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October 2025 by Vernell Stepter, III
I attended the fineral of a childhood friend on Satuday October 25, 2025 at N.J. Ford and Son's Funeral Home. There has been a remodel of the interior. The entire interior has been replaced with white marble tile, on the walls and floors. That makes walking while wearing leather sole shoes very difficult. I would hate to think how it would be on a rainy day.
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September 2025 by Debra Hall
Awesome
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July 2025 by Angeletta Dabney
They were extremely helpful in helping us to transport my mother back from Atlanta to Memphis. They handled everything with so much care and concern. My family is truly grateful for their patience and kindness through the entire process. Special thanks to Lee Slater who walked us through the process and answered all of our many questions. I will definitely refer them to everyone during their time of need. Your entire staff is great at what they do! Thank you again!!
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February 2025 by Live, Laugh, Love
What an exceptionally wonderful experience! 10 out of 10 in my book. We had no worries at all working with this funeral home. Mr. Lee & his team did an awesome job. They all went above & beyond. It's the little things that count for me & they did so many wonderful little things that we, the family didn't even think of but they did to make our experience & the passing of our father so much more bearable. Allen did an excellent job on the grooming of my father, I showed him a picture & he got it right! Any concerns or questions we had, they said we got you & that they did, they took care of it & our father! I could go on & on about the greatness of them all. The attitudes were always wonderful, the attire was always on point, the family car drivers were very nice & looked beautiful. I look at things like this..good people see good people. Wonderful experience, awesome customer service. I've been telling everyone about them. Top notch & my dad would have it no other way. He would be proud & I thank them for that!
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December 2024 by Brett Carter
My family has hired this company for generations in Memphis. So it is an unfortunate surprise that we are currently experiencing less than stellar care and transparency. We have been misled about the communication with doctors or medical examiners regarding a signature on my brother's death certificate. But they expeditiously sent an insurance assignment with ALL information completed. When we contact other concerned parties that should have been contacted by N.J. Ford and Sons, we find that they were NEVER contacted. The result is continued delay in providing a date to intern my brother who Is a Marine Veteran. We have lost trust in this organization. It is heartbreaking...
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August 2024 by SaMona R. Bryant
Clean and modern style chapel/lobby. Lots of parking space for larger families and their guests but beware - the entrance and exit to the lot are the same! I imagine it can get pretty congested after services and on the way to the cemetery.
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July 2024 by K G.
This review is based on my father's funeral 4 years ago in June 2020. I'm not from Memphis, my dad is--so I chose Ford's funeral home based on family tradition. I'm from "up north" so there are certain expectations I was looking for that were severely lacking.
I'll start by saying that the director at the time, was very hospitable, kind, and patient.
The areas that left me disappointed--
Live stream did not work day of funeral. This was during COVID so many family members were trying to view via live stream.
No internet for us to show a slideshow! I had to create a PowerPoint and bring my laptop to set it up. My sorority sister wanted to email a resolution and they said they didn't have an email address for her to send too. They are too behind the times. Need updating.
They didn't prepare my dad well. He didn't look like himself. People commented this several times. Not until a recent funeral for my Uncle also prepared by Ford and noticing he didn't look like himself , that I realize the common denominator was the funeral home.
There were other things as well, none of the flowers we purchased were there for his burial. His burial was a week later due to COVID precautions, but still, this was promised. We paid for them, no show.
I would not recommend.
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February 2024 by Robbie Lowe
Thank you for taking great care of our family during the time of bereavement. My loved one " looked just like himself".
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September 2023 by Sylvia Blue
Just recently used NJ Ford to bury our father. We had a great experience with them! Everyone was so kind, Mr. Lee, Ms. Melissa just to name a few. The service, compassion and attention to honor our dad could not have been better. They honored a request my father had made before passing that was a little unordinary, but they took the time to do it and for that I'm truly appreciative. They stayed with us until the very end and took us home after the repast. The care, professionalism, and personable job they did was amazing. Thank you so much for helping us during this difficult time.
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September 2023 by jiah jackson
No complaints! Took care of me. Got a casket and it had room for him to roll around jk, everything was beautiful his final appearance the red light ambiance was top tier.
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April 2023 by tammy jackson
I have been contacting them for 2 years now I talked to some women and she promised me someone would get back with me no call so I called back this year talked to some man he stated he knew my husband and said he would get back with that same week but no call back I need answers cause this is so unprofessional
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March 2023 by Liv G.
I was greeted with a no nonsense unempathetic attitude when I contacted the office. Then they got delayed important messages for the deceased family while in the same breath undermining my relationship with the friend that was lost. Very unprofessional, irresponsible, and lack of compassion. Totally disappointed especially with the ONLY purpose of this establishment.
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March 2023 by Angela Rose
The funeral home did a great job for my father’s home going, however I did have a major concern/problem with my funeral director Pam. My siblings and I sat down to make arrangements in detail and everything was picked with reflections of my dad’s life. On the day of his funeral all of his flowers were not there! This was devastating and heartbreaking for mom. The flowers meant a lot to her. We understand mistakes and if the mistake had been handle more professional. First I mentioned to the director that did show because Pam was not present. He was confused when I asked about flowers. During my grieving process I was forced to discuss this because wires had been crossed. I was offered a refund and an apology at the burial in which it did not help the situation. I reached out to Pam the following business day and had to call 3 times before I could talk to her. After finally talking with her she apologized followed by a chuckle. Her excuse was she “didn’t hit the send button” when ordering my dad’s flowers and it was said with a chuckle. This matter was not a laughing matter for a grieving family. After being called “girl” several times and more chuckles, I decided to let it go and to warn others. Please check/double check with the directors of this funeral home to ensure your loved ones are put away properly with whatever details you’ve chosen. Somehow they think the details are a laughing matter.
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March 2023 by Sheryl Logan Smith (Mrs. Sheryl)
When my times to be buried,while I'm living I will tell my family don't let NJ Ford and son have my body, They are not really concerned about the family well being, they focus on the beneficiary ,cause that how as been said they gets paid, and now part of my family is not speaking to me, I'm the oldest sibling and I was counted out as being part of the family
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March 2023 by Janice Tinkshell
The place was very nice and clean
