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April 2024 by Adam Roach
Very rude atmosphere here. If you want to order something they act like you did something wrong
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April 2024 by Charmene Luellen
RUDE AND NASTY FOR NO REASON. I walked into the KFC on Perkins here in Memphis, TN around 1:20 p.m. Had a pleasant experience with the young lady who took my order. I ordered a 16 pc. Meal . I like breast or wings so I asked if I could substitute my thighs for breasts and even offered to wait for them after she told me that they didn't have but 5 breasts. The young lady informed me that she couldn't drop more spicy because it would go stale. This was the first red flag , but I was tired so I said I would just pay the difference for the 5th breast and leave it at that.I get home to discover that I only have 3 breasts 1 wing 8 drumsticks and 5 thighs. So I decided to return the chicken. My elderly mother could tell that I was tired, so she walked in to return the order for a refund. The manager takes the chicken and receipt from my mom and tells her that they don't give refunds and that they would remake the order.When I noticed that it was taking mom a while , I get out of the car and enter the store. The same young lady who was so nice before is now hostile and tells me that I had 5 breasts at the bottom. I respond by telling her that I had counted each piece and that there were 5 thighs , not 5 breasts. She continues to tell me that there were 5 breasts. Her manager didn't say a word so I just told the lady that I wasn't there to argue and that I simply want my order right. Once again I was told that they don't have spicy breasts. So, I told her to give me what they have and my wings since i only had one. And of course there were no wings either. Mom then told them to give me whatever they have so that we could leave. I got to the car and counted the chicken only to find that they had cheated me out of 3 pieces. I walk in and ask the manager if I could please have my 3 pieces. He looks at me and says I'll be with you in a moment. No other customers were inside by now. The young lady shouts "OH MY GOD!" "WE gave you all the spicy! " Another female mumbles and says we should call the police! Not only was I shocked , I was hurt to receive such treatment. I could understand if I went in being disrespectful but I never uttered a single derogatory word. Needless to say I will never return to that location again! The one who suggested to call the police even came out behind us as we exited . I guess she was trying to intimidate the old ladies. God has brought me too far to deal with ignorance. It's really sad to receive this kind of treatment from anyone. They BASICALLY STOLE MY MONEY and REFUSED TO GIVE ME WHAT I PAID FOR!I usually pass two other locations just to get to this one , but today I wished I had taken my chances with the other locations.
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April 2024 by Michael A. Richardson
The customer service here was good but the chicken was way under par all they had available was original or spicy and the original was too dry and the batter not thoroughly fried. They also got my side item wrong the first time and handed me a to-go bag on a dine-in order. The Mac and Cheese however was some of the best I've ever had from a KFC and that says a lot. The lobby wasn't taken care of and the bathrooms were bad enough that I relieved myself elsewhere.
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March 2024 by Moises Navarro
This store is very expensive but everything is worth it. Excellent store.
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February 2024 by Maria Gutierrez
Whenever I come after just 7:00 pm it is closed, they are supposed to close at 1200 am, that is very often
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February 2024 by Randy Kemp
Very well done ?
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January 2024 by kim ware
Everytime I come to this KFC,I always have to wait on chicken....They never have the pot pies,I mean never....They staff is rude and they'll over charge u,if u not paying attention....Close it
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January 2024 by Christopher Cox
Not only did l get the wrong food. When l pulled up several employees were outside congregated at the front entrance smoking. One smelled like marijuana. Then the restaurant was untidy and unkempt. Then they gave me the wrong order! Staff were rude and cussing behind the counter!
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January 2024 by Demetrius Jones
Never had a bad experience with service or food.
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October 2023 by Curtis Jackson
Staff are nice, food is trash. Every time I eat KFC I feel terrible the rest of the day. I only go here if I'm desperate and there's no better options. And it costs way too much. For as cheap and unhealthy as this food is, you'd think it would be cheaper.
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October 2023 by Joyce H- Taylor
Staff was great,food was hot and delicious and atmosphere was quite.Thank you
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October 2023 by Terje Hervey
I sent someone yesterday to get me a chicken sandwich meal and my sandwich was hard as a hockey puck and my fries were limp. I tried to call back and got no answer. I took the food back the next day and instead of making it right she got smart with my friend and didn't want to make the order right. I will not be patronizing this location again. Money l wasted and I was still left hungry.
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October 2023 by PaladinReapper Exiclereapper
Set up front in the lobby and not one person thought it would be a good idea to find out what my idea was. 25 minutes
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September 2023 by Ly Ly Nguyen
Horrible food, the service was fast, the workers was nice but the chicken tasted really old ??
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September 2023 by Tracey Boissoneau
I'm in Love with the new Nuggets... so very tasty!!!
