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May 2023 by Google user
The M \u0026 K Perkins Rd experience was disappointing. After spending over $600 on merchandise, the customer service was horrible. The service was awful from day one. They were hesitant about providing me with the individual pricing of the items. They kept repeating they would give me the best deal. I appreciate this. I still needed to know the individual prices to see if they matched my budget. One of the items required alterations. I happened to come back and pick up the item. The item happened to be for my son. We are preparing for his upcoming prom. They informed me when I arrived that he needed to be with me. I wish I had known when I purchased the items on Saturday, April 22nd. I picked it up today Wednesday, April 26th. I explained this repeatedly because I stay at least 30 minutes away from this location. There was no remorse. They only said it would be a new charge if they did not fit. I feel so not valued, respected, and appreciated as a customer. I will never do business again here. I will also recommend that others do not as well. I felt like they are hungry to make money along with hidden fees. When a customer spends this much money, there should be accommodations for disservice. I will also file a complaint with the Better Business Bureau. I spent a total of $658.73.
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May 2023 by Jason Porter
The M u0026 K Perkins Rd experience was disappointing. After spending over $600 on merchandise, the customer service was horrible. The service was awful from day one. They were hesitant about providing me with the individual pricing of the items. They kept repeating they would give me the best deal. I appreciate this. I still needed to know the individual prices to see if they matched my budget. One of the items required alterations. I happened to come back and pick up the item. The item happened to be for my son. We are preparing for his upcoming prom. They informed me when I arrived that he needed to be with me. I wish I had known when I purchased the items on Saturday, April 22nd. I picked it up today Wednesday, April 26th. I explained this repeatedly because I stay at least 30 minutes away from this location. There was no remorse. They only said it would be a new charge if they did not fit. I feel so not valued, respected, and appreciated as a customer. I will never do business again here. I will also recommend that others do not as well. I felt like they are hungry to make money along with hidden fees. When a customer spends this much money, there should be accommodations for disservice. I will also file a complaint with the Better Business Bureau. I spent a total of $658.73.
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April 2022 by Patricia Kelly
They messed up a suit and doesn't answer the phones.. Most unprofessional place of business for casual and formal wear
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April 2021 by Katalin Tucker
I enjoyed the service and the employees. I had Felicia and I would definitely recommend her
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December 2020 by Marisa
I was searching for a prom a dress and the staff constantly asked if I needed assistance. They informed me of sales and alterations that could be made. Once I finally was in need of assistance, the worker seemed more of a best friend than an employee. She was persistent and opinionated which helped a lot with the entire process. So thankful that I went to M\\u0026K!
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September 2020 by Gabriella Carmona
The customer service and prices are the best I love this store they treat everyone like family I will not go shopping anywhere else but here they have lots of beautiful dresses every color for any occasion
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July 2020 by Toni Loves
I came to the store to prepare for my sons prom so i began a layaway to pay for prom clothes, and shoes....I was told that no alterations will be done until paid in full. Well Covid-19 kicked in and all business were ordered to close, including this location on Perkins. Not only that, schools closed and all SENIOR activities were Cancelled, Heartbroken, I return to the store to get a refund and I was told NO REFUND and there were no alterations made, no clothing received and they totally disregarded the COVID 19 SHUT DOWN, BY telling me my receipt was outside 30 days but failed to acknowledge that no businesses were open. i of course became enraged because these people told me ,,,i Get no refund due to their POLICY and they did no alterations and they refuse to refund me,,,,, THIS STORE ON PERKINS NEED TO BE BANNED ... They are total rip offs and I just can not Believe this NO REFUND POLICY....AND THEY actually will keep your money. i HAVE NOT yet RECEIVED MY refund or my money back. Maybe I should contact the NEWS so everyone be made aware. STAY AWAY FROM THIS LOCATION!
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March 2020 by Jessica Abu
The customer service was amazing, they really worked hard to make my alterations perfect. The dress fit me like a glove and the flowers they put on it were so beautiful. I made sure to tell my friends and family about the store because everything was so perfect!! Me and my boyfriend will make sure to come back, at the next prom dance!!!?
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March 2020 by JustRee
I was searching for a prom a dress and the staff constantly asked if I needed assistance. They informed me of sales and alterations that could be made. Once I finally was in need of assistance, the worker seemed more of a best friend than an employee. She was persistent and opinionated which helped a lot with the entire process. So thankful that I went to M&K!
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March 2020 by Bella j Bell
I love this place❤NEED A PERFECT DRESS FOR SPECIAL OCCASIONS M&K IS DEFINITELY THE WAY TO GO!!!!
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March 2020 by Victoria Carson
The staff are very patient and helpful!
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February 2020 by Musa Khlaifat
This store have the biggest selection of Dresses in Memphis Tn every color in book thy have custom outfit
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February 2020 by Maria DelCarmen A.
I love it here they helped me with picking my outfit for my husband birthday they have all I needed for him suit dress shirt alterations shoes socks and aa tie they hAve every color that you can think of the have the cutest bow ties and very nice blazers also every color and I was able to find the perfect dress for me with M&K elegant great customer service in both places I will not shop anywhere else but here
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January 2020 by LaShunda Boyd
The boss is rude which his name is Eddie. You don’t ever see him in the store bc he’s always at the men’s store. And they don’t honor their store policy at all.
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January 2020 by Mary Harris
Good store love the dresses thy have love the sales people thy even custom our dress the way I like thanks
