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February 2024 by Jen
Great and comfortable experience. I just wished the pool was open.
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February 2024 by Jeremy S
Poor, lazy customer service and manager
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February 2024 by Seung J Min
The parking lot door was broken so I couldn't get out and it took me over 30 minutes. It was inconvenient to have a door in the parking lot. I don't know if a door is really necessary. I never want to go to this hotel again.
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January 2024 by Brandon Thomas
Awful. Won't answer the phone, or if they do, they just place you on hold - and never come back. Told us the wrong shuttle stop at the airport, and by the time they corrected it, the van had already left us, costing us 45 mins. Rude customer service when we finally DID arrive. Profoundly bad. If there was a "zero star" option, I would've chosen that.
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January 2024 by Mac G
What can I say.... well this place is amazing the rooms are awesome the staff is wonderful the local is perfect what else can I say.... lol. This is the best hotel I have literally ever stayed in and I've stayed in a lot belive me. I most definitely wholly recommend this hotel. Stamp approved!!!!!!Safety: It's a very safe hotel in a good area. No worries here.Food & drinks: They have a convenient store in the lobby with a pretty good selection and a working restaurant and bar as well and everything they make is 100% amazing.
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January 2024 by Russell Taylor
Food here is amazing, one the best meals I have ever had, serious.
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January 2024 by IC Photography
This hotel is awesome! Great rooms, great service and amazing amenities. The indoor pool is great and the gym is amazing! Will stay here again for sure.
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December 2023 by Thomas Huettl
Chair dirty with crumbs, couch dirty with (?). No hot water at 11:00. Pool/fitness center "out of order"?! Could go on and on.....
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December 2023 by The Crenshaw's
The ladies, Christy, Cynthia, and Sharee are excellent examples of great customer service!!! They're very welcoming and exhaust everything to accommodate you. I'd also like to add the housekeeping lady that was on the 3rd floor during our stay(Dec.14-19, 2023 African American woman). She was just as sweet too! They went above and beyond our 1st stay so I had to return.Anytime im here in Memphis, this is where me and my husband will stay. The rooms are VERY clean and spacious. The added security to needing your room key to get to your room and the cars are inside of the fence(key as well). This place has a bar/restaurant. Go check out Ms/Mrs Sharee for the best southern hospitality. This location rocks.Rooms: Microwave/fridge, huge rooms (executive king), very clean, comfy beds, quiet.Nearby activities: Close to a variety of restaurants, Walmart and Sam's (3 min).Safety: Cards will be inside of locked fenceFood & drinks: Small store for snacks, restaurant, and bar.
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December 2023 by Henry Walters
We stayed at this hotel on December 1st and were woken up in the night by law enforcement that 20 plus vehicles were broken into in the (gated) parking lot. Thankfully ours was not one of them, however I would not suggest staying here due to safety. Memphis itself is not safe. No security in the parking lot. Seems odd that in a gated lot this many vehicles were broken into before anyone noted such activity. This may have been a crime assisted by either a guest or employee. I will say the room was nice and clean. Do not stay here.
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October 2023 by Jose Villazana
Hotel is nice but they charge for breakfast??? What's the point?? And also, this is the first hotel I've been to that DOESN'T HAVE WATER FOUNTAINS!!!!!!! But they will sell you water in the lobby..... WACK. Not coming here again. The people were nice and service was good. It's the hotel itself I have a problem with...
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October 2023 by Jenny Warren
I have stayed at this hotel a few other times for work. The beds are soft and comfortable. Previously I had to ask for hypoallergenic pillows and they did get me some as I am highly allergic to feathers in which that’s what the pillows are that come standard on the beds. Today we checked in and I went back downstairs (because the room phone didn’t work) to let the clerk know I needed foam or anything other than feather pillows. She stated that they only have feather. I told her I’ve stayed before and they gave me another type of pillow so she called the manager. The manager said no they only have feather pillows. Humm!! Maybe someone can address this issue!
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September 2023 by Phillip F.
Arrived at noon hoping for early check-in. Was told by personnel at the counter immediately that early check-in is not available. I stepped to the side, checked via IHG app for other nearby hotels, found one quickly, confirmed via phone that they had rooms available for early check-in, so booked a reservation there and cancelled my reservation at this location. During my phone call with the other IHG hotel, personnel at the counter must have looked up my name in the system (150 nights annually, Diamond/Spire Elite status for 10 years) and offered to "check again" for any rooms that may be available for early check-in.Not impressed. I've been been brand loyal to IHG for a long time, and will remain so. My experience at this location was a pretty poor example of what is usually great IHG hospitality.
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August 2023 by Lennessa White
The the faculty, especially at the front Desk, we used a Cash App card to pay for the room && the next morning after we left to get food they locked out of the hotel because they claimed we didn’t pay for the room. As we addressed to desk they explained to us they “really” didn’t accept cash app even though on my card they took the money. Basically they manager on duty really didn’t try to figure out what’s was the problem and she basically told us to pay or get out! By then 2 hours passed && then she finally told us it was a hold on the hotel end not ours! She didn’t apologize for any inconvenience she really embarrassed me and my friends!Rooms: Clean
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August 2023 by Nicole Everroad
The storm this past Sunday has left us with no power all week. Cynthia at the front desk will make sure you have what you need. The restaurant also served up some tasty wings. This location is around several local chain restaurants as well as your national faves.
