-
January 2024 by Ericka Kent
I visited this location this past monday and was charged 157 for one tire. Upon leaving when my vehicle was ready, i checked tire that was to be serviced only to find a used tire that looked as if it was loosing air was put on. I went back inside and informed employee who came out and told me the tire looked like that because the ground wasn’t leveled. After going back and forth with him pointing out wear on tire and lowness to ground, he finally stated the wrong “size” tire was put on and sent it back to be fixed. I had to wait another 30 minutes for that to be completed.
-
January 2024 by Mark
2 hour and about 30 plus people wait. Asked for a military discount and didn't get it..
-
January 2024 by Graeme Gee
I had an appointment for 4 new tires at 11:15 am on a Tuesday. I got there 10 minutes early and a service guy met me as I drove into the parking lot.Once checked in they provided me with a sales slip saying the car would be ready at 12:00 noon.I thought that was a bold statement but sure enough it was ready on time.Overall very good service.Will definitely use them again for tire rotation and service as needed.
-
January 2024 by Mark Howland
They always do a great job of providing honest customer service. Will always go here first when looking for tires.
-
January 2024 by Syrr Thaddeus
Discount tires has been our secondary go to for tires. In the past the staff was responsive, accommodating and adequate. On occasion, Costco would have difficulty when circumstances called us to turn a vehicle around quickly. Discount Tires was able to fill requirements by getting the tires needed quickly.Recently on the boss's favorite vehicle a 1998 GMC with 275 R15 tires Discount Tires Hacks Cross answered the call. "John" took whatever steps to get those tires and the vehicle in for install late the same day. Wonderful!By chance, I had six tires sitting on a rental trailer. Asked John if they would dispose them for me, he said yes. Of course, they are in the tire business so recycling tires? No problem!The following day I stopped by dropping the tires. A person appeared running behind my vehicle shouting loudly waving. I stopped and found myself in a near brawl. With a very agressive demand he challenged me to identify myself and expressed outrage that I left these tires for disposal.I asked would he behave in such a manner if I had been a white man or would he have simply assumed all was well and let the incident pass? Ignoring my question fully he brought us dangerously close to a physical confrontation.Two days later I returned to the store. The new tires improperly balanced required attention. The moron then identified himself as a manager. Refusing to deal with him, another "John" graciously stepped forward to solve my balance problem.The moronic obviously-racist jerk would not simply shut up and move on, he follows out into the parking lot. The next day I purchased tires from another vendor and returned those from Discount tires to the store. No apology was ever issued, so I'm done with the situation.Note: before this post attempted contact Discount Tire corporate office and area manager. Seems Company officials prefer to remain hidden and are almost impossible to identify or find.I won't endure a repeat of my experience. Neither overt nor covert racism is acceptable in any business. Do not spend your money with an organization that will tolerate it.
-
December 2023 by Mike Rawlins
Great price and awesome service!! We will definitely be back soon!!
-
December 2023 by Nate Decker
I THINK I am very happy with the quality of tires I got along with the price. Tires are never cheap if you have higher than 15" rims to my knowledge & I've been to used tire dealers that may have my tire size in stock but they are not matching tires... If you mix brands ,, compare the height, if they're the same size, they're still a different height if the make or model is different most the time.. For my tire size, used tire dealers have always had trash that should be discarded in stock & that's it... I had a good reason the give a shotty 2 or 3 star review because this store did not have my matching tires from front to rear in stock... They had them in Collierville which is a reasonable distance away from this location.. My idea was to roll my truck there instead of relying on some Dip Head to deliver my tires from there within reasonable time... Phone 1st!! Never trust a Sales Rep! I rolled my truck at this Location by 10am & was home by 3pm.. I have all 4 matching tires now.. Same make & modeltires... Same tread depth with each axle... & my 285k mile GMC Sierra is back to handling like a dream with 4 matching tires all sold by the same business.. This Company has never gave me a hard time on tire replacement with certificate purchase or mileage warranty.. I've done business with them in Indianapolis, North Carolina, Virginia & both sides of Tennessee from Memphis to Knoxville all with the same 05 GMC Sierra... The only thing left to do is sell me tires with a 60k minimum with an A on both traction & heat with an affordable price & no Chinease imports..
-
November 2023 by Jackson Greer
The staff (Adam, Christopher, and I think the manager, didn’t catch his name) were great today! They helped me get my tires replaced after we had a blowout. They were patient and helpful with the tire protection warranty process I had with the dealership and got everything handled with very little effort on my part. They were professional, friendly, and fast. I will definitely be a returning customer here.
-
November 2023 by Bubba Edwards
I read multiple reviews, some with five stars and some with horrible experiences. I made an appointment for 11:45 AM for four new tires and was out by 12:35 PM. The service was excellent, everyone was friendly and professional, and I would definitely recommend them again. I was skeptical at first, but not anymore.
-
November 2023 by Steven Hill
I bought tires from Tire Rack online. I chose Discount tire on Hacks Cross in Memphis to install my tires. The problem I had was not with the tires I bought but with the service person when I arrived to have the tires installed on 10-21-23. He asked me how much I paid and I could have saved about 2 dollars a tire if I purchased from Discount. That was a complete turn off to start. He then told me that they and Tire Rack were the same company or at least owned by them. Why would you need to compete for business if you are the same company. Not sure I understand that one. Plus only a 4 dollar savings. The service persons tried to sell me other things like windshield wipers and I advised him i always install my own. Simple stuff like that. I am sure this is a good place for service but you have lost any possibility of me using this location in the future. This is about the service not the sale. I am sorry but this is the kind of things that make me and others think you are after money only. I know everyone has to eat but high prices and pressure sales don’t work for me. 50.00 to install wiper blades, no way.
-
November 2023 by Bubba E.
I read many reviews before going there - some were very positive and some very negative. I had a great experience today getting four new tires. I had a 11:45 AM appointment and was out by 12:35 PM. Service was great and the people were friendly. The tires were also $10 less than stated on their website. I will definitely recommend them.
-
October 2023 by Thomas
I drive 30 minutes out of my way passing several tire stores, two of them within walking distance, to come to this location. Been coming and sending people here for 3 years. Best prices, customer service, and service time.
-
September 2023 by Jenal Nash
I came in early morning on a Monday needing a flat tire repair. First off, they opened their doors at 7:45 even though their sign says they open at 8. The check in process is we effortless and efficient. She got everyone’s name, number, and problem. I was called in order in a timely manner. The guy was very nice and professional. We went outside and took a look at my tires. We came back in, and he gave me an estimated time of service completion of 9:15-9:30. To my surprise, they had me finished at 8:45! We went over the service repair, and they had my vehicle parked right out front ready for me. Excellent service with a great workflow and great team. I’m so appreciative! What started as an off Monday morning, turned into something positive. I will definitely be using their services again.
-
September 2023 by Landa Campbell
Fast and friendly. Went in at 8 am. They ordered my tire and it came in later that day. When I went back, they put my new tire on and I was gone within 30 minutes. Been going for about 6 six years and have never been disappointed. Thanks!
-
September 2023 by Danielle Robinson
The customer service here is some of the best in Memphis. The service fast with an appointment. Not only was the service fast but also friendly. Salesman John was awesome to work with and is a gem to the business.