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April 2024 by Jasmine O
Do not order from this location!! Horrible customer service and will not make food correctly. They will refuse to remake order over when they make sloppy unsanitary errors. Do not ask for extra on anything because they will purposely put too much to try to be funny. The manager Victoria is lazy, rude, and unprofessional. Don’t waste your time or money!! Trust me!
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March 2024 by Toni Reed
Two strikes your out. Ordered with the app. Picked up on time. Pizza was cold. It appeared like I ordered light toppings extra sauce. It did not taste like pizza. To say the least my kids did not want it.Parking: Parking is in a store plaza.
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March 2024 by Jonathan Low
Never again.
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February 2024 by Bailey Douglass
waited 45 minutes for one pizza. staff didn’t show any concern. we were told it would be ready in 7 minutes multiple times over the course of the time we waited.
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January 2024 by Punkin
Attitude was horrible I don’t have the young lady name but I will not be spending any of my money with them at all and I will make sure my ppl also do not spend their money here
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October 2023 by Patrice Prewitt
I ordered online for pickup. I walked into the restaurant and a Caucasian “male” employee walked up to the register with an attitude. I held up my phone so he/she/them could see my order number. He/she/them smirked at me and gruffly said, “it would be nice to have a name with that!” I refused to respond to the unprofessional attitude. I have a last name that is spelled in a variety of ways, so I immediately began to spell my last name so he/she/them wouldn’t have a problem finding my order. He/she/them rolled their eyes at me and said, “I can spell!” There was another customer and two young girls behind me, and because I wanted to be respectful for the children’s sake I kept my composure! However, the other customer and I both let them know that they were rude. I asked for the manager and they said they were the manager. At this point, I said to he/she/them, if you’re this rude as a manager I’d hate to have to deal with your employees. I told he/she/them that today was their day to receive mercy and I walked away! I will not order from Papa John’s on Winchester ever again!
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September 2023 by Shane
Great pizza good customer
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August 2023 by Kelsy Wright
Full of young people that are not good with customer service watched them make the pizza without gloves no washing hands waking in between rooms touching things I waited 40 minutes for pizzas I was supposed to have in 25
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July 2023 by 1SoSoBlessed Highly Favored
Decent box pizza. The garlic butter is very
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July 2023 by Aaww Yeahh
HORRIBLE CUSTOMER EXPERIENCE!There are so many problems with this I'm not sure I can list them all!1.ordered food using app.2. waited for over an hour.3.order was placed on doorstep (NOT Delivery driver-DOORDASH)4. was charged $5 delivery charge (if I had ordered thru doordash $3).4. Food was ice cold, and half of order was missing.5. Doordash driver had no ide what order even was (and had to flag her down to even get her to speak to me).6. Called store and they just wanted to refund money (3-5 days).I haven't ordered from Papa John's in a while....NOW I REMEMBER WHY!(Let me go find something to feed family now...since it WON"T be the pizza we were waiting on!)I WOULD GIVE ZERO STARS IF GOOGLE WOULD LET ME!!!!
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June 2023 by Wania Eshal
We underestimated the pizza bc of its small size. Me and my sister were taken back by HOW DELICIOUS IT WAS. And the employee was so nice! We were in a hurry so he offered to save our order for us. Loved it there.
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May 2023 by Gabrielle Webb
Ordered take out got order from store get home to a uncooked pizza wow toppings falling apart put pizza in my oven waited additional 15minutes pizza still medium rare omg this is my last order with papa johns as this isn’t the first time I’ve ordered a pizza and it was half cooked no matter what location
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April 2023 by Monique Robinson
I order from this location often, well the last 3 times my order was trash!!! I asked for beef and Italian sausage, square cut and banana peppers. My crust was burnt and hard, it was a traditional cut and there was NO BEEF only Italian sausage. The lady at the cook Station was rude and snappy!!! I really like PJ's but this has to stop, the last 3 times both my orders were wrong. ???? save your money and shop elsewhere for pizza, because PJ's has lost its PIZAZZ! NEVER ORDERING AGAIN ???????? if I could give zero ⭐⭐⭐ I definitely would have!
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March 2023 by suri palla
My order after years and regret it even before the pizza is delivered, if it’s delivered at all. Ordered a pizza and bites at 7:01 PM and currently 90 mins after the order, it yet to be delivered. Called them twice in the meanwhile to no use. Never ordering here again.Wow : 8:43 PM nothing yet, trying to contact them, they hear me and out on hold for ever.Finally at 9:00PM, called and cancelled the order.Ended up having instant noddles at home ?
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March 2023 by philip jolly
I gave it four stars not because the pizza is great but because it meets all of Papa Johns standards. It's not bad pizza for the price.
