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December 2023 by Dionne Word
Beware, please do not put your hard earned assets in this bank. I am a small business owner that had a horrible experience that left me $5500 in the hole because of fraud to my business account. Someone took my check from the post office box erased the intended payee ,wrote in $5500 uploaded to Regions bank Teller machine and First Tennesse cashed it Without checking a signature card! Isn’t the signature card supposed to be for security? Obviously signature cards and security don’t matter at First Horizon Bank. I was told it was past 30 days before I noticed The funds missing, 10 days past the 30 day to be exact. So I was not eligible to be covered for fraudulent activity. Being a business client for over 40 years did not count, having several home loans plus car loans did not count. I was completely dismissed and told to wait 180 days to find out they would not honor the claim. This fraudulent activity happened in April, I was not notified until December 7. That funds would not be replaced. I went through all the proper procedures of filing paper work, turning it over to Memphis city Police Department, I physically went to Regions bank and found out It was a Account holder of theirs who did the fraudulent activity, and no one could seem to solve the case. Now my small business has taken a hit, I am completely distraught and will never trust this so-called secured bank again!
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April 2023 by courtney gapelu
Everyone here is so friendly and always makes me feel welcomed when I come.
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July 2022 by Willie Hollinger
Great service and friendly staff.
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May 2022 by LaVonda Nicole
Very unprofessional and EXTREMELY SLOWWWWWWWWW
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January 2022 by matt peterson
Very rude and liars . Black lady with a afro flipped me off.
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December 2021 by M Acuff
Oh my god, quite possibly the worst company I have ever experienced. They bought out IberiaBank, whom I have had a credit card with for years and they were great to deal with. Unable to use my card to make any purchases outside of the US, I live in Italy. When I try to call to find out if there is a problem, I am put on hold indefinitely. When I call the tech number that pops up in a prompt when my card is not accepted, I get a recording regarding 'something not being programmed yet'. When I set up alerts to my account to notify me when my balance drops or increases, I receive daily erroneous alerts when there is NO activity. When I finally did reach someone a few days ago regarding the alert issue, I was assured I would receive an e-mail either way on the disposition of the problem. Nothing, nada, no follow up. Gonna pay off my card and close my account...can't use the card anyway.
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January 2020 by T C
Poor customer service. Need to work on customer service and professionalism. There should never be a time that you dispute a customer or tell a customer what the customer has said when the customer is stating the contrary. Please remember that your depositors are the foundation of your business from loans to deposits. There are too many financial institutions in town to tolerate poor customer service.
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September 2019 by liloreolil
They’re so rude and prejudice. Only speak and smile to who they want to
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May 2019 by Austin Blount
Horrific banking experience!
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February 2019 by Diane Champlin
No very friendly staff.
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October 2018 by Chuck Laminack
These people can't listen and have a a difficult time serving the public . I was treated like a criminal and was treated very unprofessionally . They made me un confortable . When I was asked a question I answered yes mam and the lady responded to me as I called her a name . This bank is to big to be considered a local bank . I would not recommend this bank to any person of business nature especially a business woman or man .
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March 2018 by Richard Anderson
Doesn't open till 10am
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December 2017 by Schrease Anderson-Gentry
Been going in here for about 4 years Jessica is awesome beautiful attitude and customer service skills is above and beyond great. But you all have a tall heavy set woman that wears red lipstick not there all the time but when she is she is pure mean. I am a regular until most knows me. She waited on me one day I had my paper Id that the DMV gave me she hit the roof. I explained to her that I hadn't received it she stated the reason I didn't get it was because evidently they found something on my record. When I say rude and inappropriate for a teller to say. Actually they had given it to me but I misplaced it. Great place except for that one sour apple in the bunch.I wish I knew her name but I'll get it next time so I can come repost whom she is.
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October 2017 by Areli Torres
Will only come by when 2/3 locations I frequent are closed.
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July 2017 by Porsha Gibbs
Slow service omg I'm on my lunch and I pulled up at 12:56 it is now 1:15 I'll never come to this location again
