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January 2024 by A Gaither
Please be cautious of The House of Mews!Leaving my review here since it has been deleted from Facebook by the business. I have also been blocked following the review and it seems to follow the trend of “you’ll be blocked over a review that is not up to their liking.”The review:“I was trying to help my aunt, who completed the form and was emailed back on the excitement of her interest, and we were met with disappointment in The House of Mews.We visited on the OPEN adoption day, 12/30/2023, and was left speechless. The helper wouldn't even look at the email or the adoption form we mentioned was sent prior to our visit. After being recommended this place we are shocked to have been met with a place that shows no intention of finding'furbabies' a forever home. Will not be recommending to others in their search after this stunned experience.”This review was met with retaliation from the company with the threat of letting other rescues in the area know to not initiate adoptions with us because we were apparently traumatizing and tried to force an adoption which is not what occurred on the open adoption day. We are just shocked and saddened from our experience and hope the best for the animals in their care as the place reeked of urine and other animal smells which just seemed unsanitary.
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September 2023 by Carolyn Peepall
Stopped by during the Cooper Young festival, paid the requested donation at the door and the smell was so overwhelming I had to leave!Please reach out to the shelter folks to assist with cleaning protocols and hygiene maintenance.
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April 2023 by anahita molavi
Cute cats, social and friendly ☺️ the owners are also very welcoming. I didn't adopt any cat though today.
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November 2022 by Paula Wilson
My cat was missing for over one year my calico cat I was scrolling through Facebook 1 day there she was Not only did they save my Kitty cat's life inside inside cat but they kept her for one year fed her took her to the vet and cared for her for 1 year they had named her Chloe how close is that to calico I will never forget what they did for my Kitty cat cat I will never forget them meet me over Easter morning to reunite me with my Kitty cat for her to come home Easter that was the best Easter everThis place is absolutely amazing amazing the people who volunteer and work there are awesome it takes a special individual I wanted to tell them today how thankful and grateful I am to have my cat back I will never forget what you did for her and for my family thank you to each and every one of you there Thank you for who you are and thank you for what you do
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September 2022 by Gemmie U
I emailed the owner ahead of time for a lovely cat by the name of Tuesday that i had seen the night before on a petfinder website. I get there and could tell the owner did not think i was good enough. She has me fill out another application because the one i filled out online was confusing according to her(I admit that was my mistake). Once im done she has a volunteer come and ask me questions and she completely ignores me the whole time im there until it was time to leave. I stayed there from 2:26 to closing and didn’t get to adopt her. I thought finding a kitty was supposed to be a surreal and happy moment and it wasn’t. I was sad, uncomfortable and felt alienated the whole time. I don’t think I’ll be coming back ever, and i hope those kitties don’t have to stay there for much longer. The only time she really engaged with me was when my sister left a donation for the cats. My advice? Go to another adoption center
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July 2022 by Hannah M.
I would leave zero stars if possible. While the owner loves and saves animals she is incredibly cruel towards people. Which is baffling considering its an adoption business? Half of it literally revolves around people. The owner is a mean and angry individual and it is just sad. Nothing else to even say.
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July 2021 by Erika S.
Horrible customer service and even worse communication. Judged me off of a Facebook profile. Never tried to get to know me. I would never recommend them to anyone.
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April 2021 by Colby
Lived in midtown for years and always knew of House of Mews. Now that I’m an adult with my own place and finances I can now provide a forever home for a cat to help keep me company through this pandemic. When I emailed this owner initially their response was within 24 hours fast. Now, almost a week after sending my application, complete silence. Just unprofessional in my opinion. Seems like it’s very rare people get to adopt from this “organization.” If you’re looking to adopt don’t get your hopes up or waste any time here and just try somewhere else like Mewtopia
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March 2021 by Rob Brewster
Sporadically open. Hours are not correct. The lady who owns it is a nut.
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June 2020 by Emelia Hawk
I appreciate all the effort and care Elain puts into talking care of her kitties to make certain they go to good, safe homes. I adopted a kitty from HOM seven years ago. When the time came to find another kitty as a companion to the first one, I approached HOM, even though it was closed due to Covid-19. Since I wasn't certain how long it would take to make contact I made inquiries about another couple of kittens elsewhere. I happened to be chosen to take a kitten from another location. As I drove home after having picked the little boy up, Elain called to set up a meeting at HOM. When she found out I had a kitten from another place she did not disconnect or become irritated with me. She spent the next 2.5 hours texting with me, giving me advice and answering my questions on how best to take care of the kitten I had just brought to my home that was not from HOM. I have read these negative comments. Elain reads people well and knows if she feels she can trust you to take proper care of a kitty. If she knows it doesn't feel right, she will decide in the best interest of the kitty. That is her calling.
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May 2020 by Amanda Ashe
Absolutely wonderful place. Miss Elain was sweet and knowledgeable. We were given time to explore the personalities of different cats until one lovely kitty chose my daughter. The adoption was quick and easy but very thorough. She really loves her cats and they love her, too. The building was clean and the kitties were healthy. All around great experience.
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March 2020 by Katherine Greene
This place has not changed in over a decade. The cats are treated pretty well, and have a pretty cool place to explore and lounge around in until they MIGHT be adopted. The owner of this place has been consistently rude. She is more like a cat hoarder than a rescuer and this place is just where she can keep them. She consistently ignores part of the whole rescue mission which is education. Instead of vetting potential adopters and volunteers for their potential to be a good home, she just decides whether or not you are up to her standards. And chances are, even if you are a good cat owner, you will not meet her arbitrarily high standards. I see a lot of people on here commenting about rude workers, and chances are they have actually dealt with the owner herself. If this place really cared about re-homing rescued cats and not just sheltering them for as long as possible, they would work to improve in their capacity to educate potential adopters without immediate judgement. Plenty of people out there make WONDERFUL homes for rescued animals even beginners. Everyone has to start somewhere and working towards the goals of an actual rescue would include pairing people with a cat that is a good fit for their home, EVEN if they are first time cat owners. Rejecting people at every opportunity simply because they need some guidance and direction is not the way rescue should work.
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March 2020 by Melany Villa
I've been looking at all the comments of people and how they don't get to adopt the cats because of the service. and I would really like to work for this place because I really love cats and i'm very respectful with other people. I would like to help this place to improve, because this place needs more respectful and loving workers. Why should a person that's rude is working there in the first place, they should go somewhere else where there attitude fits perfectly. I would like to tell the owner to open his or her eyes and start choosing carefully who he or she hires. because I can't stand disrespectful people, I don't even know how he or she can.
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March 2020 by Justin Dillon
Lots of cutes cats that need loving homes and families
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February 2020 by Maddi S.
Was in Memphis for the weekend and thought I would run in to check it out. I am a huge cat person and loved getting to go hang out with some kitties for a little bit. The other reviews are correct. It does have a potent smell but in a house with 60+ cats that should be expected. While the women who worked here were not particularly friendly but when I asked questions they were happy to answer. I was not going to adopt but just going in was worth the stop.
