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December 2023 by debra
Tranfered from Poplar ave too Elvis presley , will not go anywhere else, Mr Kenny is the best , most understanding , and very friendly too his customers...#1 in my book.
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November 2023 by audrey davis
The service was professional. The staff was friendly and knowledgeable. I didn't have to wait long for my repairs. I will definitely come back. Thank you to the staff at Pep Boys on Elvis Presley job well done.?
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November 2023 by Kimberlynn Laws
Great customer service. Kudos to Kenny and Larry for the advice given to me about my car.
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November 2023 by Errica Griffin
LARRY GRIFFIN HAS EXCELLENT CUSTOMER SERVICE EXPERIENCE. THE REST OF THE STAFF WERE GREAT ALSO.
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October 2023 by Adrian Walker
The worst customer service ever. I got here at 10:30am and it's 6pm I needed 2 back tires for my van .I'm still here waiting. Hopefully they figured why my van was riding ruff. They said I needed new tires. I hope they dionosed it right.
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October 2023 by Antonio Carr
Great customer service experience from Mr. Larry and all his fellow co workers . When I say they took good care of all my needs and any questions or other issues concerning my truck!Thank you guys !
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October 2023 by Julie Ray
Great service rendered in a timely manner. I appreciated that my problem was fixed and given suggestions for future service without pressure. Super friendly staff.
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August 2023 by Carolyn Beverly
Pep Boys was awesome they had great customer service an everything was professional an they had me in an out in a timely matter Thank u All For Your Service
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July 2023 by Gloria Evans
Took my daughter-in-law's car in to repair engine over heating. After checking the problems, I Was told it had no leaks car only needed antifreeze. Drove it home and all the antifreeze leaked out. Had to get the car towed back to Pep Boys to check it out again. Soooo inconvenience!! I paid $144.84 for that..what a shame! I'm so disappointed. I could have both my own antifreeze.
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July 2023 by Cheria Dortch
Customer service was horrible. I paid them $352 to do absolutely nothing. I took my vehicle in Monday July 3rd to be evaluated for a possible AC leak and Ac not blowing . Not only did they not evaluate my vehicle they just assumed it needed to be vacuumed and recharged . The AC mechanic didn’t inspect my vehicle at all he was in a rush to leave work , because they were busy with other customers and just did whatever to my vehicle . I brought my truck back up there today (July 6th,2023) and they tried to charge me $810 to replace a AC hose that they should have caught Monday if my vehicle was inspected properly … Why would I pay $135 for labor Monday and turn around and pay $460 for labor Thursday when y’all could’ve did your job Monday and my air could’ve been fixed. I’m livid because I don’t have money to just give out and I have little babies who I have to drive around in vehicle. Never will I ever go to Pep Boys and best believe Karma will always come back around.
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June 2023 by shirmika Johnson
Kenny and the guys are amazing at what they do……if I can give them 100 stars I most definitely will!!!!!!!!!!
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June 2023 by Tammera Flemons
I only wanted to buy a tire and have it put on my rim. The day brought my bad tire in there was a four hour wait, so I had my tire ordered and said would come back in the morning. When I called to check on my 6 associate told me it was a four or five hour wait............WHAT? The only reason I would go there again is because the tire I bought has a warranty. Otherwise I would never go there again.
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June 2023 by Josh Moody
*****DO NOT GO HERE!!! DONT EVERY WORRY ABOUT MAKING AN APPOINTMENT EITHER, MY TRUCK SAT FOR 7 HOURS WITH A SCHEDULED APPOINTMENT***** COMPLETE WASTE OF MY TIME!!!! SAVE YOUR TIME & MONEY AND GO ELSEWHERE!!
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April 2023 by Angie Weeks
Mr. Kendrick Mitchell and the other young men showed professionalism and attitude was superb. Shout out to them all for taken care of my car brake system with honesty and integrity. Happy customer. Thanks
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April 2023 by Nicole Crenshaw
My car was service and it drives so smooth. No problems for a reasonable price. Had I went anywhere else I wouldn't have received the service I got today
