-
February 2024 by William Maroon
2024 - The service team was very capable and friendly, but online billing access and the ability to order supplies online would benefit the patient experience. Hard to imagine it's not available!
-
July 2023 by kim brown
Methodist being large corporation you would think the home health department would be great. Not the case. From trying to start service to the rude therapist and nursing care was horrible. They treated my mom as if she was already in the grave. Small company like Still Water was more professional. I will not use alliance again. Service horrible.
-
August 2022 by Pria H
This is the worst place to deal with regarding health care supplies. Do not use them if you can help it because there were long hold times each time a call was placed to their organization,, they did not appropriately deal with issues that came up, did not callback as they said they world, and “shuffled” calls over to other coworkers in their office instead of dealing appropriately with a question.Dysfunctional and disorganized company/place along with uncooperative folks working there that obviously don’t care. Sad situation in a healthcare equipment provider!
-
July 2020 by Roxanne Langner
Called twice this month and never got a call back. Per the answering machine if call by 2 that they will call you back the same day and if after 2 it will be the next day. It been 4 days since I called and no one had called me back. In the process of finding another place I can get my CPAP supplies
-
January 2019 by Rick Bolton
I left town for a Christmas vacation with a new CPAP mask they had given me. Surprise, it's the wrong one and way too small. I called after suffering through the first night and they said they would ship a new one immediately overnight. No tracking number provided. This was to get here Friday morning. Another surprise. It didn't arrive. Even though I called several times during the day prior to their 2 o'clock answering deadline and never received a call back not even on Monday. So I'm calling again. Who knows they might answer. But their service pretty much sucks. I agree with others. Their prices are way too high and I can't give them less than 0.
-
January 2019 by Kenneth Schildt
Update 12/16/18: Out of oxygen inventory for 4 days so far. If you or a family member require life-supporting services, this is not the place. Six months ago: 12 days and they still have not filled an order for oxygen refills. And it's not an insurance or paperwork problem. They have no inventory to fill the order. Of course they do have plenty of excuses. Bad weather, changed supplier, the warehouse made a mistake, etc... If I could subtract stars, I would!
-
September 2018 by Stan Harding
Renting CPAP equipment and/or supplies from them will result in you or your insurance company paying INCREDIBLY inflated prices. Their excuse is "your insurance company pays the bill". The truth is, we all pay when the insurance company is cheated. We have two CPAP in our family and I save thousands by purchasing everything elsewhere. It's also easier and more convenient. How can anyone sell a $600 piece of equipment for $2600 and sleep at night.
-
October 2017 by Tom B.
The sweetest professional lady came out to the house today bringing me my new equipment. Took the time to explain how to work the machine asking all along to make sure I understood. This is the kind of person you want representing your company and coming our to your house. My faith in your company has been restored. Thank you!
-
September 2017 by TL B.
If I could give zero stars I would. They charge more then ordering supplies off of Amazon. The biggest difference being you are in charge of your Amazon order and know that you will be getting the correct item(s).
-
September 2014 by Wayne V.
Methodist Alliance is the only local DME supplier in my BCBST network. Calling the number, you get an answering machine describing a high call volume, saying calls are returned the same day if a message is left before 2:00 PM. After 3 days, someone confirmed that they didn't have my CPAP prescription but also needed medical records. Calling the sleep center, the documents were faxed that same day. Leaving another message to follow-up, Methodist Alliance contacted me again 3 weekdays later, business day 6. Although a long, nearly two week ordeal, my appointment was this morning. Only one person manages CPAP orders with another individual very lightly assisting. The department is severely understaffed. Attempting to confirm their understanding of my insurance benefits, the individual lightly assisting explained I had not met my deductible or out-of-pocket maximum. Both points were incorrect. Probing further, she had mistakenly quoted family benefits. Being an individual plan and outlining the differences, I ultimately received the appropriate information matching my benefits. My frustrations were long delays and unnecessary confusion. Visiting in person, I did not sense that these problems were intentional. Methodist Alliance does need additional staff and better internal training.
