-
January 2024 by CERUE ANDERSON
Field Service Supervisor Khalil Johnson is the best!!!!! He went above and beyond to get me my package. I have a flight 5am Monday morning to Mexico. My package which is my passport was sent from Liberia, West Africa. After being held at Customs it was finally released back to DHL and arrived in Memphis yesterday. After being told that it would've been delivered yesterday afternoon, I noticed that it was put on hold at the local facility. I called and was informed that it would be delivered Monday, sometime due to bad weather. It was late Friday evening when I was given the number to the local facility to contact. After a couple of failed attempts, Khalil answered and promised to go in the office on Saturday to try and locate my package even though it's not a regular work day. He located it Saturday morning and called to ask me to pick-up. I'm soooo grateful to God and him and I really appreciate his efforts.Thank you a million times over Khalil??
-
December 2023 by Chyna Knox
L. Harris was very nice and respectful. I came in and didn’t schedule a pick up however she was nice enough to look in the back for my package. If the system generated 10 stars I would’ve gave her that review instead of 5 stars . Excellent job Mrs. Harris. Merry Christmas.
-
December 2023 by Catherine Montgomery
Customer service was excellent! They went above and beyond to ensure I received my package in time for the Holiday! I received a personal call from management alerting me of their extended hour over this weekend to allow customers to come pick up their packages before Christmas.
-
December 2023 by Randrea Wallace
Cheryl and L. Harris exceeded expectations during the busy holiday season. I am truly grateful they were able to assist with an easy package pickup process after missing delivery. Many Thanks.
-
December 2023 by Emanuelle Hite
My package was shipped from Turkey on 12/5. It has sat at the Memphis facility for an entire WEEK no update, no movement! No one is assisting me! I keep being told that someone is investigating and that I’ll get a call back or it will be delivered next day and When I literally live 26 minutes away! ABSOLUTELY NOTHING is happening! I understand holiday delays, but please explain to me how every other carrier is also experiencing delays, but yet their packages are arriving!? What is the issue with DHL! The lack of care or concern for your customers is apparent! Nothing that has been said to me by agents or management alike has been honored! I was told mid last week if my package didn’t come, DHL would look into other options such as contacting the facility or having a 3rd party deliver. I get on a call the next day with another manager and it’s a different story! The only thing that I do keep getting which is consistent is the same automated canned message about holiday delays. Can you guys for once actually investigate an issue! If a callback or investigation is promised, actually honor it! There should be no reason why my package was able to make it from Turkey to Cincinnati quickly even through delays then to wind up in Memphis just sitting there! There are tons of people saying the same thing! Fix it! And don’t tell me to just contact the social care inbox because I’ve done that & all they did was transfer the issue to another team who STILL has YET to contact me! At this point, I’m searching for the corporate contact information to escalate this above the unresponsive managers who read the same script when they call!
-
December 2023 by Taliyah Askew
Loretta Harris at you Memphis, Tennessee location was such a blessing and her extra willingness to go the extra mile made my experience welll worth the wait!!! Thank you again Ms. L Harris???
-
December 2023 by Kawanda Priestley
Robby customer service was great ! very pleasant and has a positive attitude and their was no long wait time .
-
December 2023 by Kim Turner
L. Harris and Cheryl were awesome at the Memphis location. They made sure I was able to get my shipment for Christmas. Thanks again ladies.
-
December 2023 by Audrea Townsend
Ms.L.Harris and Ms.Cheryl did an amazing job for me today they found my box on Christmas Eve which they didn't have to it but they did they deserve an A for amazing effort p.s. and the power was out!!
-
November 2023 by Mu Ad
Best service Konisha the young lady she helped me she was very professional and good customer service.
-
November 2023 by Demetria Bowers-Adair
Keynosha and Khalil the manager at the pick up location in Memphis provided excellent customer service and went over and beyond to pulled my package and delivered it to me which had not been sorted but I needed immediately. They were empathetic to my need and exceptionally courteous and professional. Kudos!!!!
-
November 2023 by Brooke Box
Kenosha did a great job with customer service and making sure my order was taking care of. Thank you so much!
-
October 2023 by Queen B
Robby and Kenosha were really good during my visit today. Very nice, fast service.
-
September 2023 by Kearia Holbrook
Robby was super respectful and quick with providing me with service. Thank you for being polite
-
September 2023 by Oluwaseun Ajileye
Kenosha , she has a great customer service skills . She attended to me so nice and got my package handed to me. Thanks to Kenosha .
