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August 2024 by Les Bailey
The employees are very professional, friendly and courteous. Their caring ways make you feel like you are at home with friends.
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August 2024 by Klaudia Biro
Took my car for an oil change, had done messed up and drained the transmission fluid instead, I told them I need to take a trip to Tampa they said OK, gave me a rental car that had broke down after driving it for 3,5 hours in Birmingham Alabama, did not give me another rental, and did not pay for the expenses, they told me I should get a hotel from my own pocket and wait for the car in Birmingham 2-3 days and take it back to Memphis because “the car was not supposed to go out of state” when I did not get any rental car agreement saying so. The manager of Autonation did not apologize, was very disrespectful and rude, tried to blame it on me and was lying that they called me back for another rental. The service manager said they will change the break pads on my 2017 Audi A4 for the inconvenience which did not happen. Would not recommend taking my car for an oil change to them again unless you have $1000 you want to spend out of your own pocket for rental cars and ubers when you dont have a car out of someone else’s fault. Very unprofessional and unacceptable.
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August 2024 by Jackie Lee
Ford really worked on giving good customer service.. Now they have improved! Great customer service!
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August 2024 by Claude Royster Sr
Service was good
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August 2024 by Allison Birmingham
Very friendly and helpful staff! Big shout out to Omar our sale representative and Kristen the sales manager.
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August 2024 by Alfonso
Their communication system is horrible! They try to funnel everything through their voice prompt, online, or text system. When that system fails and you finally get someone on the phone they can't help you directly, but will "pass on" the message to the advisor or manager that will supposedly call you back. They had my car Tuesday through Friday morning waiting on a response from me according to them, yet they wouldn't return texts through their system or calls during the week. I finally got someone to call me back Friday morning, and was told the needed part could be ordered to arrive on Monday. When I asked for a loaner or rental I was told it wouldn't make much business sense for them to pay for a car rental. They did make a concession and reduced the bill for about half of what the rental car cost me. I feel their business sense is skewed to their short term benefit, and made me realize I shouldn't take my business to a company that doesn't respect my time, nor deserve my future business.
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August 2024 by Jodee Chaney
They were SO curteous with the whole buying process! I came in pre-approved with a super low interest rate car loan from my bank and they tried their hardest to beat it. They couldn't, but they really tried. When my license plate and tags were ready they texted me and had a driver deliver them to me to my work so I wouldnt have to go out my way to pick them up and explained if I ever needed my oil changed, they would come to me, too! Absolutely AMAZING customer service!!
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August 2024 by Dottie Vi
I ❤️ Ford AutoNation fast, friendly & knowledgable customer service.
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August 2024 by Daariq Burton
Kay, the Service Appointment Coordinator, did a great job at helping me to set up my appointment over the phone today. I appreciate her patience and help. She did a great job and the dealership could definitely use more people like her! She is great!
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August 2024 by Black Jack Tripper
For the most part work that was done on my car was great… But it took a very long time and customer service was non responsive when I attempted to find out about my car
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August 2024 by Rose Long
Service Advisor— friendly & very helpful in selecting tires for my car— Salvatore Gallani. Price was reasonable & work done in a timely manner.
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August 2024 by pamela fleming
My experience at Ford was great the receptionist was wonderful she asured me that it would not take a long tome and sure enough my wait was less than an hour, she wàs great introduced herself and asked did i have questions also texted me when my car wad ready They had doughnuts and coffee the experience was great
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August 2024 by Renita Baggins
Great place to get Ford car serviced. I was able to get an open recall done. Service Technician SAL, was very pleasant, patience, and open with me during the process and the turn around the vehicle will be done. Also gave me additional information on my new vehicle.
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August 2024 by Ellie Young
We happened to be traveling thru Memphis on our way to Illinois and had tire problems. We called 3 Ford dealerships to ask for help with our tire. All 3 had some excuse as to why they could not help us. Then we tried Auto Nation, we were told to come in and they would handle it. We arrived and were met with great service. Although they did not have the tire we needed they repaired ours so we could continue our trip. They handled the paperwork for our tire warranty and we left in less than an hour. Great service and friendly customer service.
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August 2024 by William Aleman
Very helpfull just the prices kind of high but very good service
