First Horizon Bank receives positive reviews for its helpful and friendly staff, especially highlighting the knowledgeable employee who assisted with account issues and fraud recovery. Customers appreciate the excellent service, including the branch manager’s hands-on help with loans. Many find the staff consistently friendly and good at their jobs. However, some note that the drive-thru can be slow, with long wait times during busy hours. Overall, the branch is known for good customer service and helpful employees, making it a recommended location despite occasional delays at the drive-thru.
Ms. Tina and Ms. Minnie are AWESOME! The level of customer service that they provide should should be the gold standard by which all other banking professionals are measured. Their friendly inviting attitude coupled with their ability to completely satisfy all of my banking needs is exceptional.
June 2026
Miss Tina was very kind and diligent about helping me today.
