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April 2024 by Pat Fire
The employee at this location are not knowledgeable to service your needs. Only one person on service side and one teller. Extremely poor service! EXTREMELY!
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April 2024 by G Drew
Worst bank ever. There is always a wait…. Like hire more people. Why are you guys trying to run a lean operation when it’s not set up to run this way.
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December 2023 by Jose Franco
First of all, I am unsure if the people that read these reviews actually do something or just reply just to look good and if they do, then it means that the people that work here just does not care about their job at all.Been to this location three times while they are open, all three times they are just talking to each other and laughing out loud. They know people are there and they ignore everyone, work at their slow pace (since they get paid by the hours, not productivity) and say they are on lunch, "all of them".If they all on lunch at the same time, then post those hours when they are open and when they will close for lunch so that people aren't wasting their time.Also, most jobs that require customer service, not all staff go on lunch at the same time, only one or two at the same time. That way the business keeps functioning. Now what it looks like is that these people go on lunch while on the clock or they just eat when they shouldn't I do not know but it is a big issue as people either stand for a long period of time unattended or just walk out and go to a different location. Also, I asked why is the location even open if they are on lunch and they replied with a "Ah Ah!! BABY WE ARE HUMANS WE GOTTA EAT!!!", at that point I just walked out.So if someone does reads this please take it seriously and actually do something about it. If it was possible they would get a -5 rating.
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July 2023 by T Saff
I went to this branch to get a pin for atm card. The staff is very rude. The information that they gave me was inaccurate. They are extremely slow. I went to another branch. They had other people waiting but they were very efficient. The officer retrieved my information and created my pin quickly.
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July 2023 by Kory Kane
One of the ATMs was broken, it's always something going wrong or being damaged , not the bank fault just the area depreciation. I did go into the bank also and the service was low level I think the banking consultant was just used to speaking with disenfranchised people so she was not even trying to talk in depth about the question I had about my business account. So I decided to go to business bank with another institution altogether.
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July 2023 by Charlee Patterson
"The Staff at this Branch is extremely nice and helpful."
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June 2023 by Kristopher Davis
Yuly Preston, did an amazing job helping me set up my savings, etc. I am very pleased and thank you BOA, 10/10
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April 2023 by Mogul Auto
Jessica needs training on customer service skills. She did not greet me when yelling from her office to me saying you can come in here.. That was very rude to me. She never stated her name during the transaction . Also she was still looking at my account when I left because a question she asked me about my name on my card is what she called me about when I left. I dont understand why she didnt check and correct in my presence.However, Marstia was very professional and kind.
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September 2022 by Tonya Davis
I love Marcia her customer service was so amazing...she educated me on my business account...with such a great attitude thank you so much your customer service is a plus....keep up the great work young lady...
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March 2022 by Quentin King
So i call and they pick the phone up and hang up in my face
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November 2021 by Tata D.
Terrible costumer service, only one teller and when to lunch then I was told to wait until she came back, while this lady keep chit-chatting like my time is not valuable.
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August 2021 by Kimberly Wesley
Very unpleasantSlowUnproductiveThey walking around to keep from helpingoutgetting the services dine
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June 2021 by deborah wright
This is the worst bank experience I have ever had both the banker and manger was beyond rude and unhelpful they was quite prejudice I will never use this bank again and will advise other not to also
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May 2020 by Katie Hamberlin
The wait at this location for a 10:30 appointment is ridiculous! Only one customerservice agent is available. Six people were already waiting in the lobby when I arrived at 10:15.
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November 2019 by Colby Morris
DO NOT BANK WITH BANK OF AMERICA THEY LET SOMEONE HACKED MY ACCOUNT AND THEY WILL NOT GIVE YOU MY MONEY BACK EVEN IF IT IS THE LAW THEY ARE CORRUPT AND THEY WILL NOT GIVE YOU YOUR MONEY BACK PLEASE AVOID BANK OF AMERICA DOLL COST PLEASE GO BACK WITH SOMEONE ELSE PLEASE
