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October 2023 by Mack L
Definitely the worst First Horizon branch I’ve been too. I’ve had a business account for almost 2 years and this branch wouldn’t accept a Passport as identification. They said only a drivers license is valid and the manager wouldn’t even close my account without me providing a drivers license instead of passport. I called customer service and they flat out said the branch was wrong… went to another branch and no issue.
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September 2023 by Joeseph Kirchner
They screwed up my deposit!
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January 2023 by Nikk Ivy
Worst customer service in Memphis! This one CSR I encountered didn’t understand my problem I was having with my account, she told me “ you figure it out” Im gonna refer to her has “Keisha” oh Keisha at some point in the conversation told me “ you figure it out” and dismissed me from her desk and as I turned to Leave, was saying stuff under her breath. I ask to speak to the manager, who later came from lunch. “Keisha” went to brief the manager before I spoke with her . I spoke with the manager who did nothing in my opinion but pacified me right out the door. Oh Keisha didn’t even show any interest or concern for my problem and me as a customer. Even though this branch is closer, I drive to the other side of town for customer service , it’s worth the drive.. A half of star for opening the building!
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October 2022 by Anais Ra Ilunga
Atm'm
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August 2022 by julion taylor
Ppl here have bad customer service my company have well over a million dollars in this bank they won’t even give me change when I come in there every week maybe my company take there millions of dollars to another bank this is ridiculous and who ever running it need more training because she rude too
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October 2020 by Carlos Rodgers
They have some ghetto people in there i wouldn't recommend no one there just trouble service only at this location
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July 2020 by Mario Robinson
They have some ghetto people in there i wouldn't recommend no one there just trouble service only at this location
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April 2020 by Chase Warner
What a disaster
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July 2018 by Ibrahimaggu Mbaye
Bad service just left there I would never came back again the guy on the end is so lazy no customer service skill.i don't even know why his there he don't know anything and he so slow.i hate when people don't respect customer
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January 2018 by Erick Hernandez
The employees are rude all the time even the manager
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January 2018 by Ravi Patel
I was the only one in commercial line but everybody who came after me in personal line was helped and left the premises and still wasnt helped The drive through is even worse as they keep you waiting even longer.
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April 2017 by Louis Holmes
It provides very good customer service and financial services
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October 2016 by amber addison
It's ok most the time... Sometimes very busy...but they are very professional and nice..
