About First Horizon Bank - Germantown, TN - Poplar Ave
First Horizon Bank receives praise for smooth and easy mortgage processes, with professional and helpful service. Customers report excellent communication and feeling well taken care of. Specific interactions are described as fantastic, super responsive, timely, and accurate. However, service inside the branch can be spotty and very busy, with notes of being dramatically understaffed. The modern and convenient drive-through ATM is highlighted as a best feature.
Exceptional service and hospitality. I was very impressed with Jake’s depth of knowledge, professionalism, and genuine desire to help my wife and I achieve our financial goals. With employees like Jake, Nathan, and their team we could not be happier to bank with First Horizon.
April 2026
Maxey Baker helped me fix my app and gave me the new tap debit card. He was nice, friendly and helpful.
March 2026
Jake is amazing! Helped me resolve my issue in moments. Quick and efficient.
