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November 2023 by Mellie Grant
Jared was the highlight of my trip! Each time I walked in the doors he greeted me with a huge smile. He was so kind and helpful. Jared's efforts were a masterclass on how to effectively connect with guests.I can't think of her name but the woman that checked me in on Monday morning, 11/13/23 was also so kind during my time there. So grateful for each of them and their warm hospitality.Room is fine for what you might need. I wish they had put less space in the living room and more in the bathroom but that's not something they can fix. Lol!Decently clean, small fridge, ok feeling beds. Just enough for a few days on business.I would return. Overall good stay.
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October 2023 by Google user
This hotel had a very friendly and efficient staff. As soon as we entered the lobby, we were greeted with smiles from the front desk and very personable personalities. It was apparent that they loved their jobs. The rooms were pristine and there was a small refrigerator and coffee area with its own sink and table and chairs. There was a front room with a large very comfortable sofa and a huge TV. The beds were extremely comfortable as well as the pillows. The bathroom had bottles of body wash, shampoo, and hair conditioner mounted on the wall. The breakfast buffet was good. It had scrambled eggs, sausage, pancakes, a variety of breads, hot oatmeal, yogurt, and fresh fruit. I would definitely return to this hotel and recommend it to anyone looking for a safe, clean, and accommodating hotel in this area.
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October 2023 by eric smith
The hotel for the most part was great. The location is a bit of a pain to get to, plus the potholes in the parking lot are something that they need to fix (it's private property so it is up to the company to fix).The room was spacious and the AC is great. The room came with a fridge, a kitchenette sink and a desk. It had a fold out couch and was clean.We did have a large roach hiding in the bathroom, which immediately put me on red flags.The bathroom is a pain to get in and out of, as the door is right next to the toilet. If you decide to take a shower with the door open, however, you may set off the detector. This makes a very awkward call to the front desk to explain you're not smoking.The breakfast was nice (very very busy so there were a few shortages, but that's not the staffs fault.The front desk staff was wonderful (especially the swing shift lady. The morning shift gentleman not so much).I recommend this for people, but I definitely have to re-warn people about those potholes and urge the company to fix them.Safety: Area has security constantly throughout the parking lot. Felt secure our car was safe.
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September 2023 by lindsey west
Don’t get fooled by these posts. On September 22, 2023 My boyfriend truck and another guy truck windows got busted out by men driving in a dark car and dressed in black. My boyfriend truck was parked in far back parking lot and so was the other truck. Staff didn’t know trucks had been vandalized until a lady staying at hotel reported it. The cameras did not work and security they have did not make round. Security was not aware the trucks been broken into or either they were involved. I was told by Memphis police this happens a lot here and especially at this hotel. DO NOT WASTE YOUR MONEY TO STAY HERE AND YOUR NOT SAFE. STAFF OF HOTEL WAS SURPRISED THIS HAPPENED. My boyfriend is active military and I’m a veteran. It was an awful experience we were scheduled to leave on Sunday we left that morning it happened. Unsafe to stay. I don’t not recommend this hotel to anyone.
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September 2023 by Kathee Alongi
This hotel had a very friendly and efficient staff. As soon as we entered the lobby, we were greeted with smiles from the front desk and very personable personalities. It was apparent that they loved their jobs. The rooms were pristine and there was a small refrigerator and coffee area with its own sink and table and chairs. There was a front room with a large very comfortable sofa and a huge TV. The beds were extremely comfortable as well as the pillows. The bathroom had bottles of body wash, shampoo, and hair conditioner mounted on the wall. The breakfast buffet was good. It had scrambled eggs, sausage, pancakes, a variety of breads, hot oatmeal, yogurt, and fresh fruit. I would definitely return to this hotel and recommend it to anyone looking for a safe, clean, and accommodating hotel in this area.
