended
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October 2023 by Andrew Leuthold
The service that the Team provided was second to none. John kept me informed throughout the entire process of my car repair. I would highly recommend this team.Services: Painting
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August 2023 by Lakendria Ware
I wish I could give Nick and his team 10 stars because they definitely deserves it!Services: Painting
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August 2023 by Henry Kenworthy
I was involved in a collision and used Autonation for the repair.AutoNation did a great job communicating with me during the process.Service: Body & Trim
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August 2023 by Lanecia Walker
OMG! (Long post) I dropped my car off on May 26, 2023. They waited month to get my parts, I understand that, I also understand that it takes time to repair as well. I was lied to about when my car would be painted. I was lied to about the time that my car would be done. I called on Monday and was told that my car would be ready for pickup the end of business day on Tuesday. I get there on Tuesday and was told "that my car isn't done. The parts are all together but it needed detailing and an alignment". I had to work the next couple of days and told them that I would be back on Friday to pick it up. I was told that it would be ready on Thursday. I call Thursday and was told, yet again, that they had to do an alignment and detail my car. I picked my car up on August 4th, only because I kept calling and pressing the issue that I needed my car. I only had a rental for 30 days, which mean I had to come out of pocket the other month(s) for rental cars. I pick my car up, only for me to have to go back and let them do a quick repair.Service: Body & Trim
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July 2023 by Denise Augusto
If i could give it a zero i would. Had a 3 inch tear in fender on da edge. Tookthem 35 days 2 repair. Insurance company p as id 4 30 days rental 4 a car. I was responsible 4 $5. $368. I BELIEVE they added on other services not NEEDED. GOOD insurance carriers BEWARE. NEVER will i go again
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June 2023 by Jessyca Mosby
Professional staff and great work on my car.
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May 2023 by Eric Barger
Long story short, they don't care how it looks after their done, as long as it's put together. Nothing lines up correctly. Didn't replace random screws and pins. Left tools and rags under the hood on top of the engine. Replaced body parts such as the door got a terrible paint job. Like they painted it outside. Will NEVER use their service again. BE WARNED!Services: Painting
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April 2023 by Mary R.
My truck was damaged in an accident last October and my insurance company recommended AutoNation Collision Center at 2525 Mt Moriah in Memphis. I dropped the truck off on January 11 and was promised weekly updates on the progress of the work. Not only did I not receive weekly updates, I was repeatedly lied to about what was being done. When I figured out that they were not accepting calls from my phone, I started borrowing friends phones in order to get John Sayre to answer. Week after week, he told me that he expected my truck to go to paint that day or the next. The manager, Reginald, also told me this but nearly 3 months later, my truck was still not near being painted, much less put back together. I finally had to file a complaint with my insurance carrier, who worked with a coordinator to get my truck worked on. When I finally picked the truck up in March, the receptionist explained that I would be getting a review request from the company and to "please be kind to John as that's how they get paid". Of course, I never got that review request. Looking over the itemized repair list, I questioned John about the replacement of a window, which was not damaged in the accident. He told me that it was common practice to replace that window given the damage my truck received. My insurance company later told me that AutoNation itself had broken the window and that was why it needed to be replaced! This place should be shut down. Between the lies, the slow service and the lack of professionalism, I would say you'd have to be nuts to trust them with your vehicle.
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March 2023 by A LO
Communication started off good but eventually over the 3 months my vehicle was in there possession became awful. Was unable to reach any one with answers about the status of my car and body work. Was called to pick up vehicle after paying $8700 and my car battery was dead, car wouldn't start, car was dirty and body work unfinished. This was awful since I had returned my rental and already paid deductible. Promised by Reggie he would refund $344 to me due to battery expense I had to pay for dead battery that happened while at their shop From November 2022 to February 2023 and he has not. Corporate Office of Auto Nation will not call back either. DONT TRUST THIS PLACE WITH YOUR LUXUARY OR HYBRID CARS.Services: Auto glass replacement
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March 2023 by Anthony
Someone put a thousand miles on our car in the time that they had it. They did shoddy work- paint is hazy, they didn’t clean up at all. Been pulling orange tape from panels and trying to get skid plates reattached. MY RIMS ARE SCUFFED AND MY CAR HAS BEEN DRIVEN A THIUSAND MILES. Didn’t re aim the camera on the rear view, so it doesn’t work. I will never trust this establishment again. It makes me skeptical about doing business with ANY of the AutoNation businesses.Services: Body & Trim
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March 2023 by Ivy Wang
Horrible customer service and it took them a month and half just to fix my car and blamed it on my insurance and parts not coming in and never apologized for anything. Also, almost charged me an extra $500 if I haven’t called my insurance to confirm about it. Would give zero stars if I could because they were so unprofessional in so many ways.Service: General repairs & maintenance
