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November 2023 by Sean Wilson
Awful company. They say to contact 800-GO-FEDEX to speak to customer service but the automated system refuses to put me through no matter how I attempt. I never thought it could be this bad. You're better off strapping your package to a donkey and smacking its butt.
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September 2023 by Matthew
Worst delivery service provider out of all of them. Always losing and delaying packages. It's hard to believe anyone still uses FedEx.
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January 2023 by Wendy B
I wish I could leave a "0". I ordered a gift for my son--in-law through Amazon from a 3rd party vendor to be delivered directly to my son-in-law. It arrived in Michigan and was placed on the FedEx truck to deliver it in plenty of time for Christmas. For whatever reason, the delivery driver said that they could not deliver the package because the recipient had moved. This is a lie and packages get delivered to him frequently. So FedEx took it upon themselves to return the package to the vendor. When I called FedEx they basically said there was nothing they could and I should call Amazon. Now I have no present to give my son-in-law for Christmas. Will never use FedEx again if I can help it.
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December 2022 by Anthony King
Tried to file a complaint. Wanted all my information but here’s what you need to know. A driver daily blocks our turning lane. A lane created specifically to prevent this temporarily because the next door parcel has been granted a lane closure during construction. Please if you must use tax payer infrastructure do so with decency. The driver said “I don’t even care” when I asked if he knew people could not use the lane.
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December 2022 by Waylon Mitchell
Customer Service Reps are absolutely terrible, worst shipping company there is.
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December 2022 by Samantha VG
They’ve been holding my package since last Wednesday.. It’s now Tuesday. Supposedly I need to fill out a toxic substance form..For bookshelves?? They won’t answer the phone and won’t return my voicemails. So now I have over $900 worth of bookshelves just sitting dormant in Memphis. Thanks FedEx!! :)))
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November 2022 by J Mc
Go with anyone other than fedex unless you have F’ed EXpectations. They will break/damage your shipment and they will not take responsibility for it.
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September 2022 by Samantha Van Ginkel
They’ve been holding my package since last Wednesday.. It’s now Tuesday. Supposedly I need to fill out a toxic substance form..For bookshelves?? They won’t answer the phone and won’t return my voicemails. So now I have over $900 worth of bookshelves just sitting dormant in Memphis. Thanks FedEx!! :)))
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August 2022 by John Anderson
Why is fedex allowing this to happen at the fedex logistics headquarters parking lot in downtown Memphis. Looks bas for the city even worse for fedex. Fedex has allowed handicap sidewalk access to become blocked with weeds. Entire block is impassable in some areas with out hitting tall weeds.FEDEX NEEDS TO AND AT LEAST TRY TO BE A GOOD NEIGHBOR AND CLEAN UP
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May 2022 by Julie Comtois
I paid $600 for my package to be delivered 3 -day express delivery from Austin, TX to New Hampshire. They attempted to deliver around noon to my mother's home on CHRISTMAS EVE. There was a door tag left that there would be a second attempt later that same day. My mom stayed at home and waited for 8 hours on Christmas Eve for the second attempt. When she finally realized the package wouldn't be delivered the second attempt, she called the FedEx store. The employee she spoke to there said the delivery driver went home EARLY and the second attempt wouldn't be made. At that time, she didn't have enough time before the store closed to go pick the package up since the store would be closing soon. The package wasn't delivered until after Christmas. So because of FedEx's negligence, her Christmas Eve was completely ruined from waiting around all day and our long distance Christmas was also ruined because the presents that I spent hundreds of dollars on wouldn't arrive until days after Christmas. I've filed a refund request and was denied right away. I have made numerous phone calls and was told I can't even file a complaint either. I need to be pointed in the direction of a formal complaint about that specific FedEx office and for the denial of this refund request. I paid ALOT of money for that package to arrive on Christmas Eve and it was not delivered then. You all need to stop taking advantage of people by jacking up your prices for the holidays and not being able to deliver on your promises. How CONVENIENT that they suspended the money back guarantee until mid January so they don't even have to see or hear our complaints and pay for their utter negligence. Then the lack of professionalism of that FedEx office was so rude and disrespectful. I demand a refund.
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April 2022 by ian carlo (iancarlo)
online tracking is not accurate at all. Avoid fedex for shipping.
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December 2021 by Dennis E Wiessner Jr
One of a kind architectural design for the logistics industry. Art meets functionally perfectly.
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November 2021 by zen
Beautiful facilty and building. Great job repurposing this from formerly being the Gibson Guitar Factory.
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August 2021 by Michael Rockett
A great place. Beautiful people.