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September 2023 by Sharon Ashcraft
Don't forget to use HoteIDully.ᴄᴏm when booking any place. This web site will compare countless hotel sites and usually will have rates much cheaper than others! Thank me later on! This resort is the best rated in this area. I have been staying here for a long time. If you decide to stay here you for sure won't regret it.Beautiful rooms with very comfortable beds. Breakfast was not your typical free breakfast, as there was made to order eggs , lots of fresh fruit, and tons of choices. I would definitely stay here again
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August 2023 by Carlos Romero Pinzon
Solid 3 stars. Too expensive for what it was. We should have paid $110 at Tru by Hilton instead of $172 at Hyatt Place… and would have gotten a better service (and we did the second night… we stayed at Tru by Hilton and it was awesome).So, not a bad hotel, but too pricy for what it was. The elevators were dirty, the hallways didn’t smell clean either, the room was very good, but nothing special… the TV was old. We even got a Spa Shower at Tru by Hilton for the base price.
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August 2023 by Rob Yahn
Clean, quiet, friendly.The staff is always friendly. The cleaning staff has been non-stop throughout the whole place--even the baseboards in the lobby were being cleaned while I was there.Easy access to I-40 and a mall and restaurants all around.I've been there for about a week so far and it's been consistently clean, quiet and friendly.I'm a happy customer.
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August 2023 by James Longmire
I was driving through Memphis on our way back to VA and needed a place to stay for the night. Most of the hotels in the Memphis area have sketchy reviews and I wanted someplace nice and safe. The reviews of this place were mostly 5 stars so I decided to give it a shot. I was not disappointed. It was clean, the service was great, and it seemed very safe. The breakfast was also very good. I would stay here again.
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August 2023 by hanGun61
Beautiful rooms with very comfortable beds. Breakfast was not your typical free breakfast, as there was made to order eggs , lots of fresh fruit, and tons of choices. I would definitely stay here
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August 2023 by Dustin
Convenient location with close proximity to shopping and restaurants and clean spacious rooms. Above average breakfast included with the rate. Outdoor pool and bar in lobby. Fitness center is too small and could use some additional basic equipment.
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August 2023 by Ellen
The beds were really small, and not super great quality, but the room itself was nice. The breakfast was actually fairly decent. They had a fair variety of foods. No waffle maker though :( The pool was nice and large. It got to 6ft deep, which is great. While we were at the pool, some guy was smoking even though the rules say not to, so that was annoying. The service was excellent, the front desk was extremely accommodating. The cookies from the restaurant was amazing!
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August 2023 by helicopterpilot92
Staff are great! We stayed during an extended power outage. They got their power on just as I called. Advised they only take reservations through the Hyatt customer service line. So I called and got the last room. They are very clean and have nice roomy rooms. Free breakfast, too. I highly recommend to people who will be staying in the area. Very reasonable rates.
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August 2023 by W.M.B. Brown
This hotel was SO CLEAN and well-kept. First off, my check-in experience was awesome. The two young men at the counter were wonderful. They were very professional and courteous. They greeted me and made me feel welcome there. One thing I must say, the bold jeweled bracelets they both were wearing were an eye-catcher. Haven't seen anything like those and it made both of them stand out but it added to their professionalism. When I finally made it to my room, it was so clean and smelled fresh.The breakfast was delicious and plentiful and offered a variety of foods to eat. They also had plenty of areas to sit in so people would not be crowded together. They are still practicing COVID protocols.The room attendants were very friendly and while they were cleaning a room, if they encountered a guest walking past them and their cart, they greeted the guest and asked them if they needed anything. They were so friendly.I would say, maybe they should consider steam cleaning the carpet after so many stays. There were several food stains on the carpet but overall the room was 99% clean.I would definitely stay here again and I look forward to returning one day.
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August 2023 by Shibu Thomas
The staff were extremely friendly and the rooms are spacious. The hotel is starting to show some wear, but it's still maintained. The hot breakfast was good any my kids enjoyed the dollar pancakes. The beds are pillows and super comfortable like all Hyatts I've been to.
