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September 2023 by S. Mitchell
I've had multiple vehicles serviced here,everytime I've received the utmost customer service. If you're looking for a great tire service center Get There! If you have questions ask for "Rico".
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September 2023 by Christopher Cox
Worst experience of my life!! They refuse to service my car I had to call corporate on them and they sent me a false vehicle report because they never checked my car I do not recommend them to anyone. Negative 10 Stars for me.
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September 2023 by Sarah Castle
Rico did a great job of updating me. Quick service.
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August 2023 by Paul James
I wouldn't send my worst enemy to this place. They are so unprofessional and their representative are liars. I went to get a front wheel alignment and I was told it couldn't be done because I need a rod replacement while I was away from the establishment. Once returning to pickup my vehicle, I was informed that a 4 wheel alignment had be done. Work was done without my permission. I will never go back there again.
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July 2023 by Paula C.
I've been taking cars to Gateway on Raines for several years because of the convenient location, but lately I've had to have a lot of work done on my car, which suffered from being parked for most of the pandemic emergency. Rico Robinson has been great about explaining what's going on with my vehicle, and is upfront about their charges and guarantees. Also, even though I did opt to receive texts on the status of repairs, Rico or another staff member usually follows up with more detail. And when an additional issue presented itself today, Nick helped me to understand the causes and my options without talking down to me.
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July 2023 by Trezina Watkins
I called and spoke to Rico the assistant manager, he said come right on, I will take care of you. I walked in it’s very clean and smell great, I made it at 11:20, my truck was in shop at 11:22. I needed a tire, he said they’re already gone to get it. Rico is very professional and prompt. My experience was amazing.
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July 2023 by MAURICE SKILLERN
Had a flat on the van for our family vacation. When management found out they fixed the flat for free....
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June 2023 by BossB T
If you haven't been uckt around lately, try these folks. I didn't tell em what was wrong with my vehicle. So they found one thing that had nothing to do why I took it to em. By the time they got to the problem why I took it? The bill was $2000. I should told em what to do instead letting them find it. Might saved myself $1000.
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June 2023 by Matthew Johnson
A place that knows exactly what they are doing. Not only do they fix any problems they also don't over sell. You will not find better customer service.
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May 2023 by Joe Billups
Outstanding job on my 2008 Ford Escape. Restored the ignition cylinder. Works like new and the cost was half what other companies wanted. I will be going back for a couple more things that must be done on that vehicle.
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May 2023 by La'Brenda Hill
It’s been a long time since our 2010 HHR rode so quietly and smoothly. We had no idea what the problem was; but their professional technicians found it, repaired it, and we were on our way the same day! Thank you Gateway tires! The Hills
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April 2023 by Chondrea Black
Rico and the other staff members were so kind this morning with repair if my tire. My alarm on my truck was malfunctioning because the battery was rusted. He changed the battery. They got the truck started and repaired the tire. This morning started off really rough but this has made a difficult start so much better. Thank you so much!
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March 2023 by Lou S
Had a blow out on my way to work. Luckily I was by GateWay Tire & Service Center. Alejandro had me in and out. Staff was very professional & Friendly.
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February 2023 by Pradeep Lakkam
Worst customer service. Too much waiting time. I do not recommend this place
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January 2023 by BIG Dez
Overall good service and atmosphere! I will be back!