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June 2023 by Mick Smothers
Great people, good prices. Will definitely work with Cenwood in the future!
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May 2023 by Matthew Jones
Worst customer service imaginable! Great pre-sale, but once they have your money, don’t expect much effort. Very rude sales associates and not compassionate whatsoever!
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December 2022 by waddell wright
If I could give it no starts I would. I’ve been a general contractor for over 25 years and have purchased appliance all over the country. This is the worst store I have EVER done business with. No one takes accountability or responsibility for making a mistake. They made me feel like it was my fault for them sending the wrong stove Twice!
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November 2022 by R.B. N.
I had a wonderful experience at CenWood working with Alix. It's a local business where the employees know what they are talking about and are extremely nice. I would definitely go here any day before anywhere else in the city. I went to literally every appliance store in the city and not only were their prices better, but the customer service soared above anywhere else.
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June 2022 by Carol Roberts
I purchase a refrigerator on May 27th. As of June 15th it still hasn’t been delivered. It’s apparently in the warehouse. I paid for the refrigerator on May 27 so Cenwood has had my money for 20 days. I just had to give them my credit for $150.00 charges I was told they couldn’t schedule the delivery without getting paid first. I need help….and a refrigerator. What an awful customer experience I’ve had so far. So disappointed.
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June 2022 by Sandy C.
Steve Lawson and Cenwood have been exceptional. He is incredibly responsive, knowledgeable and just a pleasure to work with. I highly recommend both Cenwood and Steve. We purchased a full kitchen of appliances and had many questions, concerns, and changes along the way. Steve was always available, pleasant and never stumped. If he didn't know an answer he would find out the answer. Exactly what you hope for but seldom experience.
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May 2022 by Michael James
Purchased a fridge, ice maker, 2 dishwashers, a vent hood, a mini fridge, a microwave, washer and dryer and a dual range stove due to a house fire. The installer that installs Cenwood products unfortunately broke our range door last year, they tried to repair the door after fixing a defective UI unit without success. We were told that the issue would need to be addressed by the manufacturer. Since then we have had no resolution and it's been almost 7 months since the range was broken and Cenwood does not want to take responsibility. I would strongly recommend going elsewhere to purchase your 'high end appliances' because if they feel they can do this to me and my family they can and will do it to you.
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April 2022 by Shirley Stinson
I had an old GE cooktop with coil burners and the burners were no longer fitting well. Had been holding off on getting a smooth cooktop because I had no experience with one. I decided to bite the bullet and get a new cooktop. I had researched online but decided to go in person to Cenwood, Memphis and see what was available. They had a GE model PP9830SJ2SS in their warehouse. It was delivered within a coupe of days and installed by Luke Wilson a couple of days after delivery. He did a great job installing and my salesperson, Sandy Cox, was very helpful in getting my transaction completed. The price of the cooktop was a little less than one I had seen online at Lowe’s. Very satisfied with Cenwood. I had used them a few years ago for a Sub Zero fridge at my previous residence. Will remember to check Cenwood-Memphis for any other appliance need that arises.
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April 2022 by Michael J.
Purchased a frig, ice maker, 2 dishwashers, vent hood, range, mini frig, microwave, washer and dryer and dual range due to a house fire. The installer that installs Cenwood products unfortunately broke our range door last year, they tried to repair the door after fixing a defective UI unit without success. We were told that the issue would need to be addressed by the manufacturer. Since then we have had no resolution and it's been almost 7 months since the range was broken and Cenwood does not want to take responsibility. I would strongly recommend going elsewhere to purchase your 'high end appliances' because if they feel they can do this to me and my family they can and will do it to you
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March 2022 by Kevin Mayfield
Very nice high end kitchen appliance store. Beautiful store layout. Very helpful staff.
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October 2021 by Randall Tucker
We ordered a double wall oven and cooktop with downdraft. 1) Steve Lawson was amazing in helping us with our choices. He gave us really great advice. He was very patient and kept us up to date on timeliness as everything is delayed due to COVID.Amazing customer service as he went above and beyond to help us with our old existing failed appliances. 2) Their prices are MUCH better than all the big box retailers. I cannot believe we never sought them out before. 3) Availability - We only went there because we wanted to actually see the items in person before we purchased them. No other retailers had anything out on the floor. 4) Delivery - we had a mixup on our side but they delivered faster than we anticipated. They brought the appliances in our house and put them exactly where we needed them. 5) Installation - while they do not offer installation services, they recommended the best installer. Luke Allen Smith was worth every penny installing a 300+ pound double wall oven He even showed us that WD-40 is the best stainless steel polish/cleaner. Awesome experience all around.
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July 2021 by No Way
Absolute customer service NIGHTMARE! These people installed the appliances in our new home. The dishwasher never worked from day one. It’s been two month now, countless phone calls, voice mails, emails etc trying desperately to get them to come fix it. They constantly try to pawn us off on third party repair services as if this is a warranty issue. I’ve had these services no show multiple times when scheduled to fix our appliance. With all the money I’ve lost taking time off,work for this, I could have bought 3 new dishwashers. AVOID THESE PEOPLE LIKE THE PLAGUE!
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June 2021 by Ericka Milford
STAY AWAY!!!! This is the WORST experience we have ever had trying to get help or an appliances and service. First.... the refrigerator I ordered “like the store model” was NOT the same one that was delivered. The vent hood we chose “like the store model” was supposed to have the heat lamp, like the store. The one we got, NO HEAT LAMP. The best part. We ordered appliances in Nov. 2020- no install until after the beginning of the year, to which I tried to be patient with COVID and understanding that things are taking longer. However, we got installed and the microwave drawer didn’t work, had power but no heat since day 1. Then I called Cenwood for help. I will say there was one nice lady there that tried to help me and I appreciated that but after that the buck was tossed to GE and told me they ordered a part to fix it. 4 MONTHS later and a mystery box from GE shows up, still no service person and the now today is JUNE and we just randomly had a man banging on the door at 7:50am from GE (who I scheduled through them after numerous follow ups and no help with GE). Turns out they gave GE my phone number WRONG so they had tried to call and never could reach us. Today the man that tried to service the part told me we don’t even have a case number to fix the issue, and the WRONG part was ordered to even fix our problem and now it will be the end of July before they can possibly get the right part. Ask me if Cenwood ever called us to ask if we got resolved or taken care of. NOT ONE WORD. I could go into more detail of how this has been but I think you should save yourself and go somewhere else so you don’t end up like we did. You shouldn’t pay over $20,000 and get this kind of service. Super frustrated is an understatement.
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May 2021 by Kernoal Stephens
Best place to get quality appliances and expert advice. Ask for James he knows a lot about all the different appliances and we'll make sure you get the one you need excellent customer service.
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February 2021 by Erick Sanchez
Friendly staff and very nice showroom