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December 2023 by Nancy K Degan
Always friendly and helpful. Take great cre of my ?.
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December 2023 by Cheryl Odom
They took really good care of my cat
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December 2023 by Tresa Crutchfield
They care about our animals, doesn't matter if it's a reptile or dog. They go out of their way to help
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October 2023 by C Taylor
Dear Bainfield Pet Hospital of 7705 Winchester Road Memphis TN, 38125 invoice #207854I hope this message finds you well. I am writing to express my profound disappointment with the services provided regarding the cremation of my beloved dog's remains.My dog, whom I rescued at a young age, has been a cherished member of my family for 17 years. His time with me went by far too quickly, and he meant more to me than words can express. He was not just a pet; he was a loyal companion and a source of immense comfort and joy throughout those years.Given the significance of my dog's presence in my life, I expected that the process and handling of his remains would be treated with the utmost care and respect. Unfortunately, my experience with Bainfield Pet Hospital has left me deeply disappointed.When I entrusted my dog's remains to your facility, I was provided with a timeframe for the cremation process. However, to my dismay, no one from your team notified me that my dog's ashes were ready. It came as a shock to discover that his ashes had been in your possession for an entire month without any communication from your end. I was advised that the cremation process is done through an outside third party; Pet Angels. I delivered my deceased dog on 7/1/23 and then was advised that the process usually takes about two weeks. Unfortunately I never received a call in weeks so I took it upon myself to call the facility on 8/29/23. Therefore the clerk them advised that my dog ashes have been returned back to Banfield. I couldn’t bare to drive to the facility that day so therefore I arrived on 8/30/23 to in attempt to retrieve his ashes. Upon receiving the ashes from the clerk, I asked out of curiosity. How long have my dog ashes been at this location? The unknown clerk stated that per documentation, my dog remains were delivered sometime mid July, since Pet Angels deliver every Tuesday. Out of disbelief of the situation, therefore I asked to speak with a manager, per the vet management was not on scene. However the vet promised that she would reach out to management personally since they have a great work relationship. Days to weeks went bye and I still have not received an apology, phone call, email, not even the courtesy of a possible refund if I accepted the gesture from any team of management or Banfield staff.This lack of communication and delay in returning my dog's ashes is highly unacceptable and insensitive. During such a challenging time, I expected a level of empathy and professionalism from your facility that, unfortunately, was lacking in this situation.My dog deserved better, and I believe that his remains should have been handled with the care and respect that he deserved, especially considering the love and care I provided him throughout his life.I hope that you can understand the depth of my disappointment and consider how this experience has added unnecessary pain to the already difficult process of saying goodbye to my cherished companion.I kindly request that you review your processes and improve your communication with grieving pet owners in the future to prevent others from experiencing the same disappointment I have endured.Sincerely,C. Taylor
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October 2023 by Pamela Valliant
It was awesome. Great staff got everything done that was needed. Would recommend this place to anyone who needs a vet.
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September 2023 by Jasmine Johnson
I took my dog here just to get her groomed. All I wanted was her nails clipped. $25 went to $260 because they decided to do more on than she need. They gave her shots without asking me. Most of the shots she had already got. Then refused to give my dog back unless I paid them. Very unprofessional and tacky. Would not recommend
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August 2023 by Brian Franklin
I have a very large puppy and they are always very patient with her. When I missed an appointment they found a way to fit me in for a drop off appointment. Kind and knowledgeable staff.
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August 2023 by Daschunna Mallory
Very nice and knowledgeable staff. Great with pets!
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July 2023 by Stephanie Schmalz
Been trying to schedule an annual check up for 3 months now. Everytime I make an appointment for an annual check up I get a text reminder for a dental cleaning appointment I have called 2x to cancel the dental and schedule an annual check up and the 1st time was assured it was fixed but then I just called to cancel the once again dental appointment and schedule her over due annual and was met with an extremely annoyed happy to let you know you were a bother so I disconnected the call and am now working with customer service to end my plan since the clinic seems unwilling to provide the services covered in my plan such as the annual check up.
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June 2023 by Mimi Espinoza
It was ok but long wait for appointment i was there hr and half waiting
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February 2023 by JosephC GulfCoastLLC
Personable and worked my new pup right in. Will be back
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February 2023 by R Entley
They were very accommodating for me as a truck driver coming thru town. My dog tore a nail off & needed attention. I'm very grateful they could fit us in!
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December 2022 by David
Clinic staff was quick to get puppy to the vet and appointment was on time.
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October 2022 by K Amadou Issoufou
It was great. Just a little slow. My babies got in and they took good care of them.
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October 2022 by Theeran C
Dropped my dog off at 8.30am and asked if he could be ready in 1-2hrs and wrote as soon as possible on the paper but they misunderstood that for 1 or 2 pm. A simple we are sorry will try to get him ready as soon as possible would have been sufficient. Instead a nurse come out and told me I can take my dog and go, and make a new appointment if I am in such a rush. This is after the dog had been there for nearly 3 hr. Long story short I left and got a call saying the dog is ready 20 mins later. Mind you I live 40 mins away.
