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February 2024 by Eric
Stupid fast reefer repair.
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February 2024 by Cleo Scott
I have a couple issues with crow's truck service. The parts and service department. My company is a small business, which means I have to diagnose and do a lot of repairs myself. I had a air leak that was coming from the dash air supply valve, simple fix it seems. I purchased a replacement valve and changed it, but the issue was still there. I exchanged the part because I thought the 1st part was defected and the part counter exchanged it with no problem. I stayed on their property and switched the 2nd valve and it had the same problem. I went back to the part department and informed them, and let me know it has to be something else, I agreed. I then went to the service department to see if they could get me in, which they did. The mechanic on duty was great, he diagnose the problem in less than 5 minutes and ordered the part I needed a brake chamber. We took a hour for and returned the part arrived about 10 minutes later and was installed in approximately 30 minutes. I asked the service guy about a refund for a part I didn't need, and he said he would talk to parts. The parts department instantly said no,we exchanged the part once and that's it. While talking to the service guy, I asked him about the exchanged and for some reason he puts both hands in the air and said he is not going to argue with me. Very unprofessional because I'm a costumer asking a question. I was charged 567.61 which included 2hrs labor for 30 minutes work,(very unfair) for the brake chamber and labor+356.37 for the valve I didn't need. Everyone was all smiles when I was spending money, but seems to have an issue with me asking for a refund on a part I didn't need. I was very disappointed with the treatment I received.Crow truck service Memphis Tn.Never again!!!The review I posted earlier was a little premature. Since then I spoke to the parts manager Blain, he has reassured me that there are people in this world who understand and has genuine compassion for others. Thank you sir for the phone call and resolution to this matter. The world needs more people like Blain.
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February 2024 by Erick Prince
Very professional
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October 2023 by daniel neil
This is a good shop that has a great service manager. Ben Crafton works hard to make sure that you are satisfied with the work his team does. I'm glad to know there are still quality shops still around. I will be back.
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October 2023 by Dima Panico
After hours fix! Nice guy and fast service!!!
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September 2023 by William Phillips
That Service Department is AWESOME?.Identified my Issue. Communicated with me on what it will take to correct it and estimated it pretty close. Fixed the problem. Man can’t ask for nothing else.Now the $$$Price..kinda like ✈️flying 1st Class vs flying Coach. But as a Independent Contractor, you DEFINITELY NEED a crew like this locked in your cell phone for them Major issues.
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September 2023 by Frank Henderson
I went to Crows to have my Carrier refrigeration unit fixed, the team was professional and polite. In an environment where so many shops try to rip off Truck Drivers and Owners,Crows is a honest shop you can trust with well trained Technicians. They also fix many brands of trucks.Despite being busy, they managed to work me in and get me back on the road quickly. If you’re in the Memphis area and need a repair or service you need to give Crows a call, you won’t regret it.
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September 2023 by Jonathan Hernandez
I came for a belt replacement and damper replaced on my carrier reefer unit. Another carrier loacatipn had already dignosted the problem but this location had the part. Good customer service.all employees made sure I was being helped. However I arrived at 2:40pm I saw my trailer taken to the bay at 3:05pm trailer was back in the dirt lot by 4:15 attle over an hour in they bay. Charged me 2 full hours of labor. Tried adressing the issue with the clerk at the service desk said "in the system the work done should be a 2 hour job". I told them to be fair and charge atleast 1 1/2 labor. Invoice was $1116.00.
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July 2023 by russell reynolds
They are so good at getting me in and out.The workers are friendly and knowledgeable .Ben and Blake have good customer service skills.
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July 2023 by Evan Kieffer
Beware Service department horrible. Mechanics horrible. Parts Department absolutely the best. Definitely stay away from service. no follow through.
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July 2023 by Alfa Infinity Transportation LLC
They confirmed they have all the parts needed in stock, just to find out when we got there that parts need to be ordered. After telling us next day for several days we ended losing a whole week there
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July 2023 by Yosif Lukov
If I could leave 0 starts I'd do it. Had my truck for 5 day without any updates - no quote, no estimate of repair nothing. I had to take my truck from there since nothing was happening and they charged me $1500 for diagnostics!
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July 2023 by Peter Lyatuu
Very unorganized. They messed up my radiator and my belt and the truck broke down again after only 250 miles
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May 2023 by alex thornton
Ask for aundre @ the front counter! He works really hard on finding any part you need and very honest with pricing so that he can get you the best deal that you will not be able to beat anywhere else. He wants all your business to stay therr with him at crows. Got to love a fella like that?
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April 2023 by Gus Utz
I'm here at crows truck center in Memphis and we've had our reefer repair four x now. All transcold authorized dealers. And in the end only crows got it done right. Artec Jackson was not only amicable personable and took the time to explain everything that wasn't done right by the other texts but he's a nice guy has a fresh family out the gate and he could use any support you can give him. I don't know him but I like him already.And I pray God bless both crows truck center and Jackson.
