-
January 2024 by David B. Peel (Peel Law Firm)
I had long known the fine Pashby family but just recently had the opportunity to bring a real problematic older car in to the shop. A car that had sat too long and had multiple issues.I found them to communicate well, assure that each step of the extensive needed work was approved, and they ultimately took care of everything. I know that Jason would be proud of how Candice has carried on the business after his untimely departure to Heaven. I think that ladies might well be nervous about bringing cars into shops sometimes, but they might feel better if they knew a wonderful lady owns and runs this one? They also loved on my dog, CrashtheLawDog. Anyway, I brought them a big problem and they came through for me. Now that restored car is going off to become a missionary kid’s very first car. Thank you Pashby’s for being there for us! God bless y’all.
-
January 2024 by A C
I would rate this shop lower if I could. I have been flipping cars since I was sixteen, and I have never dealt with a more dishonest bunch of mechanics in my life. Allow me to tell you a story. I am rebuilding a 96 GMC 1500. I had the transmission rebuilt, and I picked it up from Coleman Taylor and noticed a fluid leak. My brakes were spongy as hell, so I climbed under, and loe and behold: a brake line leak. Dot 3 dripping as a class 3 from the line running along the frame rail. I was trying to drive it back to Arkansas that day so I called several shops to find one that could do that repair and hopefully have it back same day. Pashby's told me to bring it to them. When I arrived, I explained to them EXACTLY what the problem was. They told me it be at least $100 dollars to look at it. I said fine. Three days later, a mechanic from the shop calls me and proceeds to tell me my brake line was not leaking. He said the problem was "my wheel seal, or my wheel cylinder". He also wanted 1400 dollars to "fix" my problem. Being a female mechanic, I knew that the price was a complete rip off. I told them no thank you, that I could do that in my driveway in two hours for 100 dollars in parts. They said ok, come pick it up for $310 dollars to diagnose my wheel seal and cylinder. I paid it and started the work myself. When I get it apart, NONE OF THOSE PARTS WERE DEFECTIVE. NOT ONE. If you are a mechanic and looked at it you would know. I changed the seal anyway because why not? But when I went to bleed the brakes, Dot 3 straight up pours from the line on the frame rail, exactly where I showed the shop. Pashby's either has the most incompetent mechanics in the country, or they PURPOSEFULLY tried to overcharge a female, something they probably routinely do, because they did not know that I knew about maintenance. Then they allowed to me to take that fraudulent diagnosis and waste my Christmas Eve tearing apart and axle that did not have a thing to do with my very specific problem. DO NOT TRUST THEM!!!!DO NOT TRUST THEM!!!!DO NOT TRUST THEM!!!!!signed, a ticked off customer that will be coming for my wasted 310 diagnostic fee refund.
-
January 2024 by A G
As the owner of a transportation company. these guys are misleading and overcharged. they are not worth the time.
-
August 2023 by Aye Tywone
We we’re in town for National Motor cycle Roundup my wife’s pipe came loose on her Harley. Before I could even finish explaining Chris told me to bring it in so he could check it out. Needless to say he got us all the way together and they don’t even work on bike’s. Amazing experience!Service: Exhaust
-
August 2023 by Dante Balsamo
Brought my 2006 Nissan 350z here because I had a belt squeak i was told belts needed replacement so I had it replaced then a few weeks later I take the car around the corner to a pharmacy and the belts get torn off so I call the shop have it towed pay fees $$$ then a week later the guy Chris calls me tells me I need a harmonic balancer replacement so I buy a replacement they install it two weeks later then I drive the Nissan home and park it . Then one morning decide to go for a drive pull into a empty lot while parked in a parking lot my pulley system fails immediately on start up completely disconnected and destroyed everything I call pashbys no answer first time then I get ahold of them and get a tow set up pay more fees$$$ only for the car to sit for weeks in their lot for some reason because every time I called I was told Chris was at lunch which apparently takes 3+hours then one day i call and they say the pulleys are destroyed and that they aren’t at fault some how , so I’m left with a destroyed crank pulley then I ordered another pulley and belt (brand new) 4 weeks go by they finally get it on the car I take the care home and park it in my garage .then one day I decide to take the z 5min from my house to work then all the sudden the new one falls of which leads me to assume the shop is installing them wrong for it to happen twice so I take it to a actual reputable mechanic here in Memphis who works on these cars and he tells me both parts I bought are good and that they installed them wrong not to proper spec and that’s what destroyed the parts he also tells me it had nothings to do with the brand or materials if they were torqued to the right spec they shouldn’t fail & that the timing is messed up due the pulleys failing so many times and he advised me to take it back to them to have them take another look because they are the ones who did the work the first time (so I do just that). And I waited months calling every week trying to Find out what happened and what the status was every time I called I was told Chris is at lunch or there is no mechanic on site then 3+months later I call they finally answer and tell me my crank shaft is destroyed and I need a new motor then they say that they are not at fault and say they can’t do anything then he has the audacity to give me a 12,000$ quote for a replacement from them. Iv spent thousands of dollars $$$$ with these people I trusted them every time for them to leave me with a lemon and thousands of dollars in bills not even an apology in the end. !!!!!!! I DO NOT RECOMMEND THIS BUSINESS !!!!!!
