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April 2024 by Kieshawn Dingle
DO NOT I REPEAT DO NOT COME HERE reservation for 8 we didn’t sit down until 8:30 we didn’t get a waiter until 9 Drinks all simple didn’t come out until 9:30 and still no food expect longer than normal wait times IF YOU WANT GOOD SERVICE FOOD AND QUALITY GO TO NAGASAKI CHEAPER BETTER FOOD AND BETTER
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March 2024 by Mariela
We decided to have a seat in the bar section in hopes to get quicker service/food. The hibachi had a 30min wait. The server was nice BUT he was the only one for the ENTIRE section. Service was slow but we understood he was the only one working that area. Drinks were good - but again slow to receive.We waited an hour after ordering for our food. When we got it, it was cold. So we sent it back. Ended up paying for our drinks & leaving.
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March 2024 by Jasmine Edingbourgh
Myself and a group of friends went on our lunch break, and I never received my food in time to eat it on my break. We were there for an hour.
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March 2024 by ShaRonda Foster
Benihana really needs to address the long waits. Like seriously!!! Two cooks and they are in no rush to cook. They stand around the tables talking and moving slow, and it takes them 30-45 to cook food that literally takes only a few mins to cook on a grill. No manager comes around. Nobody seems to care that customers are waiting so long. This behavior puts a a damper on your mood to eat here. We decided to leave because after sitting over an hour, you lose your appetite…. Apology from management, just bad service all alway around…
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March 2024 by Precious Virginia
It's not what I thought of it. First, time experience but never again. Maybe, it's the happy hour that's worth the visit. Food is nasty, overpriced and a waste of money. Just go eat at a regular Chinese restaurant.
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March 2024 by Ebony Baines
Julie was a great waitress and Chris was great!!!
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March 2024 by Dani Stephenson
Visit Saturday with my family everyone was pleased! Everything was 10 out of 10!!! Tom was great and the new manager she was a pleasure sorry I can’t remember her name!
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March 2024 by Apasia “Paige” T
Had a large bday dinner with 15 people. Had reservations at 6, seated at 615. Our waitress,Lauren, very nice, prompt and checked on us often. We waited 2 hrs for a chef. I believe the long wait time was due because they were short on cooks. Our chef was a bit inexperienced with tricks and convo because he was new, no problem because the food was seasoned well. Manager checked on us while waiting too. All in all I believe the wait time was what was the issue for us but it was not noticed until 2 hrs in due to such a large entertaining company on our group and Lauren making sure our cups for full. For the price I don’t think I’d be back.
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March 2024 by Sandy Roby
Ike is the best bartender eveeeeerrrrrrr
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March 2024 by John Braun
They stiff you on food if you order take out. Staff is rude.
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March 2024 by falencia evans
Jose was AMAZING!!!!
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March 2024 by Jennifer N
Look this review is for Kendall!!! Chile! I’m not a Benihana fan at all! I came for my sister’s bday, seen one trick seen them all. But baby…Kendall blew my mind!! He didn’t waste time with certain tricks he delivered good conversation and SEASONED that food so well it knocked my socks off!! He had everything from the rice, mushrooms, chicken, steak-every single thing was pure perfection!! If you make a trip ask for Kendall! He is the best! I’ll wait in line for Kendall when I come back!
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March 2024 by Whitney Bassett
Julie was awesome & the manager Chris from New York checked on me & made sure everything was great!!
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March 2024 by Lisa Dixon
We had lunch on a Thursday and sat in the lounge and bar area. Our waitress, Julie, was very friendly and helpful. The food was very tasty and the restaurant was very clean. Also, Chris from New York (traveling management) came to check on how our experience was. We had a lovely time and will be back.
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March 2024 by Mike Anderson
BenihanasI make it my business to go to Benihanas when I’m in a new city because I LOVE it so much! But this was NOT the experience I’m used to!We came here for a birthday dinner with reservations for 8pm. Everyone arrived on time as requested because we knew they wouldn’t seat us without everyone being present. Well, we didn’t get seated into 9:45pm!!! Crazy!!!!Then, once seated because we waited SO LONG, we made sure to order everything we wanted when the server came to get drinks because we had been waiting for so long.Well, we did, and still didn’t get the soup until 10:43pm and still hadn’t got the alcohol drinks ordered. It seemed as if they only had 2 chefs cooking. I don’t know, but this was the worst experience ever! If I wasn’t so hungry and hadn’t wasted so much time there, I would have left!The restaurant wasn’t clean like it normally is at other locations, and the service was NOT present AT ALL! I would NOT recommend that anyone come to this location if you are used to great customer service!We requested the manager as well… she finally walks over with tons of receipts and money in her hand (NEVER apologized) but offers to give some “cards”. She handed us Complimentary appetizer cards, and still no apology! 11:24 p.m., and we were STILL waiting for our chef! Oh, and I went to the bathroom and saw my server sitting down talking to another server. We finally got our chef at 11:50pm and I felt so bad for him because he looked so tired! We even told him there was no need for a presentation, just to make the food so we could eat! Piss-poor service from beginning to end!!This manager on duty, Bianca, NEVER once apologized and needs some training in customer service and clearly management as well.Sever: KelManager: Bianca
