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February 2024 by Gabe Horowitz
Incompetent and maybe dishonest: after new tires and alignment the steering wheel was crooked. Took it back and it was fixed but car still felt weird. When I took it back again to ask for them to check the alignment again they said that if the steering wheel was straight there was nothing else to do. When I took it to another Pep Boys location they found that the read wheels were badly out of alignment.
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January 2024 by Vincent Clay
I was very pleased with the service and thoroughness of their service. They also were able to finish in a timely manner considering we didn't have an appointment.
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January 2024 by Andrew Hinson
Amazing service and communication. Did a great job of explaining what was wrong and how they were going to fix it. Also, buy 3 get one free tire was a nice surprise.
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December 2023 by Tina McMinn
Jay and Daryl took great care of me! On a dark cold Friday night I had a tire that was quickly going flat. I parked the car and quickly went online to pep boys for an appointment Saturday morning. I aired up my tire Saturday morning and hobbled my way over to them. They were able to plug and patch (double protection) for me and I was in and out in just 45 minutes. I’m grateful for their level of professionalism and swift work to get me back on the road during a busy holiday weekend.Bonus was that no, new tire was needed!
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December 2023 by Uriel Avila
They told me to hold up when I had asked them if they can patch up my front left tire because it has a nail and I passed by and they were just stairing into they’re computers
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November 2023 by California Dreaming
John, Thomas and Robert were professional and courteous. My vehicle was serviced in a timely manner and for a reasonable price.I will continue to use this team of technicians for all my auto service needs.
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November 2023 by Soziema
I’m usually not one to give reviews on anything but I just had to comment on the horrible experience I had here. My car is currently STILL there and I have no clue why. I was told it was an electrical issue and then a few days ago I call back and another person tells me its the battery. I call and call and call and there is no response. There is ZERO communication! The one time I got a hold of them they say I have a mystery bill of $60 when I pick it up?? I have a 3 year warranty on my battery with them and was just hoping for a replacement. This is the absolute worst PepBoys I have ever been to and it’s ridiculous how little they care. DO NOT GO THERE
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October 2023 by Christopher Papachristou
I had a confirmed appointment to get tires mounted. Had them shipped to the location. Took off of work and get a call as I’m 5 min away and he says he doesn’t have anyone to mount tires ?♂️
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October 2023 by Wendy Hart
John was AMAZING. He helped me with an emergency flat. Tried a repair but it didn’t work so he replaced tire, at the last hour! He was very kind and professional. I highly recommend this location.
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October 2023 by Andrea Barlow
Daryl and his team are very professional, courteous, and fast. I was given a wait time of an hour and was in and out in 30 minutes!!! Thank you
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September 2023 by Alexis Stevenson
I have a 2012 Toyota Hybrid Prius. I went to Pep Boys intending to get my alignment fixed. Keep in mind that none of my censors were shown on my dashboard at first. Now, 3 of my censors are on (brake, abs, and traction control).Not only that, my brake pedal acts like it doesn’t want to go down. The mechanic claims he did nothing when obviously he did something. He even cared to admit he doesn’t like to work on hybrids at the very end. Knowing this, why jump in the car in the first place ?!?! It clearly reads “hybrid” on the driver side door.The manager insisted the cameras showed the mechanic barely touched the car. Who’s to say he didn’t touch anything when he first drove it to the back to look at it?? Best believe a complaint has been made. Don’t waste your time folks.
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September 2023 by Lizzy Roope
Worst experience ever. My boyfriend went to get his oil leak to be fixed, and they charged him for an unnecessary oil change. They did not bother to fix the leak, and did not put the cover over the engine correctly. The manager was not listening to any of his advice on where the leak is coming from. I would never take any of my vehicle there. I’d give a zero star. Plus, they used the wrong mileage of oil in the car. If the engine gets damaged, they better pay for it.
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August 2023 by Zachary Morrow
Excellent service from Daryl, very kind, polite and knowledgeable. I am always getting service from that location. I never had a major problem there.. I will continue to go to get my car serviced in the future.
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August 2023 by Dan O'Brien
Fantastic service. We were given our options clearly, told exactly what to expect, and Pep Boys did exactly what they said they would. Really great experience.
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July 2023 by Timothy Johnson
I Went in for a oil change yesterday and the guy at the register was Already behind with two prior vehicles, and they changed my oil and didn't screw my oil drain screw/plug back tight and I lost oil going home ? he called me and asked me to return because he saw oil where my car was parked and put it back on the rack and had the nerve to say that the mechanic said the screw was OVERSIZED ?? That's the same one that Came with the Car in 2006 . Really
