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September 2023 by Yvette M Hughes
I usually use Hope Credit Union as a shared branch and just do withdrawals. My last transaction with them was a deposit to my credit union thru Hope since they are closer to my job. Well, it's been five days and my funds have not been deposited. After contacting my credit union they asked that Hope Credit Union would release a copy of the front and the back of the check so that they may release the funds. Shouldn't that be protocol? Next time, I'll just make the deposit at my own credit union.
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August 2023 by Psavage Colbert
I opened my account on June 30th. It all started when I wanted to deposit a check. I was told I would be able to get my funds on the 12th of July..... that was a lie. I was told I would receive a debit card within 7-14 business days. That's was a lie. I even went up there to ask if I could reorder another one. For the lady at the front desk say it'll still take 7-14 business day.... just for it to be 30days later and no card. This had not been the best experience
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June 2023 by Eric Jackson
Mrs April Branch was nice an friendly went beyond an above to make sure we understood our situation at no rush or cost,,,
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March 2023 by janice jones
It works for me and have done business there for 30 plus years
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December 2022 by Garrett E
I applied for an auto loan with Hope Credit Union and it has proved to be one long massive headache. The underwriting team at Hope Credit Union lacks an understanding of basic concepts of personal finance (for example, the difference between income and assets, standard recommendations for the amounts individuals should keep in their checking/savings accounts as emergency funds, basic saving and investment concepts, etc.). To give one example: they continuously asked me why I wasn't saving 100% of my income. The underwriter thought my checking/savings account should be equal to my annual income. They didn't understand the basic concept of receiving an income, paying taxes, paying bills, saving for retirement, etc. They thought I should be saving 100% of my annual income.As a result, Hope Credit Union failed to approve me for a loan that I qualify for according to any reasonable or ****************** underwriting metric. My DTI is about ****% and will be about 20% if this loan were approved. My credit score is over 800. I have never missed a payment on any debt, rent, or bill in my life. My employment history is solid with over 5 years working for the same company. I earn a 6-figure salary and I save about 30% of my annual income into retirement, education savings, and health savings accounts. I have a solid net worth. If Hope Credit Union won't approve me, I would like to see the financial profile of those they do. I received auto loan approvals for this same car from 3 other companies within 24 hours of submitting my application and financial documentation. It has taken Hope Credit Union 2 weeks, twice the documentation required from any other bank or credit union, and I still don't have an answer. They never call me back and don't respond to email. I have had to spend a lot of time following up with them because they never follow up with me.
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September 2022 by Lakeisha Barnes
I’m so grateful to have found Hope Credit Union. The customer service is awesome especially the one on Ridgeway. I’m sure the one on Union is awesome also.
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July 2022 by Brianna Hull
If I could rate this credit Union a zero, I would’ve. I’ve been dealing with trying to receive my money back from a stolen card since May 31. I’m constantly getting the run around and no one wants to help. I can’t seem to get any information about the dispute and the branch nor the customer service number are ANY help. Every time I call or go up to the branch, there is literally no resolution. If you have other options PLEASE EXAUST THEM BEFORE COMING TO HOPE. Also, the way their transaction pend, then disappear & reappear to take the money over a week later is just not something I’m used to in a bank. They need to work on their systems and their customer service.
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July 2022 by Regina Porter
Very friendly people who are concerned about you and remember who, you are welcome you each time they see you....I love the people in bank... ?
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April 2022 by LaTeisha Brown
Short me $900 ! So sad
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March 2022 by Michael Wilder
EVERY TIME I COME HERE THIS PLACE TAKES FOREVER... GO BANK WITH SOMEONE ELSE IM WARNING YOU.
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September 2021 by skinydayunstar
Been banking with them over 5 years. They deny my for everything when others approve me.
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January 2021 by Kevon Luckett
Leaves customers on hold for way to long
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October 2020 by Tanesha Ward
I love hope credit Union they are best bank ever they serve you really good and there customer service is awesome!!!
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October 2020 by bobby mcbride
When u call a particular branch it always sends your call to home office. If a person wanted the home office they could just call it. Ijs
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October 2020 by Cedric Akins
I’ve been with Hope credit Union for about 10 years in my experience with them has been great. My initial loan officer help me to set up or establish credit. She helped to develop my financial literacy.