-
August 2023 by Rosie Parker (The Parker Family)
Hello I’m trying to get the name of company that use to be in the building before you guys moved in
-
June 2023 by Christopher B.
DO NOT RECOMMEND!!!!We took our vehicle to have a repair. We asked if they performed warranty work and they stated yes. So our warranty company worked with them and stated what was required for them to get paid. They only needed MRSP list price for the parts they were to replace. (Not their discounted business purchase price or their mark up price; Only from where they purchase parts the MRSP price.) Pashby's shop manager agreed to this while on a 3 way call with warranty company and customer. He also read the pre-authorization email of what was required to get paid from the warranty company while on phone and agreed to it. But now he will not send over the print out of what he quoted were the prices to the warranty company. That is all the warranty company needs to provide instant payment! Now they have had our car ready for a week holding it Hostage in my opinion, since they want us to pay for total and not go through our warranty. Not sure why unless they are shady in their practices. We highly do NOT RECOMMEND this shop. They do not honor their word to customer or other professionals in their field. They basically have horrible customer communication too. We spoke to multiple warranty agents and they said all other shops they have ever worked with provide the MRSP List price for parts!!!!
-
March 2023 by Parker Henderson
Had a valve adjustment done here in May of 2021 and much to my dismay, the valves needed to be adjusted again by a more reputable mechanic who informed me that the original adjustment was done so badly that he had never seen anything like it. When I called and asked about it I was told that I could pay for diagnostics and repair at full price if I wanted it fixed correctly. I will not be returning here and I don't recommend that anyone does.Terribly done valve adjustment could have ended up being extremely hazardous to myself or my family or ruining my engine.
-
March 2023 by Shonda Ingram
KINDA SORT OF PRICEY BUT HAY ADLEAST THEY GOT THE JOB DONE WHILE OTHER SHOPS COULDNT I needed a fuel pump on a 2012 nissian versa other shops gave me lies like it was something else
-
February 2023 by Cindy Notall
Fast, friendly service is not enough words to describe how they were able to fix my old baby. I'm smiling again.
-
December 2022 by Jim Marple DIY
I cannot recommend Pashby’s. They charged me over $1,100 to service the brake system on my 1995 Town Car and I drove less than 300 miles and smelled smoke. I pulled over to the side of the highway and my rear/left wheel was smoking. Later discovered it was a bad brake cylinder. I took my 2003 Town Car to them to get the rear axel bearings replaced. When I got the car back I immediately noticed a slight vibration so I took the car back and after looking at the car again they said they had a difficult time with the bearing on the first visit. I took them a 1976 Cadillac to get brakes, fuel supply and tune-up work. The car sat on their unsecure lot in a questionable area a month and they never started work on the car. It was then I figured out I was wasting my time with them and searched for a different mechanic shop. I’m happy with the new mechanic and have no intention of returning to Pashby’s but they keep sending me unsolicited text messages. I called them and asked them to stop sending me texts and they told me they are not in control of the text messages. They said it was a service they hired. I told them that if they hired the service then yes, they can have them remove my phone number from their list. That was 4 years ago and I am still getting those unwanted and unsolicited texts. They have gone from being a bad experience to being an eternal nuisance.Services: Engine repair
-
October 2022 by Nick
Was able to give my car a look over for a problem I couldn't pinpoint. They showed me the issue in person with a detailed explination. I appretate the service and I will be returning in the future
-
September 2022 by Sarah Hailey
Folks up there are super honest and although they kept my man's vehicle for a little longer than we'd liked, they went out of their way to fix everything they saw wrong. To top it off, they even had to have someone in east Tennessee go to a pull-a-part to get what we needed, and had the part overnighted to get us taken care of. Definitely recommend!
-
August 2022 by Larry Fray
Pashby's came highly recommended by a few folks I know. I haven't found many shops that will even touch my old Corvette. It's been a week now, and the car is still running good.
-
August 2022 by Summer Breeze
2 stars ..1 for towing my car..1 for being able to get it in and out in a week when everyone else had a 2 to 3 week wait periodLooking back the latter should have been an indicator for meLong story short.. If you go here put EVERYTHING in writing.. even if they say nothing is wrong..PUT.IT.IN.WRITING and I advise you to request a tech other than Big MAC..He will make a mistake repair the mistake and leave a sooted smiley face with a caption that says too hot under a hood that caught a fire (while I was driving) due to after market parts or whatever was used..I took my car elsewhere after just to make sure everything was done according to standards ..So far my car is good I'm good and I'll never go here againThat's my 2cents on Pashbys Automativeaww
