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January 2024 by Holly Hall
The staff was very friendly and quickly repaired the tire
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January 2024 by Angelika Hall
Flat tire on New Year's Day. Took it there. Employees were incredibly kind, supportive, empathetic and even cracked (appropriate) jokes. Fixed the tire in record time without charge.
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December 2023 by Melissa Johnson
Everyone was so nice. Had me back on the road in about 30 minutes. They do need a television though. Definitely would go back!
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August 2023 by ꧁FrAnCiS J SpEnCeR꧂
It was my first time going to this location and using Firestone. I called 1st, and the lady answered all my questions and was very polite. When I arrived and was greeted, she recognized my voice and explained everything. Her name is Andrea. She made sure she mentioned a deal for my oil change and the guys when above and beyond with the service as well. Thanks to Andrea Firestone gained a new customer today. I will give 10 ? to Andrea and the team. Thanks again guys.
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August 2023 by Timothy Rayford
They didn't have what I needed but they helped me with my problem. Great job
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July 2023 by StrlrgurlMaxi “Babigurl”
Staff was friendly but I don't know why they schedule appts. They don't go by them. My appt was at 10:00a they got to me at 11:55a. Not good. Make sure you take a snack.
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July 2023 by Junita W.
I would not take my vehicle to this Firestone. My vehicle has been at Firestone since last week. It was brought in because the A/C was blowing on the floor but not out of the dash vents. My husband complained about the noise that was made when the A/C was turned on. A Firestone employee called my husband and advised that they could fix the issue with the A/c and the noise for around $280 plus tax. My husband gave approval over the telephone. Within 20 minutes they called him back and said is car was ready ( this should have been a red flag). Within an hour, the air stopped working. Instead of fixing the A/C, these people want to charge me an additional $700 to fix the A/C. I called the corporate office to complain. The person on the line called the Firestone on Summer and added the manager to the call. The mediation was terrible. This guy actually said that I and my husband should have talked and that I seemed to be running things. The nerve. This is not fair. It is over 100 degrees. Firestone took advantage of my husband and me. Noe the A/C in the care isn't working at all! Service Type AC Service Email
[email protected] Bottom Line: No, I would not recommend this to a friend
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April 2023 by Kaine Houchens
I scheduled an appointment for 2PM for a simple oil change and tire rotation. The clerk mentioned that it'd be a few hours, which is fine and what I typically expect for this location. I live in a nearby neighborhood and use this location because it's within moderate walking distance, I left my house to make sure I'd get there before they closed and arrived to the business at 5:35PM only to find that the lights were off and the door was locked. I wasn't notified that my car was going to be kept overnight. It's not like I needed my car for errands or for any plans that I had that evening. If they'd simply called or told me that they couldn't get to my car that same day when I dropped it off it'd be different. I'll probably never use this location again after this.Services: Oil change
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April 2023 by KIERRA CARTER
I made an appointment online at 2pm for a wheel alignment and replace 4 tires that I had purchased from this location on Saturday. I called in because I would be late to ask if I could push the time back and the manager told me that they will still service my car. I arrived around 2:39pm and he took my information and I proceeded to wait. I asked the guy doing the work around 5pm, would they be able to get me out before closing and he told me the machine was down so they couldn’t perform the service. I then went inside to ask the manager why would he not tell me that and he assured me that a vendor was on the way with the equipment and it will only take a minute. So at 5:50pm he sent an employee out to tell me that I will need to come back in the morning because they machine arrived without a missing part. I then explained that I’m unable to come back because today was my only off day and I’m beyond upset due to the lack of communication and misinformation. I will never return to this location ever again. I wasted almost 4 hours of my time only to receive NOTHING AT ALL!!
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March 2023 by Fariborz Yaghini
I wish I was able to give ZERO star.I have dropped off my car at 5151 Summer Ave store around 7 am this morning. I already knew and told them that I need brake services. I gave them a call around 11 am and 2 pm to ask about the situation of the car. They told me that they would call me as soon as it's ready. At 3 pm after dropping my wife and picking up the kids, I received a call with suggestions about my car brakes. After 8 hours they had done NOTHING. Their lame excuse was there more cars ahead of you (l dropped the car AT 7 AM) or since I didn't wait in the shop, I was not prioritized compared to the others. Outrageously, they had the audacity to charge me 11 USD for the inspection which is free at any shop anywhere else. They really need to close this store or maybe all your stores, if they treat the customer like this.Service: Brakes
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March 2023 by Hunter Wright
To my wife's truck in to have the front brakes replaced and find out why the pedal was squishy. Was informed that the brakes were pulling because of bad sway bar bushings, they wanted 200 bucks for parts that can be purchased for less than $50 at any parts store. Also said that she needed her front wheel bearings repacked for $300. There is no play in the bearings and no noise either. This was purely a cash grab.The one thing I specifically asked them to do (replace pads) they didn't even do.All said and done, I found a different mechanic (highly rated local shop) that quoted me a price nearly 75% less than Firestone parts and labor includedService: Brakes
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March 2023 by jeffery Rich
Found the problem on my crv, fixed quickly and professionally. Been using this facility for 10 years. Never had a complaint.
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February 2023 by Fariborz Y.
I wish I was able to give ZERO star. I have dropped off my car at 5151 Summer Ave store around 7 am this morning. I already knew and told them that I need brake services. I gave them a call around 11 am and 2 pm to ask about the situation of the car. They told me that they would call me as soon as it's ready. At 3 pm after dropping my wife and picking up the kids, I received a call with suggestions about my car brakes. After 8 hours they had done NOTHING. Their lame excuse was there more cars ahead of you (l dropped the car AT 7 AM) or since I didn't wait in the shop, I was not prioritized compared to the others. Outrageously, they had the audacity to charge me 11 USD for the inspection which is free at any shop anywhere else. They really need to close this store or maybe all your stores, if they treat the customer like this.
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February 2023 by TheLion415
This place isn't like it used to be 20 years ago. Went to get a diagnostic test on my 2018 ram on 1-16-2023 and encountered some overpriced estimate of $800 by salesmen. All I needed was a tune up with new spark plugs and ignition coil on the number one cylinder which would've been around $450But instead I was offered extra services that my vehicle didn't need. Furthermore the salesmen said I needed spark plug wires when this vehicle doesn't have those at all.Plus after checking the vehicle they didn't see if anything was out place before they were done.Something simple as the red plastic cover was not placed back on the battery terminal where it was supposed to be. All the technician need to do was double check to see if anything was out place.I will definitely not be coming back!!!Service: Auto engine diagnostic
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January 2023 by Brian Thompson
I always go to Firestone with high hopes but I leave disappointed. This last time I called ahead of time to see if they had a certain tire, but when I got there they did not. So of course I had to get the more expensive tire. They told me it would take about an hour, it really took closer to 4 hours. Heck I could have waited 4 hours pleasantly if they had just told me on the front end. It just always seems like a big bait and switch. Always cost more and always takes a lot longer.
