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September 2023 by Naing Htike
I buy online and pick up there. They have a variety of items to choose from. Good price too.
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August 2023 by sunkissed smyle
Great prices, great selection, knowledgeable, helpful. Well recommended
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May 2023 by Quinna Rogers
Wonderful people! Marcus was my guy and he was amazing!
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April 2023 by Ann Smith
Was able to view options easily on-line & when I had a problem placing the on-line order someone responded promptly & helpfully via chat & with a follow-up phone call. Then when I went into the store to make a change the staff handled it easily & even found & applied a coupon I didn't know about that saved me some money!
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April 2023 by Andrelia Mims
They was able to match the flooring I already with new flooring,friendly and helpful
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March 2023 by Shaniqua
Got my laminate flooring from here. Nice and helpful workers. The process of choosing and buying was simple.
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March 2023 by Mike Tate
Excellent Service, great choices. Pleased!!
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February 2023 by russell coltharp
Great employees and manager very helpful.
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January 2023 by Tee Hutton
Marcus was most helpful. Very knowledgeable.
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July 2022 by roeshell robinson
Great service for me. It took a few months for my products to be delivered but it was no fault of LL Flooring. The vinly flooring that I ordered was on backorder and I didn't have a problem waiting. Marcus did a great job on getting my order in the system and he helped load the flooring in my truck when the order arrived. I will be doing business with this location again in the future.
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July 2022 by David Carodine
Yo today was my first time visiting or even hearing of this place, but after being served & shown everything that was offered I believe I should've heard about them long ago. Tho I didn't go for myself, but with my mom to help her make a decision I almost wanted to make a purchase myself. I think it was tha flooring agent that was showing us tha choices she had. This woman ?Bethany? had such hospitality & was so welcoming that I nearly felt that I was at a relative's house! Thanks Beth, if all LL employees have her demeanor towards customers I can guarantee they'll be reaching tha top in no time!
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June 2022 by Kevin Lee
Excellent customer service very knowledgeable about products will shop again
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April 2022 by Stephaney B.
Although I start the process online, using their virtual system to picture products in my home, I was Pleased to learn they were conveniently near to my home. In this day of automated communications, I can easily go into the store to discuss my plans and talk to someone face to face, and show my products. I consulted 2 other resources, but decided on LL for quality, availability, and costs. After purchasing the flooring next came the installation scheduling. Flooring delivery and installation communication was not so smooth. I was expecting a call a day before delivery to advise what time driver would arrive; Only received the call after 3 calls to LL office; the after 3 days of having flooring in my house, I didn't get a installation date until after several calls to LL and the installation company. Over the weekend (4-1 & 4-2) ins began. Guys were professional and addressed any questions/concerns I had. Did a great job, however before signing off on the installation, make sure you go around the areas to confirm all molding was installed and any appliance or other items with removal parts that we removed to install floor are replaces; the dishwasher face plate framing the bottom of the dishwasher was not replaced, and I didn't notice for 2 days. I so the piece as I was sweeping up but did not know where it came from. other than that, great job, love the flooring!
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March 2022 by Somone Houston
Please do not waste your money on installation at LL Flooring Memphis. My husband and I paid to get stairs installed. The contractor came out and completed 70% of the job but refused to install flooring to the landing portion of the stairs. He also did not use safety materials that assisted in making the stairs safe and sturdy. We were told not to step on the end of a stair as it has no support and may fall. Not to mention our walls were damaged from him cutting the stair treads too tight and having to force a fit down the sides of our wall above each stair. Not only is paint missing but damage to the wood was made. The company has not been much help and the worst part is the original contractor called after the complaint was made and told me that damage to walls is common during installation and that most customers make wall repairs after installation. DO NOT WASTE YOUR TIME AND MONEY. This has been nothing but a headache. Btw stair job remains incomplete since November yet they were paid in full.
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November 2021 by Sandy Aso
Marcus Harper, the store manager, did an amazing job of quickly helping us find the correct flooring and items we needed. He got us in and out and 30 minutes and made the experience so easy and enjoyable. He definitely needs a RAISE lol. Great experience for my husband and I!
