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May 2024 by Bianca Reed - Jennings
Audrey at the location on HWY 64 was very helpful and informative!!! Grateful for her assistance.
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May 2024 by SmokeMasters BBQ
Cheronda was super helpful!! Always the best customer service with Orion!
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May 2024 by Vince McFarland
This has to be the worst bank in Tennessee or wherever else they are located. My account has been hacked twice in 3 months and customer service is horrible even the mobile banking app is not trustworthy.
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April 2024 by Raisha Montgomery
Great experience with all the Tellers! Sharnese Parham is awesome. Kristy Clayborn ! They have always provided exceptional service!
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April 2024 by sara sorani
Kristy was awesome! She was super helpful and patient with us and did everything she could to get us the help we needed.
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April 2024 by Vivian Applebury
Very efficient and pleasant. Thank you!
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March 2024 by Mr. O
Prehistoric.. please use a real bank. The website is outdated. Can't do live deposits in the ATM. Literally have to put cash in an envelope to deposit it in the ATM and wait until somebody comes to get it. Last time I checked. They don't offer contact less debit cards. It's literally the only card in my wallet that's not contact less. When I first opened the account they refused depositsfor the business I own. I had to CALL THEM to authorize another business paying me. It's been a real fuster cluck. Thousands of dollars they could've cost me when they should've been calling me.. once again... PLEASE... use a real bank. I use bank of America primarily now
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March 2024 by Jamia Williams
Steven Neal, who is a bank teller at the HWY 64 at the Bartlett branch went above and beyond to help me....He let me know the matter will be resolved, and that he will reach out to me on the status of my situation. I hope he gets a lot of recognition, because he does exceptional work
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May 2023 by Vickie Carter
The tellers are always very professional and helpful.
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May 2023 by Dee J.
Same complaint as everyone else. There is NO CUSTOMER SERVICE from this place or these people. If you try to call with questions, you sit on HOLD for up to 20+ MINUTES!!! before they answer the phone. So frustrating! There are only 3 branches anywhere in my city and all of them are MILES away! The website is no better. I have 4 times in a row because the site does not recognize my password!!!!! I call customer service, wait up to half an hour, finally speak to someone who resets it so I have access and they speak to me as if I am a total bother to their day! Their attitude sucks!
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April 2023 by Jimmy C
Trust me stay away from this credit union there score certainly reflects the out come we where approved for a vehicle even putting a large deposit down on the vehicle. And financing the rest with them. For 5 days asking for us and then the selling Mercedes dealership to jump through hurtles asking for them to be put on the title application that is done at the Mississippi tax assessor office put them as Lien holders on the bill of sale ect…. Had the finance manager on the phone with my wife there in one of there branches in Collierville we are flying out on Sunday to get the vehicle on Monday. What a fiasco so sad will tell every person and post poor ratings on as many reviews as I can, unfortunately they obviously don’t care about their ratings so sad to have been in Memphis since 1957 I’m sure the person that started it is to say the least very disappointed pathetic.
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March 2023 by autumn Whitman
Impossible to get in touch with. Put us through hell just to deny us. Super unprofessional. Take your money anywhere else.
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July 2022 by nic ing
Jonathan provided exceptional customer service at the downtown Memphis branch.
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July 2022 by Thomas Davenport
Absolutely the worst. Avoid if at all possible. I traded my old camper in and they where a option on new camper that I got. Just the hassle of trying to pay them makes me really wish I'd kept my old camper. They deserve a minus star rating if it was possible
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June 2022 by Whit Sutton
I have been with this bank for a long time. They have gone down hill. Recent changes leave you waiting 35 calls to speak with someone. You cant get into most branches. They cant cash bonds, their instant tellers don't work half the time. Their drive throughs are designed to eat your car wheels. Closing my account today after 50 years.
