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March 2024 by Andre Duckett
Store prices are ok
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October 2023 by Willie Clark
THE PEOPLE THAT WORK IN THIS PARTICULAR PHARMACY, ARE VERY!! VERY!! IMPERSONAL! THEY COULD CARELESS ABOUT YOUR WELL BEING!! THEY ARE ONLY CONCENTRATING ON FILLING PRESCRIPTIONS, THAT'S IT!! THERE ARE NO SMILE'S! THEY DON'T SEEM TO APPRECIATE YOU FOR USING KROGER PHARMACY!! WHAT SO EVER! AND IT'S VERY! VERY! SAD!
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June 2023 by Lydia fowler
Excellent and fast customer service
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June 2023 by shandrea garrett
Always fast and friendly
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September 2022 by Iris Robinson
I visited this location to pick up vitamins and prescription for elderly aunt. There was only one gentleman to provide service. I asked for vitamins not on shelf and he explained he was the only staff available and could not leave to check for me -although there were no other customers in line. I stated I would just go to Walgreens and explained I hope someone else comes in to help provide assistance to customers (who are mostly elderly customers). The person was not very courteous. My aunt warned me of the horrible customer service. Perhaps, customer service training would be helpful. There is a need for this pharmacy in the community.
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August 2022 by Keith Watson
I always receive great customer service when i come to pick up my meds, Shay did a wonderful job with helping me this last time
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June 2022 by Patti Lovett
I work at a Dr.'s office and placed a curtesy call for a patient to check on a medication that was sent to the pharmacy 06/07/2022. I was placed on hold 3 separate times, one while I was giving her the DOB. When she finally returned to the phone, she had an attitude, and stated that they had received the script from the Dr. Office on 06/07/2022 but they were waiting for the patient to call and give them authorization to fill it. I questioned this as first of all, I have never heard such nonsense, and secondly why on earth would a Dr. Office call in a script for the patient if they had not been in contact with them. I understand that things have changed a LOT since Covid, but this is absolutely unacceptable!!!!!!
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April 2022 by Doc Pariah
Every time we call or go to the pharmacy to talk to somebody the front counter girl is rude. She doesn't answer questions or grudgingly does so with an attitude. Even though we are the patients trying to figure out if our medication has been filled she will act as if it is a burden on her to do her job she was hired for. Once when I was physically at the location to pick up my wife's prescription I asked her if my medication came through from my doctor. She said she had already talked to my wife on the phone. Apparently that was easier than telling me whether or not my medication came through. I had to ask three more times before she would tell me. I believe her name is Kiki. If not, that's what she said her name was when asked.I highly recommend going to Walgreens over this Pharmacy. Actually, almost ANY OTHER Kroger Pharmacy functions better than the pharmacy on Cleveland. For some reason they just can't get customer service right. And then, they will berate you if you act like you need the information you are legally entitled to.
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November 2021 by Kate Hornaday
The staff here can’t ever fill my medication the first time I call. I am currently experiencing withdraw symptoms because when I called over the weekend to refill my prescription they couldn’t find it on file. Called today (before my provider’s office was open) and they found the two refills, so it’s not like they contacted the provider to get another script..this Kroger pharm staff is just incompetent.
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November 2021 by Barbara Laird
Bad service in Kroger Pharmacy, the service is so poor at the poplar store, as well as the Shelby Dr. Location......SAD!!!
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September 2021 by Tony U.
Fast service and this place has everything you need to stock up your place. The collards here are GIGANTIC!! That impressed me the most. Plenty of parking outside and easy getting in and out of here for your groceries.
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August 2021 by Russell Owens
Oh yeah!!!!!!!
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May 2021 by Sirlena A.
It's an amazing place to grocery store to shop at. Literally have everything you need. I wish my hometown had a Kroger. I purchased some big juicy T-bone steaks at a reasonable price. I love Kroger and can't wait to go back.
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May 2021 by Lawanda Taylor
This pharmacy is terrible. They didn't start out that way. They don't answer the phone. I was told to transfer my prescription to another Kroger. So when they tried to call they were on hold for 10 minutes and still couldn't get my prescription!! It's always some kind of mix up with my medicine. They say I don't have refills. Call my doctor ,and they are like we just sent a new prescription over there. Go back to the pharmacy. And the tech says Oh yeah now I see the new script. I'm moving all my meds today!!!
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April 2021 by Naomi O.
We had a ice cream party!!I love this ice cream company!I love butter peacun taste!!!each around $8( big size)